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my XP laptop hates me. trojans, viruses, and freezing, oh my!

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#1 drkknght


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Posted 03 November 2010 - 09:00 PM

not entirely sure how it happened, but last week, my wife handed me our laptop with an "ut oh" look on her face. it was one of those fake "you have a virus, click here to scan!" type messages, where clicking actually installs the virus. having gone through the various nightmares myself in the past, i ran malwarebytes' anti-malware, spybot, and AVG antivirus checks in safe mode and regular windows. sometimes it responds with problems and i clean them, sometimes it gives me a full bill of health. no matter what, though, there are some serious issues.

i wish the issue was straight forward enough to lay out for you, but if you asked me what the problem was, the best answer would be "all of them" :thumbsup:

the latest:

after getting a "no problem" reaction from anti-malware and spybot, both in safemode, i go to boot normally only to have the computer hang at "loading your personal settings". i let it run for an hour or so while i went out, and the message and processing remained when i got back. not frozen, just still working. after a reboot, i was able to get back into windows, so i started running AVG anti-virus. this is right now. two minutes into the scan, and it's already found 22 threats, the majority of which list the infection as "trojan horse PSW.Generic8.AEYT". i'm letting the scan complete, but after seeing all these new issues, i threw my hands up in the air and re-registered here to let the experts hack away.

all that said, im not sure any of the above is helpful, and would gladly start any recommended process from scratch. direct me as you see fit!

Edited by Andrew, 03 November 2010 - 10:10 PM.
Mod Edit: Moved To AII - AA

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#2 Budapest


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Posted 08 November 2010 - 05:49 PM

Download this file and save it to your desktop:


Copy it over to the problem computer on a CD or pen drive if you need to.

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 drkknght

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Posted 09 November 2010 - 06:17 PM

thanks anyway budapest, but i ended up working things out on my own

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