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"Security Tool" - No Clue What to Do


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#1 NateHevens

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Posted 03 November 2010 - 07:17 PM

Okay... I have spent all day trying to remove "Security Tool". It has not yet entirely blocked me out of my computer. I cannot get in normally... it logs in, then gives me the Blue Screen of Death. I can, however, get into Safe Mode with Networking and pretty much use the computer as normal.

So that's the mode I'm in now, and the mode I've been in all day.

I have run Malwarebytes' Anti-Malware (free... I don't have money) about 4 times. I've run ClamWin Portable about 3 times. I even ran SpyHunter (the last version of SpyHunter 3 which I got from a friend... so it's the full version but I didn't pay... again, broke) twice.

ClamWin was totally pointless.

Both SpyHunter and Malwarebytes claimed to have removed Security Tools along with other stuff, but when I reboot my computer and log back in on normal mode, Security Tool is right there to send me back to the Blue Screen of Death.

I do save the logs, but the truth is, I don't know where they're saved, but definitely not on the desktop.

Again, I can work in Safe Mode just fine, for now...

Also, AVG Free will not install in safe mode. It keeps running into errors.

Please help...

ETA:

This computer has Windows Vista...

Edited by NateHevens, 03 November 2010 - 07:17 PM.


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#2 AustrAlien

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Posted 03 November 2010 - 07:57 PM

Have you seen the removal guide and tried following the instructions therein?

Remove Security Tool and SecurityTool (Uninstall Guide)

Posted by Grinler on September 25, 2009
http://www.bleepingcomputer.com/virus-removal/remove-security-tool
AustrAlien
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#3 NateHevens

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Posted 03 November 2010 - 08:11 PM

Have you seen the removal guide and tried following the instructions therein?

Remove Security Tool and SecurityTool (Uninstall Guide)

Posted by Grinler on September 25, 2009
http://www.bleepingcomputer.com/virus-removal/remove-security-tool


Sorry...

Yes, I have... at least as far as I could already having MalwareBytes installed...
It did not help at all...

Edited by NateHevens, 03 November 2010 - 08:12 PM.


#4 AustrAlien

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Posted 03 November 2010 - 08:35 PM

In your next post please detail the BSOD (blue screen of death) error message.

Re: where to find the MBAM (Malwarebytes Anti-Malware) logs
Open the MBAM user interface > click on the "Logs" tab near the top > double-click on dated log to open in Notepad

Please paste the contents of the last few logs (especially any logs reporting malware) in your next post.
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#5 NateHevens

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Posted 03 November 2010 - 08:45 PM

Okay... here's the MBAM logs, from most recent one today to the earliest one done today:

Most Recent One:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6001 Service Pack 1 (Safe Mode)
Internet Explorer 8.0.6001.18928

11/3/2010 5:29:34 PM
mbam-log-2010-11-03 (17-29-34).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|J:\|K:\|)
Objects scanned: 376483
Time elapsed: 3 hour(s), 27 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6001 Service Pack 1 (Safe Mode)
Internet Explorer 8.0.6001.18928

11/3/2010 1:34:28 PM
mbam-log-2010-11-03 (13-34-28).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 365566
Time elapsed: 1 hour(s), 33 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6001 Service Pack 1 (Safe Mode)
Internet Explorer 8.0.6001.18928

11/3/2010 11:47:45 AM
mbam-log-2010-11-03 (11-47-45).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 364907
Time elapsed: 1 hour(s), 15 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.


Earliest one done today:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6001 Service Pack 1 (Safe Mode)
Internet Explorer 8.0.6001.18928

11/3/2010 10:20:57 AM
mbam-log-2010-11-03 (10-20-57).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 364823
Time elapsed: 1 hour(s), 7 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.128,93.188.160.208 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{5d2835a6-c339-499d-a5c8-a58d50cbc840}\DhcpNameServer (Trojan.DNSChanger) -> Data: 93.188.164.128,93.188.160.208 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{5d2835a6-c339-499d-a5c8-a58d50cbc840}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.128,93.188.160.208 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8182d3d8-3308-4a84-96f1-07328f4e522c}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.128,93.188.160.208 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.



#6 AustrAlien

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Posted 03 November 2010 - 08:50 PM

Database version: 4052

You have not updated the MBAM definition database! Last I saw it was 5012 ...

Please carefully follow the instructions in the "Uninstall Guide" ensuring that you update MBAM definitions.
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#7 NateHevens

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Posted 03 November 2010 - 09:32 PM

Database version: 4052

You have not updated the MBAM definition database! Last I saw it was 5012 ...

Please carefully follow the instructions in the "Uninstall Guide" ensuring that you update MBAM definitions.


Oh...

Oh wow...

I feel like a serious idiot right now...

Thank you so much. I just updated MBAM and I'm scanning again, although I have to go to bed soon... :flowers:

And I apologize for my obvious lack of common sense... I never thought of that... :thumbsup:

#8 NateHevens

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Posted 03 November 2010 - 11:27 PM


Database version: 4052

You have not updated the MBAM definition database! Last I saw it was 5012 ...

Please carefully follow the instructions in the "Uninstall Guide" ensuring that you update MBAM definitions.


Oh...

Oh wow...

I feel like a serious idiot right now...

Thank you so much. I just updated MBAM and I'm scanning again, although I have to go to bed soon... :flowers:

And I apologize for my obvious lack of common sense... I never thought of that... :thumbsup:


Thanks again. That seems to have worked...

#9 AustrAlien

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Posted 04 November 2010 - 12:12 AM

That seems to have worked...

Good.

Please post the MBAM log.

How are things running now? Any more signs of malware or problems?

We should probably run another scan or two, to make sure that your computer is clean. Let me know if you wish to continue.
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#10 NateHevens

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Posted 04 November 2010 - 12:48 PM


That seems to have worked...

Good.

Please post the MBAM log.

How are things running now? Any more signs of malware or problems?

We should probably run another scan or two, to make sure that your computer is clean. Let me know if you wish to continue.


Well, Security Tool itself seems to be gone, but issues aren't done.

For starters, no matter what I do, Malwarebytes will not open in normal mode, but works fine in Safe Mode. Now, I did install and run it in safe mode about a month ago, and I hope that's not why. I noticed that Windows Defender is blocking Malwarebytes, but I set it to allow Malwarebytes to run... and it still won't, except in safe mode.

Another issue I had is that yesterday, when Security Tools was finally gone, I installed AVG Free because I need a virus scanner and removal program but I don't have money right now. I used to swear by AVG, but it f'ed up this computer... it was almost as if I had re-installed the Security Tools malware. It would start up when the computer started up, but in doing so it slowed down the computer and I ended up with the blue screen of death all over again. So I uninstalled AVG in safe mode, and now my computer works fine, except I had to put some serious scripts and cookies restrictions on Firefox because search-engine links would redirect me to random adds...

Now I don't have working anti-virus protection, Malwarebytes won't run in normal mode, and I'm almost terrified of being online...

Because Malwarebytes won't run in normal mode, I can't get the log unless you know the directory they're being saved in. I'm working on some stuff online right now and don't want to restart the computer again unless I have no choice...

Edited by NateHevens, 04 November 2010 - 12:49 PM.


#11 boopme

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Posted 04 November 2010 - 09:44 PM

Hello, let me help you out here a bit...even if you have done some of these,do them again.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Now install this free AV and then scan with it also. •Avira Antivir

Edited by boopme, 04 November 2010 - 11:01 PM.

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