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Computer not responding to mouse clicks


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5 replies to this topic

#1 doodypie

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Posted 03 November 2010 - 07:01 PM

Hi, all. The problem I'm having is sporadic and does not always rear its ugly head. However, when it does it is very troublesome.

What happens is I boot up my computer, log in and load up Google Chrome. After a few minutes I find that whenever I click anywhere within the browser window or outside of it there is minimal/no response. By that I mean either nothing happens at all, or the window/object I am clicking flickers for a moment. This renders the computer useless unless I hit ALT + F4, log out and reboot. I can open Task Manager and interact with the tabs but I cannot close it once opened.

I wonder if it has anything to do with some software I installed recently, namely PeerBlock, Roboform and HotSpot Shield.

I ran HiJackThis and can provide a log if required. I also scanned my computer with Microsoft Security Essentials but nothing showed up.

My OS is Windows 7 Professional 64 bit.

Thanks for your time!

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#2 boopme

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Posted 03 November 2010 - 09:11 PM

This is quite possible and we will probably move to the Win7 forum. Let's do a malware scan first.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 doodypie

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Posted 04 November 2010 - 03:19 PM

No problems were found in the scan. Below is the report:
 
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5044

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

04/11/2010 18:35:42
mbam-log-2010-11-04 (18-35-42).txt

Scan type: Quick scan
Objects scanned: 143002
Time elapsed: 4 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
 

Having experienced the problem again since I posted I am starting to think that this is very much a Google Chrome focused problem. I managed to open up the task manager after the browser had done its weird freezing/unresponsive to mouse clicks thing. I then managed to force close the application by right clicking the process and ending it. I could end the task by clicking the more obvious 'End Task' button (the mouse click would not work). After Chrome was closed, things returned to normal. I can even open Chrome again and use it. I just don't know when it will behave oddly again.

I wonder if this is just a symptom of a sick computer? Another problem I have is that when I shutdown the computer, it stops all output/appears to have shut itself down in all ways except that the power supply and fans are still running. Rarely does it shutdown fully as usual.

Any thoughts?

#4 boopme

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Posted 04 November 2010 - 03:44 PM

Well we have 2 options. We can post in the Malware Removal section a see for sure or you can ask in Win 7 and they can go thru your start/install apps.

To post in Malware..Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 doodypie

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Posted 05 November 2010 - 10:39 AM

Hi boopme,

Thanks for all your help. I made a new post in the Virus, Trojan etc. section. Post here: PC not responding to mouse clicks at times, and not shutting down fully

Everything went smoothly. I'll just have to see what the experts say!

#6 boopme

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Posted 05 November 2010 - 01:32 PM

Thanks they will work up a fix and reply to you,thanks!
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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