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Started off as ThinkPoint, but now... who knows?


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#1 Saturnyne

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Posted 03 November 2010 - 04:27 PM

I'm visiting my father for a few days, and all of my attempts to remove ThinkPoint from his computer have failed. Right now, Thinkpoint doesn't seem to show up when we log on, but the microsoft naturals sp/2 keyboard won't run once the OS loads, (it works fine before. I can log on in safe mode) and most (but not all) applications need to be renamed winlogon.exe to run, if they run at all. The programs that do run are impossibly slow and usually crash. I can't get firefox to open, (IE does, but slowly) so I'm using my laptop to download anything I need and send this call for help.

I've included the logs listed in your preparation guide, but I had to copy and paste the gmer results, since the save button didn't seem to be working. Sorry if I missed anything. I've been staring at two computers for way too long.

It's a pieced-together system that's gone through quite a few different main drives and motherboards, so I have no real idea of the specs, or how I might find out what they are. I don't know if anyone can help with this, but my only other option seems to be reformatting, and I'm not even sure that wouldn't just make things worse. We can't afford to take it to anyone and I'll be leaving soon, and I would prefer not to leave with his computer out of commission.

Thanks for any help you can give.

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#2 Blind Faith

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Posted 12 November 2010 - 11:52 AM

Hello and welcome to Bleeping Computer! :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 SpySentinel

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Posted 21 November 2010 - 06:26 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me a PM.

This applies only to the original topic starter. Everyone else please begin a New Topic.
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