Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer not starting up correctly


  • Please log in to reply
8 replies to this topic

#1 Residual

Residual

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:02:14 AM

Posted 03 November 2010 - 04:18 PM

Ok so first off let me apologize if this question has been answered already. I’ve done searches for it and found a lot of ‘black screen’ related questions but none seemed to fit my scenario. Also not sure if this is posted in the right place as I haven’t a clue what the problem is so, bear with me.

Starting from the beginning. My mom got into a fake virus scan maleware two weeks ago. I managed to knock out the bulk of it out but something stayed behind because afterwards I kept getting ‘Host Process Failed’ error messages and my web searches began getting redirecting all the time. I tried Malewarebytes, Adaware, SUPERantispyware and Spybot to get rid of it but nothing changed. Unfortunately I’ve been super busy and haven’t had a lot of time to screw around with it so I’ve just been working around it to get my work done till I found the time.

Well two days ago my computer began running slowly. Yesterday it was even slower and began freezing up. I had to hold down the tower button a couple times to restart it.
Now, the computer is kept on the floor in our ‘laundry/office room’ so dust is a problem. Sometimes it collects in the fans and causes the computer to run slow and hum. Since I hadn’t cleaned it in a while I decided this might be the problem and disconnected everything and cleaned it out using a can of air and a vaccum (ALWAYS super careful not to touch any of the boards or pull on wires - I’ve done it several times before) though it actually wasn’t that dusty at all. I finished and hooked it back up, triple checking everything was in its right place, and started it up.

So, here’s the issue:
It hums to life in the normal way, all the power lights are go, and brings you to the blue HP start-up page with the F9-F10 startup options (normal), then after a few seconds that goes away and brings you to a black screen, and stays there (not normal!) At the top, left hand corner of the screen is a blinking horizontal line (cursor?)
I restarted it and pressed F8 for Safe Mode, and it took a good 15-20 minutes before the Safe Mode Options screen finally popped up. I selected Start in Safe Mode and it ran the screen that shows the files loading up, then froze and nothing happened.
I also tried starting up on ‘The last good configuration’ and got a black screen.
Last I tried the System Restore option, but it told me I had no restore points, even though I just made one the day before.
I second guessed myself and opened the computer back up and rechecked that all that cables and wires inside were plugged in and not knocked loose and it was all secure…

Basically I’m not sure what’s to blame here. Was it the virus? Was it the last forced shut down? Or was it something I did cleaning the computer?

I BELIEVE I have Vista Home Basic, and use a wired HP computer.
What do I do?
Any and all help is appreciated!

Edited by Residual, 03 November 2010 - 04:26 PM.


BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:07:14 AM

Posted 03 November 2010 - 04:51 PM

Do you have access to a windows installation cd?

#3 Residual

Residual
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:02:14 AM

Posted 03 November 2010 - 05:26 PM

I'd love to say yes but I have no idea where it is. We've moved since we got the computer and all of that stuff is MIA. Doesn't mean it's not here somewhere if I have to do some digging. What do you suspect the problem is and how will the disk help?

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:07:14 AM

Posted 03 November 2010 - 05:30 PM

Something may have gotten corrupted prior to you moving the computer.

#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,770 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:14 PM

Posted 03 November 2010 - 05:54 PM

My mom got into a fake virus scan maleware two weeks ago

I suspect, your computer may be not totally clean.

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#6 Residual

Residual
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:02:14 AM

Posted 03 November 2010 - 06:12 PM

I'm not disagreeing that there's still a virus on the computer, and it may very well be the cause of the problem, however I can't get Vista to load up at all so there's no way I can even get to the scans to run them and post logs about them. I need to tackle one hurtle at a time XD But if you still think I should start a new topic there, I will? Just not sure how I can get to anything to fix a virus where I'm at now.

#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,770 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:14 PM

Posted 03 November 2010 - 06:15 PM

Create new topic in malware forum and simply state, that your computer is not bootable.
They'll help you out.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#8 Residual

Residual
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:02:14 AM

Posted 03 November 2010 - 06:48 PM

Okay, I'll do that' thank you

#9 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,770 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:14 PM

Posted 03 November 2010 - 07:13 PM

You're very welcome Posted Image

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users