Starting from the beginning. My mom got into a fake virus scan maleware two weeks ago. I managed to knock out the bulk of it out but something stayed behind because afterwards I kept getting ‘Host Process Failed’ error messages and my web searches began getting redirecting all the time. I tried Malewarebytes, Adaware, SUPERantispyware and Spybot to get rid of it but nothing changed. Unfortunately I’ve been super busy and haven’t had a lot of time to screw around with it so I’ve just been working around it to get my work done till I found the time.
Well two days ago my computer began running slowly. Yesterday it was even slower and began freezing up. I had to hold down the tower button a couple times to restart it.
Now, the computer is kept on the floor in our ‘laundry/office room’ so dust is a problem. Sometimes it collects in the fans and causes the computer to run slow and hum. Since I hadn’t cleaned it in a while I decided this might be the problem and disconnected everything and cleaned it out using a can of air and a vaccum (ALWAYS super careful not to touch any of the boards or pull on wires - I’ve done it several times before) though it actually wasn’t that dusty at all. I finished and hooked it back up, triple checking everything was in its right place, and started it up.
So, here’s the issue:
It hums to life in the normal way, all the power lights are go, and brings you to the blue HP start-up page with the F9-F10 startup options (normal), then after a few seconds that goes away and brings you to a black screen, and stays there (not normal!) At the top, left hand corner of the screen is a blinking horizontal line (cursor?)
I restarted it and pressed F8 for Safe Mode, and it took a good 15-20 minutes before the Safe Mode Options screen finally popped up. I selected Start in Safe Mode and it ran the screen that shows the files loading up, then froze and nothing happened.
I also tried starting up on ‘The last good configuration’ and got a black screen.
Last I tried the System Restore option, but it told me I had no restore points, even though I just made one the day before.
I second guessed myself and opened the computer back up and rechecked that all that cables and wires inside were plugged in and not knocked loose and it was all secure…
Basically I’m not sure what’s to blame here. Was it the virus? Was it the last forced shut down? Or was it something I did cleaning the computer?
I BELIEVE I have Vista Home Basic, and use a wired HP computer.
What do I do?
Any and all help is appreciated!
Edited by Residual, 03 November 2010 - 04:26 PM.