In normal mode, I load windows, sign in w/ my password, and windows desktop fully loads except for the tray icons to the lower right where Symantec is suppose to be. My cursor is able to move across the screen, but the moment I click on ANYTHING, it freezes completely.
In safe mode, I still have most of my access. I've run all the following scans as well as the guide provided but no luck. Here's where I currently stand:
1.) Norton Symantec - no viruses detected, but unable to perform live update. Downloaded the new signature definition file....still no new virus detected.
2.) Eset Online Scanner - initially removed Win 32/PrcView and Win32/Agent.HZBURL Trojan......subsequent scans are clean.
3.) Spybot Search and Destroy - removed some registry keys (though they looked normal to me).
4.) TrendMicro Online Scanner - clean. No virus detections. Unable to install rootkitbuster and run.
5.) SuperAntivirus Scan - log attached. Mostly clean. 1 infection is from a disabled windows popup that I have....
6.) MBAM - clean. Unable to detect anything wrong (log attached).
7.) Combofix - log attached.....I don't know. I see a bunch of locked registry keys that do not look familiar to me.
8.) RootRepeal - it ran and crashed. Completely froze and did not respond at all.
9.) MGTools - it ran and crashed. "application generated an exception that could not be handled process id =0x418(1048) thread id = 0x40c(1036) Terminate" AGHHH
10.) Attached are the logs for DDS and GMER.
Can any techie please help??!! I really need access back to a normal computer. None of the cleaners seem to be effective.