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Toshiba Satellite A500 laptop with black screen and white cursor in upper left


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#1 Fairfax12

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Posted 03 November 2010 - 01:08 PM

Posting a problem with 2 laptops ordered direct from Toshiba Oct 2009.Both laptops within 1 week of each other developed a black screen with white cursor in the upper left corner...Toshiba will repair at no cost.However, does anyone know what is the cause of this problem? Anyone else with Toshiba experiencing this problem? And will laptop function ok ?? (One laptop running Wins 7 and the other one running Vista....) Want to see if this is a wide spread problem.....Thanks.

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#2 hamluis

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Posted 03 November 2010 - 03:35 PM

Worth a read, IMO: Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

The typical fix (for a system where user has XP install CD) is to run fixmbr command from the XP Recovery Console.

If you go to the Toshiba website support page for your systems...they may list the appropriate procedures you should take, since your systems probably have a nonstandard MBR and the suggested fix by MS is for standard MBRs.

Louis




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