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Antivirus 2010, Malwarebytes scan failed


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#1 brinkley87

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Posted 02 November 2010 - 10:47 AM

A few weeks ago my computer started to display a "system infection" notification on my desktop and then tried to run a scan using Antivirus2010, after researching i discovered that it is actually a viral or spyware program in itself. I google'd for a method on how to remove it and discovered this website and followed the step-by-step guide on how to remove said program. I have tried cacls "c:\program files\Malwarebytes' Anti-Malware\mbam.exe" /G Everyone:F", this allowed me to open my Malwarebytes program and begin a scan, but it would only do so for a few seconds and then close. I then proceeded to follow the guide underneath, advising me to run my computer in safe-mode,etc,etc, downloading and running "rkill", this all worked until it came to were i had to download/install/and start a full system scan with malwarebytes' and once again it began the scan and after a few seconds it closed.

I must stress that i am not expertly proficient on computers, but i can follow commands or guides easily enough but i fear this is beyond me. Any and all advice is very much appreciated. Thanks

Edited by hamluis, 02 November 2010 - 10:54 AM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 boopme

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Posted 02 November 2010 - 10:56 AM

Please follow our Removal Guide here How to remove Antivirus 2010 . There are some things there you need to do.
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 brinkley87

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Posted 02 November 2010 - 11:13 AM

I dont think you understand, the last successful scan i was able to complete was in Feb 2010, when i originally got Malwarebytes', and so the only log i have from a complete scan is from that time, i can post that log on here if it will help, but any time i click to scan now, it closes after 2 or 3 seconds of scanning and there is no log registered for it. Only Protection Logs are the most recent to be stored in my Logs file list. Here is my system information anyway:

Malwarebytes' Anti-Malware 1.44
Database version: 5022
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

#4 brinkley87

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Posted 02 November 2010 - 11:16 AM

P.s The removal guide which you directed me to is the one that i have already followed but could not continue with since i am unable to do a system scan using Malwarebytes. Thanks for the help btw

#5 boopme

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Posted 02 November 2010 - 11:19 AM

Let's try from Safe Mode in this order.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#6 brinkley87

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Posted 02 November 2010 - 12:11 PM

ok, i followed all of your steps, downloaded SUPERAntiSpyware but it would not let me open the file, giving me the same message as when i try to open Malwarebytes' "you may not have the appropriate permissions to access this item..." and so i downloaded the portable version and saved it to a usb pen and then transferred it onto the infected computer, i then set the preferences to those which you specified and began a scan, and it started and scanned for over a minute, locating 30+ infected files, etc, and then everything closed and the scan wasnt completed. Exactly the same as whats been happening with Malwarebytes'. So i entered again and began the scan, but once it found the files i stopped the scan, selected to remove the files and then rebooted the system, did the scan again, this time only finding 2 files but 2 same ones that were supposed to have been deleted, named "Trojan.Dropper/SVCHost-fake" i repeated this several times but this remained each time and each time the program randomly closed. There was also no log posted for any of the scans that i did. And i am still unable to open Malwarebytes' or SUPERAntiSpyware.

#7 boopme

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Posted 02 November 2010 - 01:58 PM

Is this XP,Vista etc ??
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