There are varying reasons GMER will not run.
Open GMER and deselect (uncheck
- Drives/Partition other than Systemdrive (typically C:\)
- Show All <- don't miss this one
If that does not work you may also need to uncheck Devices
from the options on the right, along with the items noted above, then try running it again. If it's still crashing, also uncheck Files
Should GMER still fail to run or continues to crash, try running it in safe mode
If you still cannot get GMER to run, then skip that step and continue
with the next. When you have done that, post your log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.