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Vista Error Code (0x80070002) and BSOD


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#1 capoeirista27

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Posted 01 November 2010 - 11:14 PM

Hi

I found this thread in http://www.bleepingcomputer.com/forums/topic321834.html earlier and I see that I have almost the same problem. This is my case...

I was uninstalling some unwanted stuff from my laptop and it suddenly hanged. When I restarted my computer, I got which seemed like the BSOD blinking for a second and rebooting again. (just like the guy in the said thread)(I figured the reason for the rebooting was because of the automatic restart on system failure. When I disabled it, yeah I confirmed that it was indeed BSOD.) This keeps on repeating whenever I turn on my laptop. Also, when I run it in safe mode, when it starts listing the system files, it stops at alfaff.sys then reboots. Im guessing this is the damaged system file.

I also tried the iso image Vista recovery disk download thing cuz I also dont have the installation disc and also got the same messages for Startup Repair and System Restore: "Startup Repair cannot repair this computer automatically"; "System Restore did not complete successfully. Your computer's system files and settings were not changed. Details: System Restore failed due to an unspecified error. The system cannot find the file specified. (0x80070002)".

Please I need help... Im using Acer Aspire 4736 and my OS is Windows Vista 32-Bit if that helps.

I also tried the OTLPEStd thing that the JSntgRvr guy recommended in the said thread and I attached the aforementioned OTL text file in this post. I hope this helps figure out what's wrong with my system. Thanks.

Attached File  OTL.Txt   137.81KB   5 downloads

Edited by capoeirista27, 01 November 2010 - 11:17 PM.


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#2 kahdah

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Posted 09 November 2010 - 07:40 AM

Hello capoeirista27

Welcome to BleepingComputer :)
========================
Are you still in need of assistance?
Do you still have the OTLPE cd?
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#3 capoeirista27

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Posted 11 November 2010 - 06:50 PM

Yes very much please...
And yes I still have the OTLPE cd...

#4 kahdah

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Posted 12 November 2010 - 06:35 AM

From another Computer save the following script as a text file and boot the infected computer with OTL with the usb drive plugged in so you can access it.
Open the text file and paste in the code below.
Run OTLPE
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    :OTL
    SRV - [2006/11/02 05:46:05 | 000,169,822 | RHS- | M] () [Auto] -- C:\Windows\System32\hmcencx.dll -- (utiah)
    SRV - [2006/11/02 05:46:05 | 000,169,822 | RHS- | M] () [Auto] -- C:\Windows\System32\hmcencx.dll -- (qylkcqlto)
    SRV - [2006/11/02 05:46:05 | 000,169,822 | RHS- | M] () [Auto] -- C:\Windows\System32\hmcencx.dll -- (nibecn)
    SRV - [2006/11/02 05:46:05 | 000,169,822 | RHS- | M] () [Auto] -- C:\Windows\System32\hmcencx.dll -- (lgemkibkc)
    SRV - [2006/11/02 05:46:05 | 000,169,822 | RHS- | M] () [Auto] -- C:\Windows\System32\hmcencx.dll -- (hhmhq)
    SRV - [2006/11/02 05:46:05 | 000,169,822 | RHS- | M] () [Auto] -- C:\Windows\System32\hmcencx.dll -- (bbyotim)
    DRV - [2010/08/31 20:54:17 | 000,004,096 | ---- | M] () [Kernel | On_Demand] -- C:\Windows\System32\0205D.tmp -- (ywqdi)
    O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableTaskMgr = 1
    O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableRegistryTools = 1
    O20 - HKLM Winlogon: TaskMan - (C:\Users\user\AppData\Roaming\rljlz.exe) - C:\Users\user\AppData\Roaming\rljlz.exe ()
    [2010/10/30 07:39:41 | 000,000,489 | ---- | M] () -- C:\Windows\System32\XPSViewer.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\winrm.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\winevt.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\wfp.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\WDI.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\WCN.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\wbem.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\uk-UA.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\tr-TR.lnk
    [2010/10/30 07:39:39 | 000,000,489 | ---- | M] () -- C:\Windows\System32\th-TH.lnk
    [2010/10/30 07:39:38 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Tasks.lnk
    [2010/10/30 07:39:38 | 000,000,489 | ---- | M] () -- C:\Windows\System32\sysprep.lnk
    [2010/10/30 07:39:38 | 000,000,489 | ---- | M] () -- C:\Windows\System32\sv-SE.lnk
    [2010/10/30 07:39:38 | 000,000,489 | ---- | M] () -- C:\Windows\System32\sr-Latn-CS.lnk
    [2010/10/30 07:39:38 | 000,000,489 | ---- | M] () -- C:\Windows\System32\spool.lnk
    [2010/10/30 07:39:38 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Speech.lnk
    [2010/10/30 07:39:38 | 000,000,489 | ---- | M] () -- C:\Windows\System32\SMI.lnk
    [2010/10/30 07:39:37 | 000,000,489 | ---- | M] () -- C:\Windows\System32\SLUI.lnk
    [2010/10/30 07:39:37 | 000,000,489 | ---- | M] () -- C:\Windows\System32\sl-SI.lnk
    [2010/10/30 07:39:37 | 000,000,489 | ---- | M] () -- C:\Windows\System32\slmgr.lnk
    [2010/10/30 07:39:37 | 000,000,489 | ---- | M] () -- C:\Windows\System32\sk-SK.lnk
    [2010/10/30 07:39:37 | 000,000,489 | ---- | M] () -- C:\Windows\System32\setup.lnk
    [2010/10/30 07:39:37 | 000,000,489 | ---- | M] () -- C:\Windows\System32\SDA.lnk
    [2010/10/30 07:39:37 | 000,000,489 | ---- | M] () -- C:\Windows\System32\ru-RU.lnk
    [2010/10/30 07:39:36 | 000,000,489 | ---- | M] () -- C:\Windows\System32\RTCOM.lnk
    [2010/10/30 07:39:36 | 000,000,489 | ---- | M] () -- C:\Windows\System32\ro-RO.lnk
    [2010/10/30 07:39:36 | 000,000,489 | ---- | M] () -- C:\Windows\System32\restore.lnk
    [2010/10/30 07:39:36 | 000,000,489 | ---- | M] () -- C:\Windows\System32\RemInst.lnk
    [2010/10/30 07:39:35 | 000,000,489 | ---- | M] () -- C:\Windows\System32\ras.lnk
    [2010/10/30 07:39:35 | 000,000,489 | ---- | M] () -- C:\Windows\System32\pt-PT.lnk
    [2010/10/30 07:39:35 | 000,000,489 | ---- | M] () -- C:\Windows\System32\pt-BR.lnk
    [2010/10/30 07:39:35 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Printing_Admin_Scripts.lnk
    [2010/10/30 07:39:35 | 000,000,489 | ---- | M] () -- C:\Windows\System32\pl-PL.lnk
    [2010/10/30 07:39:35 | 000,000,489 | ---- | M] () -- C:\Windows\System32\oobe.lnk
    [2010/10/30 07:39:34 | 000,000,489 | ---- | M] () -- C:\Windows\System32\OEM.lnk
    [2010/10/30 07:39:34 | 000,000,489 | ---- | M] () -- C:\Windows\System32\nl-NL.lnk
    [2010/10/30 07:39:34 | 000,000,489 | ---- | M] () -- C:\Windows\System32\networklist.lnk
    [2010/10/30 07:39:34 | 000,000,489 | ---- | M] () -- C:\Windows\System32\NDF.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\nb-NO.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\MUI.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Msdtc.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\migwiz.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\migration.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Microsoft.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\manifeststore.lnk
    [2010/10/30 07:39:33 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Macromed.lnk
    [2010/10/30 07:39:32 | 000,000,489 | ---- | M] () -- C:\Windows\System32\lv-LV.lnk
    [2010/10/30 07:39:32 | 000,000,489 | ---- | M] () -- C:\Windows\System32\lt-LT.lnk
    [2010/10/30 07:39:32 | 000,000,489 | ---- | M] () -- C:\Windows\System32\LogFiles.lnk
    [2010/10/30 07:39:32 | 000,000,489 | ---- | M] () -- C:\Windows\System32\licensing.lnk
    [2010/10/30 07:39:32 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Lang.lnk
    [2010/10/30 07:39:32 | 000,000,489 | ---- | M] () -- C:\Windows\System32\ko-KR.lnk
    [2010/10/30 07:39:30 | 000,000,489 | ---- | M] () -- C:\Windows\System32\ja-JP.lnk
    [2010/10/30 07:39:30 | 000,000,489 | ---- | M] () -- C:\Windows\System32\it-IT.lnk
    [2010/10/30 07:39:30 | 000,000,489 | ---- | M] () -- C:\Windows\System32\inetsrv.lnk
    [2010/10/30 07:39:30 | 000,000,489 | ---- | M] () -- C:\Windows\System32\IME.lnk
    [2010/10/30 07:39:30 | 000,000,489 | ---- | M] () -- C:\Windows\System32\icsxml.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\ias.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\hu-HU.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\hr-HR.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\he-IL.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\GroupPolicyUsers.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\GroupPolicy.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\fr-FR.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\fi-FI.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\et-EE.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\es-MX.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\es-ES.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\es-AR.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\en-US.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\en.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\el-GR.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\DriverStore.lnk
    [2010/10/30 07:39:29 | 000,000,489 | ---- | M] () -- C:\Windows\System32\drivers.lnk
    [2010/10/30 07:39:28 | 000,000,489 | ---- | M] () -- C:\Windows\System32\de-DE.lnk
    [2010/10/30 07:39:28 | 000,000,489 | ---- | M] () -- C:\Windows\System32\da-DK.lnk
    [2010/10/30 07:39:27 | 000,000,489 | ---- | M] () -- C:\Windows\System32\cs-CZ.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\config.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\com.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\CodeIntegrity.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\catroot2.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\catroot.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Branding.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Boot.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\bg-BG.lnk
    [2010/10/30 07:39:26 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Atheros_L1e.lnk
    [2010/10/30 07:39:25 | 000,000,489 | ---- | M] () -- C:\Windows\System32\ar-SA.lnk
    [2010/10/30 07:39:25 | 000,000,489 | ---- | M] () -- C:\Windows\System32\AdvancedInstallers.lnk
    [2010/10/30 07:39:25 | 000,000,489 | ---- | M] () -- C:\Windows\System32\Adobe.lnk
    [2010/10/30 07:39:24 | 000,000,489 | ---- | M] () -- C:\Windows\System32\0409.lnk
    [2010/10/30 07:38:38 | 000,000,485 | ---- | M] () -- C:\Windows\System32\Video.lnk
    [2010/10/30 07:38:38 | 000,000,485 | ---- | M] () -- C:\Windows\System32\Pictures.lnk
    [2010/10/30 07:38:38 | 000,000,485 | ---- | M] () -- C:\Windows\System32\Passwords.lnk
    [2010/10/30 07:38:38 | 000,000,485 | ---- | M] () -- C:\Windows\System32\New Folder.lnk
    [2010/10/30 07:38:38 | 000,000,485 | ---- | M] () -- C:\Windows\System32\Music.lnk
    [2010/10/30 07:38:38 | 000,000,485 | ---- | M] () -- C:\Windows\System32\Documents.lnk
    [2010/10/17 23:01:39 | 000,191,488 | RHS- | M] () -- C:\Windows\System32\weuiwu.scr
    [2010/10/17 23:01:39 | 000,191,488 | RHS- | M] () -- C:\Windows\System32\weuiwu.exe
    [2010/10/17 09:10:48 | 000,000,124 | ---- | M] () -- C:\Windows\System32\autorun.inf
    [2010/10/17 08:50:59 | 000,103,140 | RHS- | M] () -- C:\rtlvic.pif
    [2010/10/17 08:50:59 | 000,000,238 | ---- | M] () -- C:\autorun.inf
    [2010/10/17 08:47:09 | 000,103,140 | RHS- | M] () -- C:\kwjee.exe
    [2010/10/11 03:13:23 | 000,048,271 | ---- | M] () -- C:\Windows\System32\bseqwbgeaiesfsno.exe
    [2010/10/20 13:45:28 | 000,191,488 | RHS- | C] () -- C:\Windows\System32\weuiwu.scr
    [2010/10/20 13:45:27 | 000,191,488 | RHS- | C] () -- C:\Windows\System32\weuiwu.exe
    [2010/10/17 09:10:48 | 000,000,124 | ---- | C] () -- C:\Windows\System32\autorun.inf
    [2010/10/17 08:50:59 | 000,103,140 | RHS- | C] () -- C:\rtlvic.pif
    [2010/10/17 08:47:09 | 000,103,140 | RHS- | C] () -- C:\kwjee.exe
    [2010/10/11 18:33:43 | 000,191,488 | RHS- | C] () -- C:\Windows\System32\liodo.exe
    [2010/10/02 09:42:14 | 000,010,240 | RHS- | C] () -- C:\Windows\System32\xxx.dll
    [2010/10/17 08:50:59 | 000,000,238 | ---- | M] () -- C:\autorun.inf
    [2010/10/01 06:07:34 | 000,103,140 | RHS- | M] () -- C:\dqwkju.pif
    [2010/10/03 07:49:18 | 000,103,140 | RHS- | M] () -- C:\dwiw.pif
    [2010/10/03 07:52:07 | 000,103,140 | RHS- | M] () -- C:\eqeek.pif
    [2010/10/03 07:53:03 | 000,103,140 | RHS- | M] () -- C:\jexs.exe
    [2010/10/03 07:50:42 | 000,103,140 | RHS- | M] () -- C:\kafm.pif
    [2010/10/03 07:52:35 | 000,103,140 | RHS- | M] () -- C:\kklce.exe
    [2010/10/17 08:47:09 | 000,103,140 | RHS- | M] () -- C:\kwjee.exe
    [2010/10/03 07:51:39 | 000,103,140 | RHS- | M] () -- C:\mfuws.exe
    [2010/10/03 07:50:14 | 000,103,140 | RHS- | M] () -- C:\mjfq.exe
    [2010/10/03 07:48:22 | 000,103,140 | RHS- | M] () -- C:\okvlps.exe
    [2010/10/03 07:49:46 | 000,103,140 | RHS- | M] () -- C:\qcvf.pif
    [2010/10/03 07:51:11 | 000,103,140 | RHS- | M] () -- C:\qkksl.exe
    [2010/10/03 07:54:00 | 000,103,140 | RHS- | M] () -- C:\qvqe.exe
    [2010/10/03 07:56:58 | 000,103,140 | RHS- | M] () -- C:\rcix.pif
    [2010/10/17 08:50:59 | 000,103,140 | RHS- | M] () -- C:\rtlvic.pif
    [2010/10/03 07:53:32 | 000,103,140 | RHS- | M] () -- C:\snlqi.exe
    [2010/10/03 07:48:50 | 000,103,140 | RHS- | M] () -- C:\ubwkgf.pif
    :Commands
    [emptytemp]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • It will produce a log for you on reboot, please post that log in your next reply.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#5 capoeirista27

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Posted 12 November 2010 - 07:46 AM

BSOD still...
Here's the log...

Attached Files



#6 kahdah

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Posted 12 November 2010 - 10:00 AM

Can you tell me the stop code(Blue screen numbers (ex. stop 0x00007b) and any files or anything else it may reference.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#7 capoeirista27

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Posted 14 November 2010 - 01:32 AM

Sorry for late reply... I have limited access to this computer I'm using right now... And also because of of my tight schedule...

Anyway, this is what it says in blue screen:

"STOP: c000021a {Fatal System Error}
The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x00100408). The system has been shut down."

#8 kahdah

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Posted 14 November 2010 - 08:16 AM

Ok great that helps quite a bit actually.
Open OTLPE and under the custom scans and fixes paste in the following.
/md5start
winlogon.exe
explorer.exe
/md5stop


Then click on run scan at the top and post the resultant log.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#9 capoeirista27

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Posted 14 November 2010 - 07:35 PM

Here's the log...

Attached Files

  • Attached File  OTL.Txt   102.06KB   4 downloads


#10 kahdah

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Posted 15 November 2010 - 07:18 AM

Open OTLPE once more.
Under the custom scans and fixes are paste in the following.
:Reg
[HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"*Restore=-

Now click on Run fix then reboot and see if the blue screen is still there.
===============
If it is still there see if you can get it to boot by restarting and tapping F8 until you see a menu of boot option's.
Choose the following in this order if one does not work.
  • Disable Driver Signature Enforcement
  • Last Known Good Configuration (advanced)
  • Safe Mode with Command Prompt

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#11 capoeirista27

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Posted 15 November 2010 - 11:12 PM

Blue Screen is still there...
None of the options work...
At the safe mode option, it still stops at alfaff.sys...

#12 kahdah

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Posted 16 November 2010 - 07:05 AM

Open OTLPE and under the custom scans and fixes paste in the following.
/md5start
wininit.exe
/md5stop


Then click on run scan at the top and post the resultant log.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#13 capoeirista27

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Posted 17 November 2010 - 09:32 AM

Here's the log sir...
And I also attached the log for the last fix I did...
I just thought it might help...

Attached Files



#14 kahdah

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Posted 17 November 2010 - 02:08 PM

Ok boot into the recovery options once it goes to the repair option. Posted Image
Choose the operating system to repair and click Next. When the System Recovery Options dialog comes up, choose the Command Prompt Posted Image
Now type in bootrec /fixmbr then hit Enter.
Then type in exit then reboot and see then if it will boot Windows.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#15 capoeirista27

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Posted 18 November 2010 - 07:27 AM

No... It's still the same...




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