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i think this computer has some sort of virus


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7 replies to this topic

#1 revkev

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Posted 01 November 2010 - 10:25 PM

My dad has a dell vostro1710 laptop running windows xp. he informed me that it wasn't allowing him to connect to the internet anymore and that something about a win32 server was messed up. I changed his browser to configure his proxy server automatically. Im not sure if it somehow got changed or if it was always on the configure manually setting, but it seemed to fix the problem.

He has a subscription to norton antivirus which when ran didn't turn anything up. I tried installing spybot search & destroy, but when it attempts to connect to the server to install the program it gives the error message that says: Error sending request. A connection with the server could not be established.

I assume this is due to some sort of malware blocking this. I downloaded and ran Trojan Remover, Malwarebyte's Anti-malware, and HiJack This. I would appreciate it if someone could help me work through this mess. I really would like to get spybot installed so i can run it on his computer. I have the hijack this log incase anybody would like to look it over. Thanks in advance.

ScottyG

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#2 Blathnat

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Posted 01 November 2010 - 10:43 PM

Hi revkev:

What version of Norton Antivirus is on board. There should be a number under Help and support>about. If it begins with 16, 17 or 18 it will scan the system in safe mode. To post logs, you will likely need to get moved, or repost in either "Am I Infected" or the "Virus,and Spyware" forum. What if anything are you using for a firewall?

old off on Sybot for a while as it will attempt to prevent changes to the registry, which might have to be made. As well Teatimer conflicts with Norton.

Edited by Blathnat, 01 November 2010 - 10:45 PM.


#3 boopme

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Posted 01 November 2010 - 10:47 PM

Hello, yes we are moving this to the Am I Infected forum from XP.
Do not run and/or post the HJY log.

Please run the MBAm (Malwarebyte's) program and post it's log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#4 revkev

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Posted 02 November 2010 - 12:09 AM

The version of norton is v18.1.0.37. i ran the malwarebytes' program and here is the log from it.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5019

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/1/2010 5:03:53 PM
mbam-log-2010-11-01 (17-03-53).txt

Scan type: Quick scan
Objects scanned: 149250
Time elapsed: 8 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I then ran the superantimalware program in safemode after i cleaned out temp files using ATF.

#5 boopme

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Posted 02 November 2010 - 09:25 AM

For the connection issue --open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 revkev

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Posted 02 November 2010 - 03:54 PM

if the connection problem you were referring to was the error message i get when i try to install spybot s&d, it didn't fix the problem. i still get the same error message. I also noticed that the drivers are either corrupt or messed up for the dvd drive. I went to dell's website to download the correct drivers and that connection is messed up too. the dvd drive is OPTIARC AD-7640A 8x 12.7 slotload DVDRW. I downloaded the same driver from a different site, but now I can't get it to install. Can anyone help me get rid of these problems? Thanks in advance.[img]<a target="_blank" href="http://d.imagehost.org/view/0202/dell_error"><img src="http://d.imagehost.org/0202/dell_error.jpg" border="0" width="1440" height="900" alt="ImageHost.org" /></a>[/img]

#7 boopme

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Posted 02 November 2010 - 09:18 PM

We need a deeper look at this machine. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Orange Blossom

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Posted 11 November 2010 - 11:54 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic359590.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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