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HDD Defrag Malware


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#1 Shouse02

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Posted 01 November 2010 - 08:50 PM

I have unfortunatly contracted the HDD Defrag malware on my laptop and have come across multiple issues in removing it. After scouring numerous forums, I have yet to come across my exact situation.

As my main source of help, I have used this thread:
http://www.bleepingcomputer.com/virus-removal/remove-hdd-defragmenter

I have downloaded iExplore.exe and am successfully able to run it and end the two process mentioned: winsp1up.exe and <random numbers>.exe, but only temporarily. The <random numbers>.exe will open itself back up within a matter of minutes, causing me to click to end the process again. (I keep iExplore.exe open and see the little <random numbers>.exe icon pop up after a few minutes.) The winsp1ip.exe does not seem to reappear.

Once I have ended both of the processes, I downloaded Malwarebytes which I'm sure is a fantastic program. Once I download it, and update it, it begins to scan and after 2 seconds, the program closes and will not open again unless I reinstall it.... which I've done several times.

I figured it could be because I am trying to download it on an infected laptop. So I attempted to download and install the program on my flash drive from my work computer (which I am on presently.) I plug in my flash drive into my laptop and run the program... and it once again Malwarebytes closes down after 2 seconds.

I have this same affect with Hijack, so neither of them will actually scan. Because of this, I have no Hijack log to post here. And the annoying thing... aside from all these critical errors and spam to purchase their fake program that keeps popping up... after 15 minutes or so of my computer being on in normal mode, it sends me a flurry of critical errors and says the computer must be restarted... and then it shuts down on me without me agreeing to shut it down!

But wait, there's more. Naturally, I would try and fix things from safe mode.... funny, I can't even get into safe mode now! It goes through the startup routine and seems to stops while the list of processes is on the screen. I even waited 15 minutes, and no luck. I can't get into safe mode! Not in regular safe mode nor with networking.

I would greatly appreciate any help that could be offered. Bear in mind, I am not too computer savvy, but I will do my best to answer any further questions I might have left out. Thanks in advance!!

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#2 Elise

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Posted 09 November 2010 - 04:45 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 14 November 2010 - 06:07 AM

Due to lack of feedback. this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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