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infected with a rootkit.agent


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2 replies to this topic

#1 robby45

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Posted 01 November 2010 - 07:49 PM

My computer has a rootkit agent and i have tried removing it with malware antibytes but it is always there. What can I do.



UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-10-21.02)

Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 8/26/2010 9:11:59 PM
System Uptime: 10/30/2010 1:09:19 PM (0 hours ago)

Motherboard: Gateway | |
Processor: AMD Turion™ 64 X2 Mobile Technology TL-60 | Socket M2/S1G1 | 2000/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 233 GiB total, 207.046 GiB free.
D: is CDROM ()
F: is Removable

==== Disabled Device Manager Items =============

Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: USB Video Device
Device ID: USB\VID_04F2&PID_B027&MI_00\6&3089BAEF&0&0000
Manufacturer: Microsoft
Name: Gateway USB 2.0 Webcam
PNP Device ID: USB\VID_04F2&PID_B027&MI_00\6&3089BAEF&0&0000
Service: usbvideo

Class GUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Description: [cmz vmkd] Virtual Bus
Device ID: ROOT\*PNP0296\0000
Manufacturer: [cmz vmkd] Technologies Inc
Name: [cmz vmkd] Virtual Bus
PNP Device ID: ROOT\*PNP0296\0000
Service: vbmaf29c

Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Description: Multi-Card
Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20060413092100000&0#
Manufacturer: Generic-
Name: F:\
PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20060413092100000&0#
Service: WUDFRd

==== System Restore Points ===================


==== Installed Programs ======================

Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.0
Adobe Shockwave Player 11.5
Ask Toolbar
CCleaner (remove only)
Definition update for Microsoft Office 2010 (KB982726)
Java Auto Updater
Java™ 6 Update 18
LimeWire 5.5.16
Malwarebytes' Anti-Malware
McAfee Agent
McAfee AntiSpyware Enterprise Module
McAfee VirusScan Enterprise
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox (3.6.11)
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Outlook Social Connector (KB2289116)
Update for Microsoft Outlook Social Connector (KB983403)
Webroot Software

==== End Of File ===========================
[attachment=77622:ark.txt]



Thank You for your time

Robby

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#2 Elise

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Posted 09 November 2010 - 04:44 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 14 November 2010 - 06:08 AM

Due to lack of feedback. this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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