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Xp system, safe mode only, recovery ?


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15 replies to this topic

#1 cyberdyne

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Posted 01 November 2010 - 09:32 AM

Hi,
I have a friend with an XP home desktop on which PC-Cillin was already installed. He then installed a TrendMicro upgrade (Titanium) over the top and all seemed well until he shut down. Now, he can only boot to Safe Mode as Windows is complaining of missing files.

Recovery Console is not installed and he has no Windows backup disc, but I can provide an XP disc if necessary.

Is the recovery console able to be installed via Safe Mode?
Can SFC.exe be run in Safe Mode?

What advice would you give to get this system running again please?
Thank you in advance.

Edited by cyberdyne, 01 November 2010 - 09:45 AM.


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#2 dc3

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Posted 01 November 2010 - 09:41 AM

Yes, sfc /scannow can be run in Safe Mode. Another option would be to do a System Restore, go back to a date prior to the installation of PC-Cillin and TrendMicro.

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#3 cyberdyne

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Posted 01 November 2010 - 09:44 AM

I should have mentioned System Restore apparently complains of missing files also. I'll be able to check this myself later but it seems something there may be corrupt also.

Thank you, I will try sfc /scannow and I've read about sfc /scanonce also, which I'll try if the former fails.

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#4 cyberdyne

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Posted 01 November 2010 - 10:55 AM

sfc /scanonce (/snannow) reported missing files.

Any other suggestions please?
Thank you.

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#5 dc3

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Posted 01 November 2010 - 11:07 AM

What is the make and model of this computer?

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#6 cyberdyne

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Posted 01 November 2010 - 01:42 PM

To be honest it's fairly old but it's all he has an E-System 312 - it's a PCWorld (UK) system

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#7 dc3

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Posted 01 November 2010 - 01:50 PM

I don't find any information for that computer.

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#8 cyberdyne

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Posted 01 November 2010 - 01:53 PM

Yup, exactly !! lol
Thanks for trying though.

If I can find a i386 folder on his system do you think it would be worth copying the contents back into the Windows/System folder using a DOS prompt at boot?

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#9 dc3

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Posted 01 November 2010 - 02:06 PM

Try using the Last Known Good Configuration in the Advanced Options, this is where the option for Safe Mode is as well.

If this doesn't work, then you may need to do a repair installation. If the XP disk you have is the same version (Home or Professional) you can use it to do the repair.

Boot the computer from the XP CD. You may need to change boot order in the BIOS so that the CD-ROM is the first device in the boot order.

When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.
You do not want to choose "To repair a Windows XP installation using the Recovery Console, press R.

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair. If Repair isn't one of the option end the installation, this will mean that you will need to do a fresh installation of XP.

The repair will copy the necessary files to the hard drive and reboot, the repair installation will continue after the reboot.

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#10 cyberdyne

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Posted 01 November 2010 - 02:47 PM

Many thanks for the above, I will be trying this tomorrow and will report back.
Thanks again.

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#11 cyberdyne

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Posted 03 November 2010 - 12:19 PM

Reporting back as promised.

It turned out he had installed a Trend Micro product (Titanium) which is apparently not compatible with the AOL v9.0 browser (after testing today I think it is not compatible with AOL v9.0 period, but TM staff would not admit this.) I therefore managed to get the system running and and in good working order without the hassle of the above.

However, many thanks for your help.

Edited by cyberdyne, 03 November 2010 - 12:19 PM.

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#12 dc3

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Posted 03 November 2010 - 07:14 PM

Thank you for posting your solution. :thumbsup:

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#13 cryptodan

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Posted 04 November 2010 - 12:11 PM

Reporting back as promised.

It turned out he had installed a Trend Micro product (Titanium) which is apparently not compatible with the AOL v9.0 browser (after testing today I think it is not compatible with AOL v9.0 period, but TM staff would not admit this.) I therefore managed to get the system running and and in good working order without the hassle of the above.

However, many thanks for your help.



Upgrade to AOL 9.5.

#14 cyberdyne

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Posted 04 November 2010 - 01:43 PM

Upgrade to AOL 9.5.



Do you know for sure that AOL 9.5 (or v10) IS compatible with Trend Micro Titanium ?

Edited by cyberdyne, 04 November 2010 - 01:50 PM.

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#15 cryptodan

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Posted 04 November 2010 - 01:46 PM

I am not sure, but updating software is always nice.




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