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Help Needed with Malware Removal


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5 replies to this topic

#1 Decetch

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Posted 31 October 2010 - 07:51 PM

Hi Everyone,
I need assistance to remove malware from my computer. I had difficulty generating a log with GMER and the best I could get was this:

GMER 1.0.15.15477 - http://www.gmer.net
Rootkit quick scan 2010-11-01 11:02:36
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\John-PC\LOCALS~1\Temp\kxddypob.sys


---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 sector 00 (MBR): rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 01: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 02: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 03: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 04: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 05: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 06: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 10: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 32: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 63: rootkit-like behavior;

---- EOF - GMER 1.0.15 ----

Prior to the scan I received no warning of rootkit activity and ran the program as directed. On seeing the results of the scan I attempted to remome the check from IAT/EAT but each time I tried to do that it automatically did a scan and produced the log file as above. I was unable to run a scan with IAT/EAT unchecked.

Thanks for you help.

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#2 Decetch

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Posted 06 November 2010 - 07:50 PM

Hi Folks,

I still require assistance.

Thanks

#3 gringo_pr

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Posted 08 November 2010 - 01:10 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Do not Attach logs unless I ask you to.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Note** If you are having problems posting the complete log into this thread upload them here http://www.rapidshare.com/ and post the links in this thread

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


I would like to get a better look at your system, please do the following so I can get some more detailed logs.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Gmer

Download GMER Rootkit Scanner from here.
  • Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO

    Posted Image
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in reply
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Note: Do not run any programs while Gmer is running.


information and logs:

In your next post I need the following

1.logs from DDS
2.log from GMER
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 Decetch

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Posted 08 November 2010 - 05:42 PM

Hi Gringo,

Thanks for the reply. I am currently having this problem attended to so I won't require your services at this stage.

Thanks anyway.

Regards,

John

#5 gringo_pr

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Posted 08 November 2010 - 06:06 PM

ok no problem and thanks for letting me know



Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 11 November 2010 - 12:37 AM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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