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Internet Explorer continually closes


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#1 Wizard99

Wizard99

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Posted 31 October 2010 - 06:21 PM

My sons laptop is running Vista Home Premium.

On start up it is displaying a message stating:
Error loading C:\Users\NICKAN~1\AppData\Local\Temp\fccdbXPj.dll
The specified module could not be found.

A further window appears stating:
The publisher could not be verified. Are you sure you want to run thsi software?
Name:...\AppData\Local\Temp\xlvqbjwhe\ccsnvaidlta.exe

We have closed both of these windows using the x in the top right of the window.

When trying to launch Internet Explorer, a window immediately appears on top of the browser window stating:
Internet Explorer has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
This is closed by means of the "Close Program" button in the window

Any advice / help will be warmly received.

Thank You

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#2 Cassandra_IE_Team

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Posted 02 November 2010 - 03:37 PM

Hi Wizard99,

First of all, run your anti-virus software to make sure the computer is not infected with a virus. Then, try opening IE in No Add-on Mode. To do this, close out of IE and search for "Internet Explorer" from the Windows Start Menu search and choose "Internet Explorer No Add-ons" from the list of results. If IE is working in No Add-on Mode, you'll know that the issue it being caused by an add-on and you can try disabling add-ons until you find the culprit. If running IE in No Add-on mode doesn't help, try resetting IE settings by opening IE > going to Internet Options > clicking on the Advanced tab > and choosing Reset. These two steps fix most issues in Internet Explorer.

Hope this helps!

Cheers,
Cassandra
IE Outreach Team

#3 Wizard99

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Posted 02 November 2010 - 04:11 PM

Many Thanks for your help - worked a treat - all appears to be fine now.

I believe that it was a new add on from AVG causing the issue.

Regards

AH




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