Posted 02 November 2010 - 03:37 PM
First of all, run your anti-virus software to make sure the computer is not infected with a virus. Then, try opening IE in No Add-on Mode. To do this, close out of IE and search for "Internet Explorer" from the Windows Start Menu search and choose "Internet Explorer No Add-ons" from the list of results. If IE is working in No Add-on Mode, you'll know that the issue it being caused by an add-on and you can try disabling add-ons until you find the culprit. If running IE in No Add-on mode doesn't help, try resetting IE settings by opening IE > going to Internet Options > clicking on the Advanced tab > and choosing Reset. These two steps fix most issues in Internet Explorer.
Hope this helps!
IE Outreach Team