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Google redirect virus + thinkpoint trojan, no internet access - cannot fix


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#1 Michelle W

Michelle W

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Posted 31 October 2010 - 05:49 PM

Hi - I would really appreciate your help. I don't know very much about computers so please excuse any vagueness in my descriptions. I have a lot of problems with my computer (I am currently using a different computer to type this).

My infected computer is a PC. I use Microsoft XP professional. Here is what happened:
1. A couple days ago I got the google redirect virus.
2. I downloaded security updates from windows, and it seemed like i wasn't getting redirects anymore.
3. I clicked on an icon 'thinkpoint' on the desktop as I thought it was some sort of anti-virus software that would help me. I let thinkpoint scan but I couldn't close the program properly and kept getting pop up alerts asking me to buy the full version of the program. I couldn't open explorer as thinkpoint had blocked it. I also couldn't open taskmanager. I clicked Norton Security Scan - but that didn't do anything and I closed the program after it said it identified a number of infected files.
4. I closed the computer (by pressing the off power button - it was frozen so could not close it from the desktop)
5. I started up the computer and got thinkpoint running a scan immediately.
6. I repeated step 4. During the restart, I kept pressing F8 as I saw on an internet forum that it would let me run safemode and i could delete thinkpoint by typing commands. I couldn't get the same screen as on the forum instructions and ended up on my usual desktop. This time thinkpoint wasn't running. I can access taskmanager now but don't know what program links to delete.


My question is - what do I do to get rid of all this stuff from my computer? I think it is a combination of thinkpoint and google redirect. I can't download any programs for it as the virus won't let me open explorer. For the same reason, I also can't follow the forum instructions on downloading DDS etc.

Thank you so much in advance. I have everything on my PC and am pretty desperate and feeling so stupid that I ended up in this mess...


HELP?! THANK YOU.

P.S. I think I may have also gotten the google redirect virus on this laptop I am currently using as well. I haven't noticed any effects though. I unplugged the wire leading to the internet modem as soon as something looked dodgy and I think I might have avoided getting it on this machine.

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#2 Orange Blossom

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Posted 31 October 2010 - 06:44 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 31 October 2010 - 09:10 PM

Hello,

Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/topic357708.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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