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Preparation Guide For Use Before Using Malware Removal stuck on step 7


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#1 TheCobrav2

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Posted 31 October 2010 - 04:51 PM

When load step 7 it load the window and nothing ever happens after that ever just stay in the dos window. What do it do now?

Edited by Blade Zephon, 31 October 2010 - 05:01 PM.
Moved from XP to AII. ~BZ


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#2 Blade

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Posted 31 October 2010 - 05:01 PM

Hello.

In this case, please substitute the logs generated by the following program for the logs generated in Step 7 of the Prep Guide. Following this, continue to follow the remainder of the Prep Guide, and include in your new topic that you were unable to run DDS.

  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Check the boxes beside LOP Check and Purity Check.
  • Push the Posted Image button.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • These logs should be included in lieu of DDS logs in your new topic in the Malware Removal forum.
[/list]
Hope that helps.
~Blade

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