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My first help request.


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1 reply to this topic

#1 crow5050

crow5050

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Posted 31 October 2010 - 01:28 PM

I ran the MBR Check and this is my mbrcheck log:


MBRCheck, version 1.2.3
© 2010, AD

Command-line:
Windows Version: Windows 7 Home Premium Edition
Windows Information: (build 7600), 64-bit
Base Board Manufacturer: Dell Inc.
BIOS Manufacturer: Dell Inc.
System Manufacturer: Dell Inc.
System Product Name: Inspiron 570
Logical Drives Mask: 0x000011f4

Kernel Drivers (total 183):
0x03056000 \SystemRoot\system32\ntoskrnl.exe
0x0300D000 \SystemRoot\system32\hal.dll
0x00BA8000 \SystemRoot\system32\kdcom.dll
0x00CA3000 \SystemRoot\system32\mcupdate_AuthenticAMD.dll
0x00CB0000 \SystemRoot\system32\PSHED.dll
0x00CC4000 \SystemRoot\system32\CLFS.SYS
0x00D22000 \SystemRoot\system32\CI.dll
0x00E2C000 \SystemRoot\system32\drivers\Wdf01000.sys
0x00ED0000 \SystemRoot\system32\drivers\WDFLDR.SYS
0x00EDF000 \SystemRoot\system32\DRIVERS\ACPI.sys
0x00F36000 \SystemRoot\system32\DRIVERS\WMILIB.SYS
0x00F3F000 \SystemRoot\system32\DRIVERS\msisadrv.sys
0x00F49000 \SystemRoot\system32\DRIVERS\pci.sys
0x00F7C000 \SystemRoot\system32\DRIVERS\vdrvroot.sys
0x00F89000 \SystemRoot\System32\drivers\partmgr.sys
0x00F9E000 \SystemRoot\system32\DRIVERS\volmgr.sys
0x00C00000 \SystemRoot\System32\drivers\volmgrx.sys
0x00FB3000 \SystemRoot\SysWOW64\drivers\hotcore3.sys
0x00FBF000 \SystemRoot\System32\drivers\mountmgr.sys
0x00FD9000 \SystemRoot\system32\DRIVERS\atapi.sys
0x00E00000 \SystemRoot\system32\DRIVERS\ataport.SYS
0x00FE2000 \SystemRoot\system32\DRIVERS\msahci.sys
0x00FED000 \SystemRoot\system32\DRIVERS\PCIIDEX.SYS
0x00C5C000 \SystemRoot\system32\DRIVERS\amdxata.sys
0x0103A000 \SystemRoot\system32\drivers\fltmgr.sys
0x01086000 \SystemRoot\system32\drivers\fileinfo.sys
0x01227000 \SystemRoot\System32\Drivers\Ntfs.sys
0x0109A000 \SystemRoot\System32\Drivers\msrpc.sys
0x013CA000 \SystemRoot\System32\Drivers\ksecdd.sys
0x010F8000 \SystemRoot\System32\Drivers\cng.sys
0x013E4000 \SystemRoot\System32\drivers\pcw.sys
0x013F5000 \SystemRoot\System32\Drivers\Fs_Rec.sys
0x01452000 \SystemRoot\system32\drivers\ndis.sys
0x01544000 \SystemRoot\system32\drivers\NETIO.SYS
0x015A4000 \SystemRoot\System32\Drivers\ksecpkg.sys
0x01601000 \SystemRoot\System32\drivers\tcpip.sys
0x01400000 \SystemRoot\System32\drivers\fwpkclnt.sys
0x0116B000 \SystemRoot\system32\DRIVERS\volsnap.sys
0x0144A000 \SystemRoot\System32\Drivers\spldr.sys
0x011B7000 \SystemRoot\System32\drivers\rdyboost.sys
0x015CF000 \SystemRoot\System32\Drivers\mup.sys
0x015E1000 \SystemRoot\System32\drivers\hwpolicy.sys
0x01000000 \SystemRoot\System32\DRIVERS\fvevol.sys
0x015EA000 \SystemRoot\system32\DRIVERS\disk.sys
0x00C67000 \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
0x01200000 \SystemRoot\system32\DRIVERS\AtiPcie.sys
0x02A62000 \SystemRoot\system32\DRIVERS\cdrom.sys
0x02A8C000 \SystemRoot\System32\Drivers\Null.SYS
0x02A95000 \SystemRoot\System32\Drivers\Beep.SYS
0x02A9C000 \SystemRoot\system32\DRIVERS\ehdrv.sys
0x02AC1000 \SystemRoot\System32\drivers\vga.sys
0x02ACF000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
0x02AF4000 \SystemRoot\System32\drivers\watchdog.sys
0x02B04000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
0x02B0D000 \SystemRoot\system32\drivers\rdpencdd.sys
0x02B16000 \SystemRoot\system32\drivers\rdprefmp.sys
0x02B1F000 \SystemRoot\System32\Drivers\Msfs.SYS
0x02B2A000 \SystemRoot\System32\Drivers\Npfs.SYS
0x02B3B000 \SystemRoot\system32\DRIVERS\tdx.sys
0x02B59000 \SystemRoot\system32\DRIVERS\TDI.SYS
0x02B66000 \SystemRoot\system32\drivers\afd.sys
0x02A00000 \SystemRoot\System32\DRIVERS\netbt.sys
0x02A45000 \SystemRoot\system32\DRIVERS\wfplwf.sys
0x038C7000 \SystemRoot\system32\DRIVERS\pacer.sys
0x038ED000 \SystemRoot\system32\DRIVERS\netbios.sys
0x038FC000 \SystemRoot\system32\DRIVERS\wanarp.sys
0x03917000 \SystemRoot\system32\DRIVERS\termdd.sys
0x0392B000 \SystemRoot\system32\DRIVERS\rdbss.sys
0x0397C000 \SystemRoot\system32\drivers\nsiproxy.sys
0x03988000 \SystemRoot\system32\DRIVERS\mssmbios.sys
0x03993000 \SystemRoot\System32\drivers\discache.sys
0x039A2000 \SystemRoot\System32\Drivers\dfsc.sys
0x039C0000 \SystemRoot\system32\DRIVERS\blbdrive.sys
0x039D1000 \SystemRoot\system32\DRIVERS\tunnel.sys
0x03800000 \SystemRoot\system32\DRIVERS\amdppm.sys
0x03815000 \SystemRoot\system32\DRIVERS\atikmpag.sys
0x03A29000 \SystemRoot\system32\DRIVERS\atikmdag.sys
0x0420D000 \SystemRoot\System32\drivers\dxgkrnl.sys
0x04301000 \SystemRoot\System32\drivers\dxgmms1.sys
0x04347000 \SystemRoot\system32\DRIVERS\HDAudBus.sys
0x0436B000 \SystemRoot\system32\DRIVERS\k57nd60a.sys
0x043BC000 \SystemRoot\system32\DRIVERS\usbohci.sys
0x03860000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
0x043C7000 \SystemRoot\system32\DRIVERS\usbehci.sys
0x043D8000 \SystemRoot\system32\DRIVERS\CompositeBus.sys
0x043E8000 \SystemRoot\system32\DRIVERS\Epfwndis.sys
0x03A00000 \SystemRoot\system32\DRIVERS\AgileVpn.sys
0x046CD000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
0x046F1000 \SystemRoot\system32\DRIVERS\ndistapi.sys
0x046FD000 \SystemRoot\system32\DRIVERS\ndiswan.sys
0x0472C000 \SystemRoot\system32\DRIVERS\raspppoe.sys
0x04747000 \SystemRoot\system32\DRIVERS\raspptp.sys
0x04768000 \SystemRoot\system32\DRIVERS\rassstp.sys
0x04782000 \SystemRoot\system32\DRIVERS\kbdclass.sys
0x04791000 \SystemRoot\system32\DRIVERS\mouclass.sys
0x047A0000 \SystemRoot\system32\DRIVERS\swenum.sys
0x047A2000 \SystemRoot\system32\DRIVERS\ks.sys
0x047E5000 \SystemRoot\system32\DRIVERS\umbus.sys
0x04600000 \SystemRoot\system32\DRIVERS\usbhub.sys
0x0465A000 \SystemRoot\System32\Drivers\NDProxy.SYS
0x0466F000 \SystemRoot\system32\drivers\AtiHdmi.sys
0x04690000 \SystemRoot\system32\drivers\portcls.sys
0x04E4B000 \SystemRoot\system32\drivers\drmk.sys
0x04E6D000 \SystemRoot\system32\drivers\ksthunk.sys
0x05009000 \SystemRoot\system32\drivers\RTKVHD64.sys
0x04E73000 \SystemRoot\System32\Drivers\crashdmp.sys
0x04E81000 \SystemRoot\System32\Drivers\dump_dumpata.sys
0x04E8D000 \SystemRoot\System32\Drivers\dump_msahci.sys
0x04E98000 \SystemRoot\System32\Drivers\dump_dumpfve.sys
0x04EAB000 \SystemRoot\system32\DRIVERS\USBSTOR.SYS
0x051F6000 \SystemRoot\system32\DRIVERS\USBD.SYS
0x00090000 \SystemRoot\System32\win32k.sys
0x04EC6000 \SystemRoot\System32\drivers\Dxapi.sys
0x04ED2000 \SystemRoot\system32\DRIVERS\usbccgp.sys
0x04EEF000 \SystemRoot\system32\DRIVERS\hidusb.sys
0x04EFD000 \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
0x05000000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
0x04F16000 \SystemRoot\system32\DRIVERS\kbdhid.sys
0x04F24000 \SystemRoot\system32\DRIVERS\mouhid.sys
0x04F31000 \SystemRoot\system32\DRIVERS\monitor.sys
0x005F0000 \SystemRoot\System32\TSDDD.dll
0x00630000 \SystemRoot\System32\cdd.dll
0x04F3F000 \SystemRoot\system32\drivers\luafv.sys
0x02805000 \SystemRoot\system32\DRIVERS\eamonm.sys
0x028ED000 \SystemRoot\system32\drivers\WudfPf.sys
0x0290E000 \SystemRoot\system32\DRIVERS\epfw.sys
0x0293B000 \SystemRoot\system32\DRIVERS\lltdio.sys
0x02950000 \SystemRoot\system32\DRIVERS\rspndr.sys
0x05202000 \SystemRoot\system32\drivers\HTTP.sys
0x052CA000 \SystemRoot\system32\DRIVERS\bowser.sys
0x052E8000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
0x05315000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys
0x05363000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys
0x05386000 \SystemRoot\system32\DRIVERS\epfwwfp.sys
0x062E6000 \SystemRoot\system32\drivers\peauth.sys
0x0638C000 \SystemRoot\System32\Drivers\secdrv.SYS
0x06397000 \SystemRoot\System32\DRIVERS\srvnet.sys
0x063C4000 \SystemRoot\System32\drivers\tcpipreg.sys
0x06200000 \SystemRoot\System32\DRIVERS\srv2.sys
0x02968000 \SystemRoot\System32\DRIVERS\srv.sys
0x06267000 \SystemRoot\system32\DRIVERS\nwifi.sys
0x062BA000 \SystemRoot\system32\DRIVERS\ndisuio.sys
0x05397000 \SystemRoot\system32\DRIVERS\WUDFRd.sys
0x053C8000 \SystemRoot\System32\Drivers\fastfat.SYS
0x77510000 \Windows\System32\ntdll.dll
0x47FD0000 \Windows\System32\smss.exe
0xFF830000 \Windows\System32\apisetschema.dll
0xFF130000 \Windows\System32\autochk.exe
0xFF780000 \Windows\System32\clbcatq.dll
0xFF6B0000 \Windows\System32\usp10.dll
0xFF610000 \Windows\System32\comdlg32.dll
0xFF5E0000 \Windows\System32\imm32.dll
0xFF4D0000 \Windows\System32\msctf.dll
0x776E0000 \Windows\System32\psapi.dll
0xFF430000 \Windows\System32\msvcrt.dll
0xFF3E0000 \Windows\System32\Wldap32.dll
0xFF180000 \Windows\System32\iertutil.dll
0xFF100000 \Windows\System32\shlwapi.dll
0xFF0E0000 \Windows\System32\imagehlp.dll
0xFF000000 \Windows\System32\advapi32.dll
0xFE270000 \Windows\System32\shell32.dll
0xFE260000 \Windows\System32\nsi.dll
0xFE250000 \Windows\System32\lpk.dll
0xFE170000 \Windows\System32\oleaut32.dll
0xFE040000 \Windows\System32\rpcrt4.dll
0xFDEC0000 \Windows\System32\urlmon.dll
0xFDCB0000 \Windows\System32\ole32.dll
0xFDC60000 \Windows\System32\ws2_32.dll
0xFDBE0000 \Windows\System32\difxapi.dll
0xFDB70000 \Windows\System32\gdi32.dll
0x776D0000 \Windows\System32\normaliz.dll
0xFD990000 \Windows\System32\setupapi.dll
0x77410000 \Windows\System32\user32.dll
0xFD860000 \Windows\System32\wininet.dll
0x772F0000 \Windows\System32\kernel32.dll
0xFD840000 \Windows\System32\sechost.dll
0xFD800000 \Windows\System32\cfgmgr32.dll
0xFD690000 \Windows\System32\crypt32.dll
0xFD5F0000 \Windows\System32\comctl32.dll
0xFD5B0000 \Windows\System32\wintrust.dll
0xFD540000 \Windows\System32\KernelBase.dll
0xFD520000 \Windows\System32\devobj.dll
0xFD510000 \Windows\System32\msasn1.dll

Processes (total 71):
0 System Idle Process
4 System
236 C:\Windows\System32\smss.exe
372 csrss.exe
436 C:\Windows\System32\wininit.exe
456 csrss.exe
504 C:\Windows\System32\services.exe
524 C:\Windows\System32\lsass.exe
532 C:\Windows\System32\lsm.exe
560 C:\Windows\System32\winlogon.exe
708 C:\Windows\System32\svchost.exe
796 C:\Windows\System32\svchost.exe
840 C:\Windows\System32\atiesrxx.exe
936 C:\Windows\System32\svchost.exe
1008 C:\Windows\System32\svchost.exe
252 C:\Windows\System32\svchost.exe
448 C:\Windows\System32\audiodg.exe
672 C:\Windows\System32\svchost.exe
820 C:\Windows\System32\atieclxx.exe
1040 C:\Program Files\Dell\DellDock\DockLogin.exe
1148 C:\Windows\System32\svchost.exe
1348 C:\Windows\System32\spoolsv.exe
1364 C:\Windows\System32\taskhost.exe
1388 C:\Windows\System32\dwm.exe
1508 C:\Windows\explorer.exe
1528 C:\Windows\System32\svchost.exe
1704 C:\Windows\System32\svchost.exe
1740 C:\Program Files\ESET\ESET Smart Security\egui.exe
1852 C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe
1952 C:\Program Files (x86)\Firetrust\MailWasher\MailWasherPro.exe
2040 C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
1568 C:\Windows\System32\svchost.exe
1548 C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
928 C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
2076 C:\Windows\System32\TCPSVCS.EXE
2116 C:\Windows\System32\snmp.exe
2188 C:\Windows\System32\svchost.exe
2276 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
2584 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
2856 C:\Windows\System32\svchost.exe
3052 WUDFHost.exe
1100 C:\Program Files (x86)\Firetrust\MailWasher\MailWasherProApp.exe
2700 C:\Windows\System32\conhost.exe
3100 C:\Windows\System32\SearchIndexer.exe
3200 C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
3344 C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray .exe
3624 C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
3292 C:\Windows\System32\svchost.exe
732 iexplore.exe
1604 C:\Program Files (x86)\Internet Explorer\iexplore.exe
892 C:\Windows\System32\svchost.exe
4408 C:\Program Files (x86)\Internet Explorer\iexplore.exe
2716 C:\Program Files (x86)\Internet Explorer\iexplore.exe
3764 C:\Program Files (x86)\Internet Explorer\iexplore.exe
4672 C:\Program Files (x86)\Internet Explorer\iexplore.exe
4836 C:\Program Files (x86)\Internet Explorer\iexplore.exe
3848 C:\Program Files\Internet Explorer\iexplore.exe
2088 C:\Program Files\Internet Explorer\iexplore.exe
3044 C:\Windows\System32\taskeng.exe
148 C:\Program Files (x86)\Internet Explorer\iexplore.exe
4324 C:\Program Files\Internet Explorer\iexplore.exe
2984 C:\Program Files (x86)\Internet Explorer\iexplore.exe
3128 C:\ProgramData\y6SS50rD.exe
2780 <unknown>
4372 C:\Windows\System32\SearchFilterHost.exe
2992 C:\ProgramData\y6SS50rD.exe
4512 C:\Program Files (x86)\Internet Explorer\iexplore.exe
3596 C:\Program Files (x86)\Internet Explorer\iexplore.exe
5172 C:\Windows\System32\SearchProtocolHost.exe
5124 C:\Users\JD\Desktop\MBRCheck.exe
5360 C:\Windows\System32\conhost.exe

\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000002`2a900000 (NTFS)

PhysicalDrive0 Model Number: SAMSUNGHD642JJ, Rev: 1AA01117

Size Device Name MBR Status
--------------------------------------------
596 GB \\.\PhysicalDrive0 MBR Code Faked!
SHA1: 1BB72AA843C54C64E74C9F6C9BD22FA2AFA08966



I hope someone can put me on the right track for clearing up this problem.
Thanks

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#2 cryptodan

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Posted 31 October 2010 - 06:27 PM

Perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
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