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Slow Internet, Possible Virus/Trojan/Malware


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2 replies to this topic

#1 daviolinist12

daviolinist12

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Posted 31 October 2010 - 01:06 PM

Hello all,

I'd like to say first off that this community seems great!

Here's my situation:

My internet is running very slow in all browsers. Basically, anything that deals with using the Internet is slow. I'm positive that all the hardware is fine and my network setup is fine. All the other computers in my house are fine.
The internet runs at normal speeds using Safe Mode with Networking.
I have run full System Scans using AVG Internet Security 9.0 and SUPERAntiSpyware.
AVG picked up some Trojans and they all are in the Java Cache.
SUPERAntiSpyware picked up Trojan.Agent/Gen-5pace. I'm not sure what that is or how to remove it.
Both the scans are still running..

I have attached the 2 files from DDS.

Sorry if I am not providing the correct information needed to post a problem like this. I am new here. I am pretty intelligent with computers and such, however, this problem has just stumbled me.

Thanks in advance!

/daviolinist12

Attached Files


Edited by daviolinist12, 31 October 2010 - 01:12 PM.


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#2 pwgib

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Posted 07 November 2010 - 07:14 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


PW

#3 pwgib

pwgib

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Posted 13 November 2010 - 10:40 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
PW




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