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Driver Bluescreen Issues


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7 replies to this topic

#1 TheH4ck3r

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Posted 31 October 2010 - 11:56 AM

This driver has been annoying me since it has been causing a lot of problems with my system. Eventually, a bluescreen would show up saying that the system has been turned off to prevent data damage and all that stuff. And, I noticed that all these times the bluescreen showed up was because of one file: sp_rsdrv2.sys, under
C:\Windows\System32\drivers

I know it belongs to Spyware Terminator, and that the error is something like
ERROR_MAPPING_NONPAGED_AREA
I'm not pretty sure about the MAPPING part, but it is an error somehow related to some nonpaged area :huh:. Although Spyware Terminator's Real-Time Protection, HIPS Application Control and Shields were deactivated during all events, I noticed something else: nProtect GameGuard was running on the system every time that happened. (Yes, I know it runs on the system as a system process always once installed, and that it uses rootkit technology, to protect itself and prevent hacking, but it was active) Now, if somebody has anything that might help, please tell me - fast - while my OS still works. Any help will be really appreciated.

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#2 cryptodan

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Posted 31 October 2010 - 01:34 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 TheH4ck3r

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Posted 31 October 2010 - 03:04 PM

Hey, criptodan

Thanks for reading my psot and replying for it. But, I'm pretty sure that my computer is not infected and has never been infected (the worst that ever happened to this machine malware-related was a false positive that almost drove me mad, nothing too serious). So, I guess that the Malware Removal forum area is not the best suited for this issue.

Edited by TheH4ck3r, 31 October 2010 - 03:05 PM.


#4 cryptodan

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Posted 31 October 2010 - 03:06 PM

I do feel that the Malware Removal Team will take a look at your computer and see if its malware related or not. I do have a feeling that it is malware related, and you should have it checked out by the experts. Malware is tricky these days.

#5 TheH4ck3r

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Posted 31 October 2010 - 03:43 PM

Okay... I will post, tomorrow. I still think it is not malware-related, but... if an expert says so, i guess it is better to hear him.

#6 Broni

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Posted 31 October 2010 - 04:32 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#7 TheH4ck3r

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Posted 01 November 2010 - 03:19 PM

Driver Bluescreen Issues
My new topic. Thanks!

#8 hamluis

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Posted 02 November 2010 - 09:54 AM

Reference: http://www.bleepingcomputer.com/forums/topic357843.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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