Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help Please


  • Please log in to reply
13 replies to this topic

#1 stoopid computer

stoopid computer

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 30 October 2010 - 07:17 PM

Help, I think I might have the google Redirect trojan/virus. When I am on the internet, random pop ups and redirects happen. My AVG FREE tells me I am infected with a Trojan in my C:\Windows\SysWOW64\deskadp32.exe and several other files. I can't fix them without them respawning! PLEASE HELP! What do I do?

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:21 PM

Posted 30 October 2010 - 08:00 PM

Hello and welcome ... Please run these,post the logs and tell me how things are,thanks.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Now run TFC by OTTemp file cleaner.
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 30 October 2010 - 08:10 PM

The TDSS Rootkit Removing Tool said that nothing was found. So do I have another virus?

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:21 PM

Posted 30 October 2010 - 08:25 PM

What did MBAM say?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 30 October 2010 - 09:14 PM

I'm running that one now. It has already found 48 infected things so hopefully this one works... I'll let you know

#6 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 30 October 2010 - 09:26 PM

I ran the MBAM and it removed the 58 items it found (Trojans) and restarted my computer. I tried to open the log to post onto here and an error appeared: "C:\Users\Brendan\AppData\Roaming\Malwarebytes\Malwarebytes'Anti-Malware\Logs\mbam-log-2010-10-30 (21-17-45).txt is not a valid Win32 Application" and it won't let me open the log. However, AVG no longer says i'm infected. Is there anything else I need to do?

#7 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 30 October 2010 - 09:28 PM

Also, should I delete the Windows32 infected files from the quarantine on MBAM?

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:21 PM

Posted 30 October 2010 - 09:38 PM

EDIT... No do not remove the Quarantine yet.

Hi could you take a look here and see.
◦C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt


Is this XP?


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.

Edited by boopme, 30 October 2010 - 09:39 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 30 October 2010 - 10:04 PM

And if I already deleted the quarantine =/ ? The problem seems to have been fixed.. but should I still do that second part?

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:21 PM

Posted 30 October 2010 - 10:19 PM

Well as we had no log to view I didn't want to remove the itens off the PC in case one was needed for the smooth operation of the machine. Clean, Quarantine, or Delete?
But we seem to gave survived. ... Yes just to be sure there is nothing else on here.

Edited by boopme, 31 October 2010 - 09:19 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 30 October 2010 - 10:29 PM

Oops, well the machine seems to be running fine and virus/trojan free (fingers crossed). I'm running the ESET right now and I'll let you know the results. By the way, thanks so much for your help tonight... I don't know what I would've done without you!

#12 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 31 October 2010 - 05:26 PM

Well I thought I had fixed it =/
So I deleted the MBAM quarantine files... but then I ran the ESET
Results:

C:\Users\Brendan\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\28\6099c4dc-3e3bd154 a variant of Java/TrojanDownloader.OpenStream.NAU trojan deleted - quarantined
C:\Users\Brendan\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\36\41c7bc24-4a3cc4d2 multiple threats deleted - quarantined
C:\Users\Brendan\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\3639153a-27dc3611 a variant of Java/TrojanDownloader.OpenStream.NAU trojan deleted - quarantined
C:\Users\Brendan\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\62\777d457e-1610a4be multiple threats deleted - quarantined
C:\Users\Brendan\AppData\Roaming\Mozilla\Firefox\Profiles\3rc74fqk.default\extensions\{3c0f2fa2-6888-4d17-ae5a-6497a96a6270}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined

Next step?

#13 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:21 PM

Posted 31 October 2010 - 09:18 PM

Hi, as we never got the other logs, what Operating system is running?

What version of JAVA is running?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 stoopid computer

stoopid computer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:21 PM

Posted 31 October 2010 - 09:51 PM

It is Windows 7

Only version of Java is "Java 6 Update 22" Product Version: 6.0.220 (Java 32 Bit)
[I think I deleted older versions of Java and installed the newest one because of instructions on how to fix this bug on another site, so this is the only Java installed on this computer]

Finished Scan... LOG:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5010

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/31/2010 9:34:14 PM
mbam-log-2010-10-31 (21-34-14).txt

Scan type: Quick scan
Objects scanned: 153884
Time elapsed: 5 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

This seems good? :thumbsup:




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users