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Deleted Think Point, now can't open Internet Explorer


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3 replies to this topic

#1 arq

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Posted 30 October 2010 - 04:28 PM

I tried to use the tutorial on bleepingcomputer to remove Think Point, but hotfix.exe was not in the Task Manager. Was unable to load MBAM, so I restarted the computer in safe mode. I was then able to download and run MBAM. It said that there were 13 infected files, I quarantined them and rebooted like it instructed me. Now I can't get on the internet at all. I ran MBAM again, and it comes up clean. Help!

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#2 Orange Blossom

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Posted 30 October 2010 - 07:22 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Rode Island

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Posted 31 October 2010 - 11:16 AM

OMG could someone just answer the question!!!! I'm with the same problem here!

#4 Orange Blossom

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Posted 31 October 2010 - 02:29 PM

@ Rode Island,

It is not possible to "just answer the question" as one does with a basic arithmetic problem. There can be many causes behind the same behavior and consequently, a specialized, individualized analysis and solution is necessary.

Please follow the instructions I posted above.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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