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Undetermined infection


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#1 Beryla D

Beryla D

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Posted 30 October 2010 - 02:38 PM

Hi Guys, A little background. My laptop developed a intermittent problem a few weeks ago. It would lockup everytime my Iolo system mechanic would try to do its scheduled scan. About the same time the system restore program became nonfunctional. The lockups became more frequent and I did my best to backup some of my files. The auto backup program also became unusable. At the time I thought that the hard drive may be failing. i purchased another drive and started to prepare for the change over before the original might die totally. The fresh install on the new drive has not gone as well as I like. It would not restart after the windows updates were installed. It was not able to find the windows exe file . I would use my dell 1420 repair disk and restore to the earlier save point and continue. I was able to load the updates in small batches but still had the fail to restart once in a while and was still having an intermittant lockup for no reason. I was not sure if I had done something wrong on the install as I am only somewhat experienced with some of this stuff. I read the instructions and try my best. Yesterday I forwarded a saved web page to a coworker and when he opened it his Mac locked up. I started to think that this may not be hardware related.My original hard drive stopped working altogether the day before this happened and I was using the newly installed but buggy HD. The original HD did the bluescreen/A problem has occurred/Please run CHKDSK/ STOP: 0x0000007B, (0x80399BB0, 0xC0000034,0x00000000, 0x00000000). At that point I think that maybe my hard drive is OK and whatever part of the computer that has a bug is screwing up my new installation and keeping me from getting my old HD to working. I have tried to create a Hijack log but this thing will not let the log file be created and it will not let me download any trend micro programs.. I have worked with you wonderful folks before and had great results. I have a lot of files that I need and could not backup off my older HD and hope that we can get things running again. Thanks for your help in advance. Chas and Beryla Long

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#2 Elise

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Posted 07 November 2010 - 05:16 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 14 November 2010 - 06:15 AM

Due to lack of feedback. this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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