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windows xp freezes when any icon is right clicked


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#1 rhoadesb

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Posted 30 October 2010 - 12:52 PM

I first noticed this on the limited account I use to access the internet. At that time it was not occuring on the admin. account. Now it is.

I can easily reformat/restore, but:

a> That takes a bit of time
b> I have a hunch the problem would come back

Yesterday I ran a boot time malware check with Avast set with high heuristics. Avast indicated no problems.

What advice can you give me? And thank you.

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#2 cryptodan

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Posted 30 October 2010 - 01:08 PM

Perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#3 rhoadesb

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Posted 30 October 2010 - 04:52 PM

results of Malwarebytes scan:
(SuperAntiSpyware data later tonight or tomorrow)

Malwarebytes, as Avast, both very well respected programs are now indicating no problem. I'm starting to think that this is not a malware problem, but if not, then what?

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5000

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

10/30/2010 5:25:31 PM
mbam-log-2010-10-30 (17-25-31).txt

Scan type: Full scan (C:\|)
Objects scanned: 188232
Time elapsed: 27 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 cryptodan

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Posted 30 October 2010 - 04:55 PM

Upgrade to Windows XP SP3.

#5 rhoadesb

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Posted 30 October 2010 - 05:47 PM

I am 99% sure I have narrowed the problem down to something involving Avast AV. In an attempt to find out what was wrong I was disabling one thing after another to see if it made a difference.

I had temporarily disabled Avast shields, but still the problem persisted. I also use Winpatrol. In Winpatrol I examined services. This showed an Avast service still running. It refused to let me, (the admin) shut it off. So...

I uninstalled Avast and rebooted ... problem gone.

Then I went on the net and found the link below. Problems spoken of in the link are remarkably similar to mine.

I will consider this matter closed unless I find additional data useful to someone else. If so, I'll post it on this thread.

http://forum.avast.com/index.php?action=printpage;topic=53898.0

Thank you for your help.

Edited by rhoadesb, 30 October 2010 - 06:36 PM.


#6 cryptodan

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Posted 30 October 2010 - 07:27 PM

Now upgrade to SP3.

#7 rhoadesb

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Posted 30 October 2010 - 09:15 PM

I have further narrowed down the problem.

Avast version 5.0545 does not cause my PC to have the difficulty, but version 5.0.677 does. I have no idea why at this time.

I have dialup. I'll likely get a relative with wifi to download SP3 for me in 30 minutes or so. It would take me 30 hours or more, and hog my resources.

Thanks again.

Edited by rhoadesb, 30 October 2010 - 11:52 PM.


#8 rhoadesb

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Posted 31 October 2010 - 06:48 AM

After taking some time to mull this situation over, I now understand that I am in error.

It is (or may be) because I do not have SP3 installed that Avast 5.0.677 will not function properly. My apologies for being dense and a pain.

It was explained differently to me elsewhere as well. I know I did not REALLY understand this. I'm sure others might benefit from this, so .....

"No, it's not a known problem with Avast, and it's not a bug with Avast. You are using outdated software, and ones that present huge security holes that may have given you the opportunity to get malware (SP2). After you get that problem fixed, please do some scans with Avast to check for malware since these security holes are a prime way for malware to enter your system. You can also check your other software to make sure they are up to date with Secunia Software Inspector http://secunia.com/vulnerability_scanning/personal/, and this site will give you the vendor's direct download if a patch is needed to upgrade. Many of us here scan our systems weekly since software changes to quickly, and this is another way to keep your defenses up on your system. Try doing all of this while using your relative's WiFi. I understand the difficulties of dial-up, so I can empathize with you."

Thank you again.

Edited by rhoadesb, 31 October 2010 - 07:48 AM.


#9 cryptodan

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Posted 31 October 2010 - 01:08 PM

It is highly important to update your computer to the latest service pack regardless of network connection. I was once on dial up, and kept my machine updated even though it took 11 hours to download updates it was well worth it.




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