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Error: Problem getting extra display info


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#1 sickcat

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Posted 30 October 2010 - 11:15 AM

Hello,

I've recently gone to install a game onto my new laptop and have been receiving difficulties. I went into my DXDiag to find out all the details about my graphics card so I could update it to which I received this message:

Error: Problem getting extra display info

I've now updated my drivers and Direct X, I believe... and I'm still receiving that message when I enter the DXDiag and still having no luck with installing the game which brings up an entirely different message:

Unable to Read Installer Data

Would you be able to direct me on how to get around this if possible, please.

Thank you very much,

Jamie

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#2 cryptodan

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Posted 30 October 2010 - 11:26 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 sickcat

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Posted 30 October 2010 - 11:43 AM

http://speccy.piriform.com/results/7Evt4Suc7k0Tx3PynF5YfIv

#4 cryptodan

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Posted 30 October 2010 - 12:01 PM

Is your computer fully updated with all drivers and windows updates?

Also download this: DirectX Update

#5 sickcat

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Posted 30 October 2010 - 12:12 PM

The DirectX update that you gave isn't working but I downloaded it earlier and it said that I have the newest one installed. My laptop is also up to date with all the latest patches and downloads from Microsoft.
I think I have the correct drivers installed and the old ones removed.

#6 cryptodan

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Posted 30 October 2010 - 12:24 PM

Are you running dxdiag as an administrator or with elevated permissions.

#7 sickcat

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Posted 30 October 2010 - 12:26 PM

I'm the administrator.

Oh, I just tried the link for the DivX that you gave me and it is working now. I checked just in case there had been any changes and I still have the latest version installed. :-)

Edited by sickcat, 30 October 2010 - 12:27 PM.


#8 cryptodan

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Posted 30 October 2010 - 12:32 PM

You are what windows considers a Power User not the true administrator as when you click yes to the User Access Control prompt to perform an administrative task.

#9 sickcat

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Posted 30 October 2010 - 12:35 PM

I'm not sure that I follow you but if you give me instructions on how I can change this then I am able to do so as this is my personal computer with 2 log ins. One for me and one for guests if someone else does wish to use the laptop.

#10 cryptodan

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Posted 30 October 2010 - 12:40 PM

Go to start then all programs then to accessories and right click on Command Prompt and hit Run As and select Administrator.

#11 sickcat

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Posted 30 October 2010 - 12:50 PM

That just displays the command prompt.

#12 cryptodan

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Posted 30 October 2010 - 12:51 PM

now type in dxdiag

#13 sickcat

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Posted 30 October 2010 - 01:05 PM

Thank you.

One last thing; Do you know why this message would appear when I go to install a game?

Unable to Read Installer Data

It's from Popcap and I have communication from them but the communication isn't very good.

#14 cryptodan

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Posted 30 October 2010 - 01:09 PM

You probably are not installing it as admin or with elevated permissions.

#15 sickcat

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Posted 30 October 2010 - 01:12 PM

Is there a way of making me the administrator as I don't know how to install things through a command prompt. Like I said, this is my personal computer so I have all the passwords and things to do it but have no idea how to.




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