Two of my friends had bad HDD in their pc from Dell. I know that’s not typical. But they wouldn’t give them an os disk with the new HDD and there was no way of copying it. We would call Dell and they say it’s covered under warranty (bad block) and they would ship them a new HDD w/the os on it. The catch was that you had to pay extra every year for that warranty every year. So I got on the phone and asked the tech how we should honor the MS os agreement. That is that if you sell it you are required to either remove the os or supply them w/the disks. Aren’t they actually two separate things? There is an MS sticker on their machines. I told them that was a form of extortion. I asked the tech what he did with his pc. He said he built his and bought the os separately. I responded by saying, “you just made my point. It took a week of bantering w/Dell techs and they finally mailed the disks w/ a new HDD already to go.
Does Dell still fight people on this issue? Are there other makers that have the same practices?
I call Dell and they won’t directly answer me. They send me to tech department, but since I can’t confirm that I own one, they elude the question and send me to sales.
Ok yes this problem does exist , however DELL are breaking the law if you live in the European Union. I for one have a Dell D"8400... infront of me, I have all the compatable componants but the damn thing wants me to load the o/s from a floppy drive which although installed was hidden behind the front panel! Ok DELL you stink hope you go bankrupt..I will be building my mate a computer that actually works at a fair price.. he wont buy from you again..and the person..well put it another way he wont be equipping his company with the thousands of pc either from DELL.
MY recommendation if you want a pc dont touch Dell
Edited by hamluis, 30 October 2010 - 08:12 AM.
Moved from unrelated topic - Hamluis.