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I can't open Firefox, very strange


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2 replies to this topic

#1 Inspiron21

Inspiron21

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Posted 30 October 2010 - 07:17 AM

Hi all,

Is my first time that I have this problem and it's very hard

Very easy to understand, I do click on firefox or firefox safe mode and not open, I did all the possible things except format and reinstall windows xD.

I reinstalled like five times in different configurations, cleaning all the traces in the register and on the system folders I do this with the regedit looking for mozilla and firefox key, same in the system and document folders using "search everthing" to look

After that I used "Revo uninstaller pro" and uninstall all things integrated with firefox, DAP Download acelerator, orbit downloader, flash, java, .net ... I found a strange thing on some plugin in DAP speedbit download video was a virus or troyan or malware, that combofix delete it.

I did a complete scan with NOD 32, Combofix, Spybot, etc etc

I uninstalled and did a clean intall of my network drivers (in some moment cleaning the reg crash something and was impossible to connect to internet)

I saw that something on my IE8 was bad, looks like Firefox try to open something on IE8, one time when close IE firefox, and when I did a strong uninstall of windows components included IE8 and messenger (after I did a clean with ccleaner) Firefox works, but internet not xD

Really is so hard, please give me more ideas, I don't want to format I used this os windows to work and firefox is my testing tool and my prefered programm <3

ComboFix 10-10-29.03 - second 10/30/2010 17:54:20.4.2 - x86
Running from: c:\documents and settings\second\Desktop\ComboFix.exe
AV: ESET Smart Security 3.0 *On-access scanning disabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
FW: Cortafuegos personal de ESET *enabled* {E5E70D32-0101-4340-86A3-A7B0F1C8FFE0}
.

((((((((((((((((((((((((( Files Created from 2010-09-28 to 2010-10-30 )))))))))))))))))))))))))))))))
.

2010-10-30 04:17 . 2010-10-30 04:17 -------- d-----w- c:\documents and settings\second\Application Data\Scooter Software
2010-10-30 03:50 . 2010-10-30 03:51 -------- d-----w- c:\windows\system32\New Folder
2010-10-30 00:29 . 2010-10-30 00:29 4706 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2010-10-30 00:29 . 2010-10-30 00:29 -------- d-----w- c:\windows\LastGood
2010-10-30 00:29 . 2009-08-06 06:23 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-10-30 00:29 . 2009-08-06 06:23 215920 ----a-w- c:\windows\system32\muweb.dll
2010-10-29 22:41 . 2010-10-29 22:41 -------- d-----w- c:\program files\Disk Cleaner
2010-10-29 22:41 . 2010-10-29 22:41 -------- d-----w- c:\program files\Common Files\Skype
2010-10-29 22:41 . 2010-10-29 22:41 -------- d-----w- c:\program files\WinPcap
2010-10-29 20:37 . 2010-10-29 22:41 -------- d-----w- c:\program files\Broadcom
2010-10-29 20:36 . 2010-10-29 22:41 -------- d-----w- c:\program files\DIFX
2010-10-29 20:24 . 2010-10-29 20:24 -------- d-----w- C:\dell
2010-10-29 10:48 . 2010-10-29 10:48 -------- d-----w- c:\documents and settings\second\Local Settings\Application Data\Adobe
2010-10-29 10:08 . 2010-10-29 10:10 -------- d-----w- c:\documents and settings\second\Application Data\Disk Cleaner
2010-10-29 07:48 . 2010-10-29 07:48 -------- d-----w- c:\documents and settings\second\Local Settings\Application Data\Microsoft Help
2010-10-29 07:44 . 2010-10-29 09:52 -------- d-----w- c:\windows\SxsCaPendDel
2010-10-29 04:30 . 2010-10-29 04:30 -------- d-----w- c:\documents and settings\second\Local Settings\Application Data\VS Revo Group
2010-10-29 02:42 . 2010-10-29 02:42 -------- d-----w- c:\documents and settings\second\Local Settings\Application Data\ESET
2010-10-29 01:13 . 2010-10-29 01:13 -------- d-----w- c:\documents and settings\second\Application Data\Malwarebytes
2010-10-29 01:13 . 2010-10-29 01:13 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-10-29 01:13 . 2010-10-29 09:52 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-28 21:31 . 2010-10-29 20:20 -------- d-----w- c:\documents and settings\second\Application Data\AIMP
2010-10-28 08:47 . 2010-10-28 08:47 -------- d-----w- c:\documents and settings\second\Application Data\ESET
2010-10-28 04:11 . 2010-10-29 16:18 -------- d-----w- c:\documents and settings\second\Local Settings\Application Data\Mozilla
2010-10-28 03:57 . 2010-10-28 03:57 -------- d-----w- c:\documents and settings\second\Application Data\TuneUp Software
2010-10-28 03:14 . 2010-10-28 03:14 -------- d-sh--w- c:\documents and settings\second\PrivacIE
2010-10-28 02:58 . 2010-10-28 02:58 -------- d-----w- c:\documents and settings\second\Application Data\IDMComp
2010-10-28 02:56 . 2010-10-28 02:56 -------- d-----w- c:\documents and settings\second\Application Data\Subversion
2010-10-28 02:43 . 2010-10-28 02:43 -------- d-----w- c:\program files\Copy of Mozilla Firefox
2010-10-27 16:54 . 2010-10-29 11:02 22528 ----a-w- c:\windows\system32\drivers\nhcDriver.sys
2010-10-27 16:54 . 2010-10-27 17:33 -------- d-----w- c:\program files\Notebook Hardware Control
2010-10-18 07:44 . 2008-04-13 11:09 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys
2010-10-18 07:44 . 2008-04-13 11:09 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2010-10-15 20:30 . 2010-10-17 07:02 -------- d-----w- c:\documents and settings\second\.VirtualBox
2010-10-11 23:26 . 2010-10-08 02:57 143184 ----a-w- c:\windows\system32\drivers\VBoxDrv.sys
2010-10-11 23:23 . 2010-10-08 02:57 41936 ----a-w- c:\windows\system32\drivers\VBoxUSBMon.sys
2010-10-11 23:22 . 2010-10-14 03:31 -------- d-----w- c:\program files\VirtualBox
2010-10-11 15:19 . 2010-10-11 15:19 -------- d-----w- c:\documents and settings\LocalService\Application Data\VMware
2010-10-11 15:18 . 2010-10-21 01:00 -------- d-----w- c:\documents and settings\NetworkService\Application Data\VMware
2010-10-11 15:17 . 2010-10-21 05:41 -------- d-----w- c:\documents and settings\All Users\Application Data\VMware
2010-10-11 03:17 . 2010-10-11 03:17 688 ----a-w- c:\windows\vimtutor.bat
2010-10-10 04:56 . 2010-10-29 04:28 -------- d-----w- c:\program files\Everything
2010-10-08 02:57 . 2010-10-08 02:57 111568 ----a-w- c:\windows\system32\drivers\VBoxNetFlt.sys
2010-10-08 02:57 . 2010-10-08 02:57 100560 ----a-w- c:\windows\system32\drivers\VBoxNetAdp.sys
2010-10-08 02:57 . 2010-10-08 02:57 133648 ----a-w- c:\windows\system32\VBoxNetFltNotify.dll
2010-10-04 02:17 . 2010-10-04 02:17 25992 ----a-w- c:\windows\system32\pgdfgsvc.exe
2010-10-03 11:24 . 1998-12-05 06:18 172032 ----a-w- c:\windows\system32\AniGIF.ocx

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-09-05 05:59 . 2010-08-17 19:35 290816 ------w- c:\windows\Setup1.exe
2010-09-05 05:59 . 2010-08-17 19:35 74240 ----a-w- c:\windows\ST6UNST.EXE
2010-08-29 17:41 . 2010-08-15 18:21 214816 ----a-w- c:\windows\system32\PnkBstrB.exe
2010-08-29 17:41 . 2010-08-15 18:21 214816 ----a-w- c:\windows\system32\PnkBstrB.xtr
2010-08-29 17:40 . 2010-08-15 18:21 138328 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2010-08-24 15:50 . 2010-08-24 15:50 35840 ----a-w- c:\windows\system32\COMDLG32.oca
2010-08-24 11:47 . 2010-08-24 11:47 2148864 ----a-w- c:\windows\system32\python26.dll
2010-08-24 09:56 . 2010-08-24 09:56 195488 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\VBExpress\9.0\3082\ResourceCache.dll
2010-08-24 09:55 . 2010-08-24 09:55 416 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\MSDN\9.0\3082\ResourceCache.dll
2010-08-24 09:11 . 2010-08-24 09:11 691696 ----a-w- c:\windows\system32\drivers\sptd.sys
2010-08-21 20:03 . 2010-08-21 20:03 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-08-21 20:03 . 2010-08-21 20:03 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-08-15 18:21 . 2010-08-15 18:21 75064 ----a-w- c:\windows\system32\PnkBstrA.exe
2010-08-12 08:00 . 2010-09-12 18:46 108032 ----a-w- c:\windows\system32\ff_vfw.dll
2010-08-12 04:07 . 2010-04-21 14:44 133616 ------w- c:\windows\system32\pxafs.dll
2010-08-12 04:07 . 2008-02-06 03:52 126448 ------w- c:\windows\system32\pxinsi64.exe
2010-08-11 22:23 . 2010-08-11 22:23 47360 ----a-w- c:\windows\system32\drivers\pcouffin.sys
.

------- Sigcheck -------

[7] 2008-04-13 . 93EA8D04EC73A85DB02EB8805988F733 . 361344 . . [5.1.2600.5512] . . c:\windows\ServicePackFiles\i386\tcpip.sys
[-] 2008-04-13 . C2BDEA3B5E025FADB79FD3DEB23B8F53 . 361344 . . [5.1.2600.5512] . . c:\windows\system32\drivers\tcpip.sys
.
((((((((((((((((((((((((((((( SnapShot@2010-10-30_02.21.03 )))))))))))))))))))))))))))))))))))))))))
.
+ 2010-10-30 03:51 . 2008-04-13 22:41 40960 c:\windows\system32\New Folder\en\mmcex.resources.dll
+ 2010-10-30 03:51 . 2008-04-13 22:41 28672 c:\windows\system32\New Folder\en\microsoft.managementconsole.resources.dll
+ 2010-10-30 03:51 . 2008-04-13 22:41 40960 c:\windows\system32\New Folder\eappprxy.dll
+ 2010-10-30 03:51 . 2008-04-13 22:41 6656 c:\windows\system32\New Folder\en\mmcfxcommon.resources.dll
+ 2010-10-30 03:51 . 2009-03-07 21:34 236544 c:\windows\system32\New Folder\webcheck.dll
+ 2010-10-30 03:51 . 2008-04-13 22:42 144384 c:\windows\system32\New Folder\onex.dll
+ 2010-10-30 04:45 . 2010-10-30 04:45 232912 c:\windows\system32\Macromed\Flash\FlashUtil10k_Plugin.exe
+ 2010-10-30 04:45 . 2010-10-30 04:45 5969360 c:\windows\system32\Macromed\Flash\NPSWF32.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CTSVolFE.exe"="c:\program files\Creative\Mixer\CTSVolFE.exe" [2005-02-23 57344]
"egui"="c:\program files\ESET\ESET Smart Security\egui.exe" [2008-06-10 1447168]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-25 282624]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoRecentDocsNetHood"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"rpcapd"=3 (0x3)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=

R2 ATE_PROCMON;ATE_PROCMON;c:\program files\Anti Trojan Elite\ATEPMon.sys [x]
R2 EsetNod32Fix;Nod32 AV;c:\windows\Regedit.exe [2008-04-13 146432]
R3 HttpAnalyzerV5 DllInjectService;HttpAnalyzerV5 CodeHook service;c:\program files\HTTPAnalyzerFullV5\InjectWinSockServiceV5.exe [x]
R3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2010-06-25 35088]
S2 ekrn;Eset Service;c:\program files\ESET\ESET Smart Security\ekrn.exe [2008-06-10 468224]


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
UxTuneUp
.
.
------- Supplementary Scan -------
.
uStart Page = about:blank
mStart Page = hxxp://www.bot.cl/startpage
TCP: {A39DDF30-29EE-46A0-8DB2-62824805E3DD} = 208.67.222.222,208.67.220.220
.
.
------- File Associations -------
.
.txt=UltraEdit.txt
.
- - - - ORPHANS REMOVED - - - -

AddRemove-Mozilla Firefox (3.6.12) - c:\program files\Mozilla Firefox\uninstall\helper.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-10-30 18:05
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1260)
c:\windows\system32\Ati2evxx.dll

- - - - - - - > 'explorer.exe'(1524)
c:\windows\system32\ieframe.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2010-10-30 18:10:32
ComboFix-quarantined-files.txt 2010-10-30 05:10
ComboFix2.txt 2010-10-30 02:25
ComboFix3.txt 2010-10-29 17:43
ComboFix4.txt 2010-10-29 10:22

Pre-Run: 3,691,462,656 bytes free
Post-Run: 3,695,284,224 bytes free

- - End Of File - - 1EBCB2B52E664C88C185B2F8B71DBA46

Edited by hamluis, 30 October 2010 - 10:38 AM.
Moved from AV, Firewall, Privacy Protection to Malware Removal Logs ~ Hamluis.


BC AdBot (Login to Remove)

 


#2 Elise

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Posted 07 November 2010 - 05:14 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 14 November 2010 - 06:20 AM

Due to lack of feedback. this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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