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SUPRISE.EXE VIRUS ..PLEEEASE HELP


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#1 tsha85

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Posted 30 October 2010 - 06:30 AM

I opend an email, without questioning it as it was sent form a know contact! brief description :rapidshare..surprise.exe, i was asked to run this file..upon doing so, nothing happened!! i immediatly noticed that my google chrome wasnt opening any pages and displayed a message sayin to kill page or wait, i then noticed that my firewall had been disabled n was not allowing me to enable ..after shutting down my laptop my firewall seemd to be normal ..but i still cannot open google chrome!..im not very good with problems such as this and i have no idea what to do, some1 please help me if u can!!! a moderator has already tried to assist with malware cecks but the problem is beggining to get worse and my laptop is running very slow now with a mind of its own at times. and i am constantly being redirected........pleees some1 help me x much appreciated

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#2 hamluis

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Posted 30 October 2010 - 08:20 AM

For the record:

Initial post in AII, http://www.bleepingcomputer.com/forums/topic353422.html

Subsequent post in Web Browsing, http://www.bleepingcomputer.com/forums/topic354241.html

Louis

#3 J10REEVE

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Posted 30 October 2010 - 02:43 PM

have you tired accessing the net via safe mode with networking? tired reseting IE Setting?

#4 J10REEVE

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Posted 31 October 2010 - 05:17 AM

I posted before you, how come yours is above mine?

#5 tsha85

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Posted 03 November 2010 - 08:11 AM

hey,
if i reset IE setings what will this do?? will i loose anything , and how do i do this

#6 Elise

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Posted 07 November 2010 - 11:11 AM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

regards, Elise


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