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Google redirects Windows Update and PDF problems


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#1 Deveno

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Posted 30 October 2010 - 05:02 AM

I hope I am posting this in the correct place. I am new here, so forgive me if I am a tad unfamiliar with your standard operating procedures.

My operating system is Windows Vista SP2. My current anti-virus is AVG Free 8.5 (am rather disappointed with them, but that's another story).

I do not know exactly when my problem started, although there are (unfortunately) a plethora of possibilities.

The first indication I had that something was wrong was I noticed Internet Explorer (i have version 8.0) was using a LOT of memory (typically over 1 MB, over half my installed memory). I thought maybe some undesirable program was piggybacking on it.

I have also run into some of the "fake" anti-malware programs such as AntiVir, Antimalware, and such. AVG had notified me of some of these, and presumably removed them, but I am also aware of how devious some of these programs can be. The most recent spate of problems started somewhere on or around October 20, 2010.

AVG found a "trojan dropper", and (I think) around 4 programs (somewhat randomly named) in the usual places, which for me, are in the C:\Users\David Wheeler directory...typically the C:\Users\David Wheeler\AppData\Local\Temp directory and C:\Users\David Wheeler\AppData\Roaming\Microsoft\Windows directories. I'll try to locate whatever logs I can, should you require them.

I also run Malwarebytes from time to time, which occasionally finds others AVG missed.

On October 26, I think it was I noticed 4 new unusual symptoms:

1. Clicking on a search result from Google re-directed me to various low-rent looking search sites. This in itself is annoying.
2. Occasionally, random windows to these type of sites just fire up on their own.
3. Clicking on PDF links ALWAYS fails to connect me to the PDF file, usually IE just hangs. Gotta love that blue circle.
4. Upon log-in, i would get an error that "svchost" had stopped working. Although I no longer get this error, various windows elements often don't "look right", in particular, scroll bars, and dialog box buttons. that is, instead of looking like Vista window elements, they often have the "squarer" look of windows XP.

Things I have done in the last few days:

1. Ran a full scan in Malwarebytes. No items found.
2. Ran a full scan with ESET's online scanner. No items found.
3. Updated to the latest version of Acrobat reader (9.4 something?)
4. Updated to Vista SP2. Having done this, Windows Update no longer works, always returning error code 80072efe.
5. I have tried resetting the Windows Update files (renaming catroot2 and SoftwareDistribution directories and re-registering the dll files). No change.

From the way this virus is acting, I suspect a rootkit. Be advised this is my ONLY computer. Having said that, let me state that I don't have any credit information to steal, I no longer use any form of online payment, and haven't for over 18 months. So while I am aware that it may not be possible to make this computer secure, that is not what my main concern is...I just want it to work properly.

Please advise. These problems are interfering with my work as a forum moderator, as well as making any online activity unpleasant.

Edited by hamluis, 30 October 2010 - 06:11 AM.
Moved from Vista forum to Am I infected ~ Hamluis.


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#2 Orange Blossom

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Posted 30 October 2010 - 07:18 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

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Posted 31 October 2010 - 06:20 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic357541.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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