Get a copy of Hiren's Boot CD from http://soft.softoogle.com/ap/hiren-s-bootcd-download-6916.shtml
and once you have it you can either burn a copy of it or just run the apps from the downloaded folder. Anyway the app you want to use is the "ProceXP" app. It's a type of Task Manager and is way better than the regular Task Manager. & you can also try this from the start menu run Msconfig and go to the start-up and uncheck the box or boxes that are to do with Thinkpoint and also uncheck the box or boxes in the "services" section too. Then reboot this should stop it from auto-loading the software. Thinkpoint is a rogue antivirus and it's scan results are fake and meant to con the user into buying the useless software and if the user is duped into paying for the thing they will probably have a new car or boat purchased in their name too. Here is a link you may also find useful http://technology.ezinemark.com/how-to-get-rid-of-think-point-antivirus-eliminate-and-remove-think-point-antivirus-fake-antivirus-completely-how-to-remove-think-point-antivirus-16b827b6ed8.html
And you can try running system restore and picking a restore point that precedes the Thinkpoint install that is assuming you either have restore turned on or that Thinkpoint hasn't deleted you restore points or disabled it from being able to run.
If you want a good antivirus then Avira's antivir is good and for personal use you can have it for free you just have to0 put up with advertisements asking you to buy it when you update your virus definitions which is a small price to pay for what you get in return. It is by far one of the best paid or unpaid antiviruses you can buy and for firewalls try comodo's firewall also very good and free for personal use. I run both avira and Comodo and have had excellent results. And I have tried many different Antivirus and firewall apps and these two are the best in my opinion and in the opinion of many others.
In the future I recommend doing a Google search for reviews of any and all software you are either thinking of buying or installing. & if another great addon to install is WOT (Web of Trust) which is an addon to your browser that has ratings of the sites you visit and are comprised of users inputs as to their experiences of these sites. It is very reliable and free too. This way you can better choose which sites you go to or choose to believe. it's donuts range in color from green to red and grey for sites that have yet to be rated. If your friend had had WOT running at the time she would have been warned before even entering the site. Anywho let me know how things go or if you run into any snags
To all the newbies out there trying to climb the ladder, DO NOT whatever you do quit or you may miss your own success and have a great day! By Neil MacLennan @ http://tinyurl.com/Jack-n-Jill
Edited by neilmac, 29 October 2010 - 03:08 PM.