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instruction at 0x7c923845


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15 replies to this topic

#1 p951

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Posted 29 October 2010 - 02:15 PM

My computer has been getting nasty error messages and then quits responding for about the last 2-3 weeks. It tells me the instruction at 0x7c923845 referenced memory at 0x00000000. The memory could not be read. Then another window pops up and says Generic Host for Win32 Services has encountered an error.

I've run AGI and it removed 1 error. I also ran MalWare Bytes and there were no issues found. What is the next step to get rid of this?

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#2 hamluis

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Posted 29 October 2010 - 03:55 PM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 p951

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Posted 29 October 2010 - 05:40 PM

It tells me I have 0 errors

#4 ejames82

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Posted 29 October 2010 - 05:51 PM

pardon my ignorance.

"I've run AGI and it removed 1 error"
what is AGI?

#5 p951

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Posted 29 October 2010 - 06:01 PM

Oops - I meant AVG

#6 hamluis

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Posted 29 October 2010 - 07:38 PM

Ignore the ads, read the content at http://www.svchost-errors.com/7/generic-host-process-for-win32-services-has-encountered-a-problem-fix-and-forget/.

Louis

#7 p951

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Posted 29 October 2010 - 09:21 PM

Louis,

That site wants $39.95 inorder to fix this problem. I'd rather format my hard drive and reinstall windows than pay this

#8 hamluis

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Posted 29 October 2010 - 09:45 PM

As I said...read the content...ignore the ads.

Louis

#9 ejames82

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Posted 29 October 2010 - 09:55 PM

they're recommending that you scan for malware.

there's plenty of legitimate scanning tools and removers available.

#10 Broni

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Posted 29 October 2010 - 10:19 PM

Generic Host for Win32 Services has encountered an error and memory could not be read errors are typical for an infected computer.

Usually, it takes little bit more sophisticated tools to cure those infections, so....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#11 p951

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Posted 29 October 2010 - 10:20 PM

As I said...read the content...ignore the ads.

Louis


Okay, I read the content. I still don't know what to do to fix the problem. I see multiple svchost.exe files, some under system, some under hp administrator, some under network service and some under local service. I've also run Malwarebytes, but that didn't fix the problem

#12 p951

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Posted 29 October 2010 - 10:21 PM

Generic Host for Win32 Services has encountered an error and memory could not be read errors are typical for an infected computer.

Usually, it takes little bit more sophisticated tools to cure those infections, so....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!


Alright. Thank you. I'm going to start on that tomorrow morning as my wife wants to watch a movie tonight before we go to bed. Thank you for your help and I will post tommorrow

#13 Broni

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Posted 29 October 2010 - 10:22 PM

Please, read my previous reply.

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#14 Broni

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Posted 29 October 2010 - 10:23 PM

Now, I didn't see your next reply....LOL

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#15 p951

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Posted 30 October 2010 - 09:53 AM

I've posted a new thread about my problem in the security malware section as requested




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