Yes you should temporarily disable your anti-virus
, script blocking and any real time protection programs before
using this or similar tools. And yes, Vista
users should right-click and select Run As Administrator
Some specialized fix tools contain embedded files such as pev.exe (a command line process checker) which create data files in temporary folders as part of the tools routine and nothing to be concerned about. Scan times will vary but should not take that long unless DDS encounters a problem causing it to hang or not run properly.
If you cannot get DDS to work, please try this instead.
Please download RSIT
by random/random from the link provided for your operating system and save it to your desktop.Link 1 for 32-bit versionLink 2 for 32-bit versionLink 1 for 64-bit versionLink 2 for 64-bit versionThis tool needs to run while the computer is connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
- Close all applications and windows so that you have nothing open and are at your Desktop.
- Double-click on RSIT.exe to start the program.
Vista/Windows 7 users right-click and select Run As Administrator.
- Read the disclaimer and click Continue.
- When the scan is complete, a text file named log.txt will automatically open in Notepad.
- Another text file named info.txt will open minimized.
- Save the log files to your desktop and copy/paste the contents of log.txt by highlighting everything and pressing Ctrl+C.
- After highlighting, right-click, choose Copy and then paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
- Copies of both log files are automatically saved in the C:\RSIT folder which the tool creates during the scan.
: Be sure to mention that you tried to follow the Prep Guide but were unable
to get DDS to run. If RSIT did not work, then reply back here.