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Lockups


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#1 Dr0n31

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Posted 29 October 2010 - 01:56 AM

Computer was built March 09'
Windows 7 Ultimate 64
Specs:
-GIGABYTE GA-MA770-UD3 AM2+/AM2 AMD 770 ATX AMD Motherboard
-GIGABYTE GV-R465-1GI Radeon HD 4650 1GB 128-bit GDDR2 PCI Express 2.0 x16 HDCP Ready Video Card
-COOLER MASTER eXtreme Power Plus RS-500-PCAR-A3-US 500W ATX12V v2.3 Power Supply
-Seagate ST3640323AS 640GB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
-RAIDMAX Ares ATX-801WB Black SECC Steel ATX Mid Tower Computer Case
-LG 22X DVD±R DVD Burner Black SATA Model GH22NS30 - OEM
X2 (8gb total)-G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel Kit Desktop Memory Model F2-8500CL6D-4GBNQ
-AMD Phenom 9600 Agena 2.3GHz Socket AM2+ 95W Quad-Core Processor Model HD960ZWCGDBOX

The computer will lock up randomly, usually when left idle for a longer period and occasionally while high res videos are being run. When it freezes the screen will lock except for the mouse and then the mouse locks up and it must be manually turned off. I've have run every diagnostic test I can think of. I've tested the ram, the video card, the hard drive, I've tried every single stick of ram in different combos, I've tried using a new video card, etc... Sometimes the lock up will occur back to back to back and once every 4 days. I was running the computer on a 32" lcd through hdmi, I then tried a 19" lcd through dvi, then 22" through dvi and all still froze. I'm now runnning a dual setup with 2 22" widescreen dells, 1 dvi, 1 dvi to hdmi adapter and still getting the freezes just like with the other screens. The only other notable thing I can mention is that i was running my sata drive in ide133 through the bios and when I changed that to run the hard drive (drawing a blank)... to run in sata it decreased the amount lockups drastically, but they still occur. I can't find any reason in event viewer....I'm lost please help I'v ebeen trying to solve this for a year and half now...I'd like to fix it before my comp is out of date lol

Edited by Dr0n31, 29 October 2010 - 01:57 AM.


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#2 cryptodan

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Posted 29 October 2010 - 02:24 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Your Power Supply maybe inadequate for your system.

#3 Dr0n31

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Posted 29 October 2010 - 02:30 AM

http://speccy.piriform.com/results/1qd0fkD9eoyxwNeGg0RiOoW

Pretty cool tool...

My bios is set to load fail-safe defaults at the moment

Edited by Dr0n31, 29 October 2010 - 02:32 AM.


#4 cryptodan

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Posted 29 October 2010 - 02:33 AM

Im willing to bet its your power supply causing these issues. Do you get any blue screens?

#5 Dr0n31

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Posted 29 October 2010 - 02:36 AM

Very very rarely, but I will get the blue screen that says fatal error performing physical memory dump. Is there any way to test if its the power supply...?

#6 cryptodan

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Posted 29 October 2010 - 02:40 AM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

You can test the power supply by removing some components and see if it stabilizes.

#7 Dr0n31

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Posted 29 October 2010 - 02:46 AM

Only had 1 crash from that program. I don't know if it makes a difference or not, but my cd/dvd burner is very inconsistent and has errors burning all the time (possibly power related)

==================================================
Dump File : 100710-63539-01.dmp
Crash Time : 10/7/2010 8:33:27 AM
Bug Check String : ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
Bug Check Code : 0x000000fc
Parameter 1 : fffff880`06f02aa8
Parameter 2 : 80000001`0a201963
Parameter 3 : fffff880`080fb9c0
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\100710-63539-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

#8 cryptodan

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Posted 29 October 2010 - 02:48 AM

How to Test your RAM



Guide Overview

The purpose of this guide is to teach you how to check whether your system's RAM (Ramdom Access Memory) is working properly. Bad RAM can lead to a whole host of problems, often which do not appear to have a single cause -- appearing as systemwide glitches, blue screens, and other system trouble. MemTest86+ provides a very good detection mechanism for failed RAM, and is about as good a test you get short of actually replacing the module itself.

Tools Needed
Please perform these steps from a separate, working, machine.Perform these steps on the problem machine.
  • Put your CD in the drive and configure your machine to boot to the CD. This is different on all machines, but it's usually by pressing F12 or F10 as your system boots, and selecting either "CDROM" or your cdrom drive. If you are unable to force a CDRom boot, reply with the make and model of your machine and I should be able to get you exact instructions.
  • If you've done it correctly, MemTest86+ will start to run automaticly, as shown below:
    Posted Image
  • If you want to be reasonably your RAM is OK, then allow MemTest to run until you see this message:
    Posted Image

    On the other hand, if you want to be completely sure your RAM is OK, allow MemTest to run overnight. Memtest will run forever until power is pulled on the machine.
  • Check the MemTest screen for any reported errors. Errors will appear as RED warnings at the bottom of the screen, similar to the following screenshot:
    Posted Image
  • Hard-Reset the machine, removing the MemTest disk in the process.
If you didn't get an error screen, Congratulations! :huh:

Compliments of Billy O'Neal.

#9 Dr0n31

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Posted 29 October 2010 - 02:52 AM

Have run memtest in the past for long periods and even changed the slots the ram was in and re-ran the memtest and everything came back good. I could try again, but I feel I'll get the same results.

#10 Dr0n31

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Posted 01 November 2010 - 12:20 PM

...so I'm guessing we've settled on a power supply issue?

#11 cryptodan

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Posted 01 November 2010 - 12:24 PM

Yes we have, what is your budget: CORSAIR HX Series CMPSU-650HX 650W ATX12V v2.2 / EPS12V 2.91 SLI Ready 80 PLUS BRONZE Certified Modular Active PFC Power Supply - $119.99




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