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McAfee found virus


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#1 guichemot

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Posted 29 October 2010 - 12:58 AM

My McAfee reported that it found a virus while I was surfing the web and it was already deleted and "no further action was necessary." I didn't believe it so I ran rkill immediately. Here is the log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Ryan's Dell on 10/29/2010 at 1:18:41.


Services Stopped:


Processes terminated by Rkill or while it was running:


Services Stopped:


Processes terminated by Rkill or while it was running:


C:\Users\RYAN'S~1\AppData\Local\Temp\4b181632.exe
C:\Users\Ryan's Dell\AppData\Roaming\Microsoft\Windows\shell.exe
C:\Users\RYAN'S~1\AppData\Local\Temp\dwm.exe
C:\Users\Ryan's Dell\Desktop\rkill.com
C:\Users\Ryan's Dell\Desktop\rkill.com


Rkill completed on 10/29/2010 at 1:18:51.



I'm not sure what it means, but I went into my Temp folder and renamed both 4b181632.exe and dwm.exe to "bad" and "bad 3". I did this simply because I'm ignorant and heard that you should rename a bad file before doing anything to it. I then deleted both files manually (delete key). I then located shell.exe and deleted it as well. I ran spybot and it found some sort of registry key; here's the report:

10/29/2010 1:41:05 AM Allowed (based on user decision) value "svchost" (new data: "") deleted in System Startup user entry!

I'm running McAfee right now just to be sure; what else should I do? I run Windows 7 on a Dell Studio and I was using firefox. My Antivirus is McAfee SecurityCenter.

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#2 cryptodan

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Posted 29 October 2010 - 01:10 AM

Perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#3 guichemot

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Posted 29 October 2010 - 01:27 AM

Here is the MBAM log; getting to the other ones...

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4985

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/29/2010 2:16:02 AM
mbam-log-2010-10-29 (02-16-02).txt

Scan type: Quick scan
Objects scanned: 144497
Time elapsed: 5 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (explorer.exe,C:\Users\Ryan's Dell\AppData\Roaming\Microsoft\Windows\shell.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\$Recycle.Bin\S-1-5-21-3869820842-3496699291-1935284786-1001\$R23L4WZ.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Also, I did a quick scan; should I do a full one?

#4 cryptodan

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Posted 29 October 2010 - 01:31 AM

Do a full scan of MBAM and SAS and GMER if it will run.

#5 guichemot

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Posted 29 October 2010 - 01:38 AM

I was able to start MBAM and download SUPERAntiSpyware and change the settings while the MBAM full scan is running. Why would you think I can't run MBAM? What am I up against here?

#6 cryptodan

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Posted 29 October 2010 - 01:41 AM

I was talking about GMER.

#7 guichemot

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Posted 29 October 2010 - 02:40 AM

Here's the log for the full MBAM scan; I will go into safe mode and do the other thing now.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4985

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/29/2010 3:27:09 AM
mbam-log-2010-10-29 (03-27-09).txt

Scan type: Full scan (C:\|)
Objects scanned: 269840
Time elapsed: 54 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 cryptodan

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Posted 29 October 2010 - 02:45 AM

Second Log is looking better. Now the other logs when you are ready.

#9 guichemot

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Posted 29 October 2010 - 03:22 AM

I am currently posting from my old Gateway. Would it kill my Dell Studio if I went to sleep and completed the SUPERAntiSpyware and GMER tomorrow? The SUPERAntiSpyware (in safe mode) has detected 47 tracking cookies so far and it's been running for 26 minutes.

I guess my question is whether or not this solution is time-sensitive.

#10 cryptodan

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Posted 29 October 2010 - 03:25 AM

Since you have a spare machine do the scans when you have some rest.

#11 guichemot

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Posted 29 October 2010 - 10:10 AM

So the scan only found 47 tracking cookies; I removed them and restarted. I was going to post the log but when my computer started up it said I was logged onto a temporary profile and my files could not be accessed! My desktop looked different and there were none of my files! I restarted and now my desktop has the same picture I had before, but many of the programs that were available on my desktop are not there anymore. Fortunately I was able to find them on my computer. Still, it's weird. What should I do about it?

#12 guichemot

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Posted 29 October 2010 - 10:12 AM

And here is the SUPERAntiSpyware log, now that I found firefox on my Dell and can post here from my Dell again:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/29/2010 at 04:42 AM

Application Version : 4.45.1000

Core Rules Database Version : 5767
Trace Rules Database Version: 3579

Scan type : Complete Scan
Total Scan Time : 00:47:52

Memory items scanned : 304
Memory threats detected : 0
Registry items scanned : 13127
Registry threats detected : 0
File items scanned : 131679
File threats detected : 47

Adware.Tracking Cookie
.doubleclick.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.content.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.realmedia.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.realmedia.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.atdmt.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.atdmt.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.insightexpressai.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.insightexpressai.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.insightexpressai.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.insightexpressai.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.insightexpressai.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.insightexpressai.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.apmebf.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.mediaplex.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.kontera.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
statse.webtrendslive.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.content.yieldmanager.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.invitemedia.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.invitemedia.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.interclick.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.interclick.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.interclick.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.fastclick.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.fastclick.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.fastclick.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.mediaplex.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.kontera.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.kontera.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.dmtracker.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.revsci.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.revsci.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.revsci.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.revsci.net [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]
.invitemedia.com [ C:\Users\Ryan's Dell\AppData\Roaming\Mozilla\Firefox\Profiles\g3j2z2ym.default\cookies.sqlite ]

#13 guichemot

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Posted 29 October 2010 - 10:25 AM

Btw I cannot thank you ENOUGH for your help; I have grad school apps to work on and this is just a huge pain!

#14 guichemot

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Posted 29 October 2010 - 10:39 AM

GMER found nothing; I would copy the results but there's literally nothing to copy. Is that weird?

So now that I think it's all over, what do you think happened and/or what do the malicious items that I found typically do to people's systems?

#15 guichemot

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Posted 29 October 2010 - 11:26 AM

New problem that hasn't happened before: when I open itunes and try to use the online store I get this:

"Itunes could not connect to the itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."

I am clearly online; did my network settings get changed somehow in this process or with the malware?




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