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ThinkPoint virus-can't remove with malware tools


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#1 DallasLex

DallasLex

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Posted 28 October 2010 - 03:34 PM

My assistant somehow got ThinkPoint installed on her computer (the Norton AV software was expired) through a pop-up window while on Ask.com. Now i can't get it off. I can't install any of the removal tools - a window pops up which reads "***.exe is not a valid win32 application" whenever I try to install them. With MBAM, I even tried saving the program under a different name and file extension, but to no avail. Any help would be appreciated. I'm running rootrepeal right now, and will post the log when it's done. In the mean time, i've attached the requested scan logs and the following is the DDS.txt log:



DDS (Ver_10-10-21.02) - NTFSx86
Run by Arlene at 11:38:43.25 on Thu 10/28/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.323 [GMT -6:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\explorer.exe
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
"C:\Documents and Settings\Arlene\Application Data\Microsoft\svchost.exe"
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Arlene\Application Data\Microsoft\Windows\shell.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\mshta.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Arlene\Local Settings\Temporary Internet Files\Content.IE5\DENPN0DP\dds[1].scr

============== Pseudo HJT Report ===============

mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=presario&pf=desktop
uInternet Settings,ProxyServer = http=127.0.0.1:50370
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {1e8a6170-7264-4d0f-beae-d42a53123c75} - c:\program files\common files\symantec shared\coshared\browser\1.0\NppBho.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - No File
TB: Show Norton Toolbar: {90222687-f593-4738-b738-fbee9c7b26df} - c:\program files\common files\symantec shared\coshared\browser\1.0\UIBHO.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Yahoo! Pager] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Aim6]
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [ATI DeviceDetect] c:\program files\ati multimedia\main\ATIDtct.EXE
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [P17Helper] Rundll32 P17.dll,P17Helper
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton internet security\osCheck.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe"
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\scansoft\paperport\11\config\ereg\Ereg.ini"
mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [svchost] c:\documents and settings\arlene\application data\microsoft\svchost.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QUICKCARE] c:\program files\qwest\quickcare\bin\sprtcmd.exe /P QUICKCARE
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HostManager] c:\program files\common files\aol\1162778831\ee\AOLSoftware.exe
mRun: [ControlCenter2.0] c:\program files\brother\controlcenter2\brctrcen.exe /autorun
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobe reader speed launch.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\america online 9.0 tray icon.lnk - c:\program files\america online 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\compaq connections.lnk - c:\program files\compaq connections\6750491\program\Compaq Connections.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, zwebauth.dll

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2006-9-3 108648]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2006-9-3 108648]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-6-1 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20101027.007\NAVENG.SYS [2010-10-27 86064]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20101027.007\NAVEX15.SYS [2010-10-27 1371184]
S3 Deluxe Bates Label Macro for Word;Deluxe Bates Label Macro for Word;c:\program files\common files\document automation developers llc shared\service\Deluxe Bates Label Macro for Word.exe [2009-7-8 68096]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-11-14 1251720]
S3 TED200M5;TED200M5 NDIS Protocol Driver;c:\windows\system32\drivers\ted200m5.sys --> c:\windows\system32\drivers\TED200M5.sys [?]
S3 TED200S5;TED200S5 NDIS Protocol Driver;c:\windows\system32\drivers\ted200s5.sys --> c:\windows\system32\drivers\TED200S5.sys [?]
S4 Symlsdr;Symlsdr;c:\windows\system32\drivers\rawwan.sys [2004-8-11 34432]

=============== Created Last 30 ================

2010-10-28 16:44:03 472808 ----a-w- c:\windows\system32\RENAA.tmp
2010-10-27 20:12:57 525824 ----a-w- c:\docume~1\arlene\application data\hotfix.exe
2010-10-20 20:11:36 120832 ----a-w- c:\docume~1\arlene\application data\microsoft\windows\shell.exe
2010-10-20 20:11:08 109568 ----a-w- c:\docume~1\arlene\application data\microsoft\svchost.exe
2010-10-13 14:01:05 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-13 14:01:04 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll
2010-10-13 14:00:39 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll
2010-10-04 16:44:54 423656 ----a-w- c:\windows\system32\deployJava1.dll

==================== Find3M ====================

2010-09-18 18:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 08:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2009-11-09 16:48:48 27343560 ----a-w- c:\program files\compatibilitypacksp1-kb940289-fullfile-en-us.exe
2009-11-09 16:39:48 28868320 ----a-w- c:\program files\FileFormatConverters.exe
2002-07-26 23:02:06 153088 ----a-w- c:\program files\UNWISE.EXE

============= FINISH: 11:39:46.45 ===============

Attached Files



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#2 Blind Faith

Blind Faith

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Posted 06 November 2010 - 06:47 PM

Hello and welcome to Bleeping Computer! :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 SpySentinel

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Posted 12 November 2010 - 02:45 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me a PM. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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