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Virus/Hacking problem


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3 replies to this topic

#1 sscsteveo

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Posted 28 October 2010 - 02:48 PM

Hello, my name is Steve and I need a little help.

I'm a new user here so i'll do my best to explain what's happening.

about a week ago my computer became infected with the "thinkpoint" virus. I've cleaned it off following instructions on the net. It seems though that every time i start an internet browser various trojans and virus's reload themselves. I've run Spybot s&d, Malwarebytes and Microsoft security essentials multiple times. when it says i"m clean, i use my internet browser and they reload again.

I've disabled the "hotfix" (i think thats the name)to get control again
restored my "system restore" rights
cleaned, cleaned and cleaned some more.

I ran a hijackthis scan and have a log that I can post.

I'm running windows xp professional with a sprint wireless 3g/4g usb internet card.

I'm not a tech guy so I'm kind of learning as i go. I'd appreciate any help i could get with this problem.

Thanks
Steve

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#2 Orange Blossom

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Posted 29 October 2010 - 10:20 AM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 sscsteveo

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Posted 30 October 2010 - 02:20 PM

Thank You, I'm starting it now.

#4 quietman7

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Posted 31 October 2010 - 09:32 AM

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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