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Two Main PC Issues


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2 replies to this topic

#1 MIRIT

MIRIT

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Posted 28 October 2010 - 11:07 AM

Windows XP Professional
SP3

Just recently my laptop wouldn't start up passed the "Loading Personal Settings" window. I was able to boot in safe mode and restore the computer back a month. I am now able to log on and get a normal working state. Everything was working fine until I started receiving a Generic Host Process for Win32 Services Error. I found a solution online and worked that out... for now. My new problem is not being able to update windows. When I click on the windows update button, or even just go to the website, I get "Internet Explorer cannot display the webpage". Basically, I keep running into new problems when I fix the previous one. If someone could glance at my HiJackThis log, I would be very grateful. Any advice would be great :)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:05:51 PM, on 10/28/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Wave Systems Corp\Common\DataServer.exe
C:\Program Files\Manufacturer\Endpoint Agent\edpa.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\system32\sgvrfy32.exe
C:\Program Files\NTRU Cryptosystems\NTRU Hybrid TSS v2.0.25\bin\tcsd_win32.exe
C:\Program Files\Manufacturer\Endpoint Agent\wdp.exe
C:\Program Files\Manufacturer\Endpoint Agent\verity\kvoop.exe
C:\Program Files\Manufacturer\Endpoint Agent\verity\kvoop.exe
C:\Program Files\Manufacturer\Endpoint Agent\cui.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SymCorpUI.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5070306
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5070306
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = mir.local
O17 - HKLM\Software\..\Telephony: DomainName = mir.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = mir.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = mir.local
O18 - Filter hijack: text/html - {79281ef9-362b-4067-906f-03db6f5e1fe2} - C:\WINDOWS\system32\xwreg32.dll
O20 - AppInit_DLLs: wxvault.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL wlztlg.dll
O21 - SSODL: Autulchk - {5417DD66-77AE-4D56-8C12-B318C94EC609} - C:\WINDOWS\system32\vdorctrl.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: DataSvr2 - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Common\DataServer.exe
O23 - Service: EDPA - Unknown owner - C:\Program Files\Manufacturer\Endpoint Agent\edpa.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: System Event Dispatcher - Unknown owner - C:\WINDOWS\system32\sgvrfy32.exe
O23 - Service: NTRU Hybrid TSS v2.0.25 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU Hybrid TSS v2.0.25\bin\tcsd_win32.exe
O23 - Service: WDP - Unknown owner - C:\Program Files\Manufacturer\Endpoint Agent\wdp.exe

--
End of file - 8919 bytes


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#2 Blind Faith

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Posted 06 November 2010 - 06:45 PM

Hello and welcome to Bleeping Computer! :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 SpySentinel

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Posted 12 November 2010 - 02:47 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me a PM. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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