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windows update KB2388210


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#1 donel

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Posted 28 October 2010 - 10:41 AM

This is the fourth time a windows update has crashed the free loaded with the operating system games. With in seconds of starting "solitaire" or any of the other windows games the system crashes.I have reported problems like this here in the past but this time I was able to isolate and test the update. In the past, later updates have magically corrected the problem. This time I have hidden the update. How do I proceed in the future? Must I research every update before loading it? Any tips?

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#2 Zuhl3156

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Posted 28 October 2010 - 10:59 AM

Have you re-booted since installing the update? I have the update installed and have no issues. Its possible that you have other issues with your system. Try running
sfc /scannow from an elevated command prompt to check for and repair any damaged system files.

#3 donel

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Posted 28 October 2010 - 12:00 PM

Yes, in fact I rebooted every time I added or removed an update to be sure that the change was effective. As for running sfc/scannow, I thought that would be a good idea so I ran it at your suggestion, but it reported no violations. In the past a later update has always made the games work again. I only use the games when I am waiting for some action to complete and have nothing else to do.

Edited by donel, 28 October 2010 - 12:00 PM.


#4 coxchris

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Posted 28 October 2010 - 12:25 PM

I have that update now let me see if i can duplicate that error

Reference to that update is http://support.microsoft.com/kb/2388210

I install it and i got none of the above. Is your computer a 64 bit OS

Edited by coxchris, 28 October 2010 - 12:34 PM.

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#5 donel

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Posted 28 October 2010 - 03:08 PM

I'm running 32 bit windows 7 home premium. I am now assuming that the update in itself is not the problem, but I don't have a clue what is. I have extensive diagnostic and repair utilities plus virus and maliware protection and all the scans are clean.

#6 Zuhl3156

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Posted 28 October 2010 - 03:13 PM

Use System Restore to return to before the update was installed.

#7 ThunderZ

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Posted 28 October 2010 - 03:18 PM

I only use the games when I am waiting for some action to complete and have nothing else to do.



This is the path in trouble shooting I would start pursuing. The some other action in conjunction with the game(s) + the update.

If you are performing anti-malware\anti-virus scans, a disk clean-up or a defrag as examples then it is usually suggested to leave the PC idle until the task is completed.

#8 donel

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Posted 28 October 2010 - 05:38 PM

Reply to last 2 remarks: First, Thanks for you support.
I corrected the problem initially by doing a system restore to a point before the last set of updates and then one by one update and remove until all combinations were exhausted. Thats how I narrowed it to this particular update. A reboot was done each time a change was made to assure proper function. But now I have un-applied hidden updates, thats my concern. What happens when the next similar update comes along etc.
Second, to AWOL advisor. Well said and something we all should remember. I run a network of 4 computers. Three are mine and one is my wife's. I do a lot of maintenance on other machines that's about the only time I play games.
My problem is not deadly, I can play on the three other machines. This problem is typical of the problems I have been facing. They don't keep me from operating at an efficient level they are are just PIA (it pains where I sit).

#9 Layback Bear

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Posted 29 October 2010 - 01:02 PM

The rule I apply on my computers is this. Always use I.E. when downloading any thing from Microsoft. I don't do anything when this is being done. I also don't do anything when installing any thing. Why you can play games on some computers while downloading and installing updates and not other computers is a mystery to me. Doing your download and install this way gives you a better chance of a clean download and install.

#10 donel

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Posted 29 October 2010 - 02:08 PM

You are all missing the point. You are all assuming I play games while this machine is doing something else. I do NOT do anything else while downloading updates or doing maintenance tasks on this computer!! The point is that after certain updates are loaded,uploads that have something to do with how commercial games play, which I have none, this computer crashes when Windows games are played. Whether or not I play games, the computer is screwed up because of it.

#11 ThunderZ

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Posted 29 October 2010 - 05:11 PM

Got it now. From your initial post it sounded like you were doing things on the same machine. Was not aware of your multi-PC set-up.

Next step, IMO, would be to look at differences in PC`s concerning software installed and starting with Windows. My first suspect would be an AV-AS that may differ on the troubled machine as opposed to other machines.

Have a look Event Viewer. May be some clues there. < May not apply to Win7 home premium. Not sure.

#12 Zuhl3156

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Posted 29 October 2010 - 05:35 PM

Open your 'Start Menu' and type...
WINDOWS FEATURES
in the search box. When the Windows Features panel opens uncheck the box marked 'Games'. Reboot your system. After your system reboots, repeat the procedure to open the Windows Features panel and this time place a 'check' mark in the 'Games' box. Reboot your system again. This should remove and then reload your pre-installed Games, repairing any corruption in their files.

#13 Layback Bear

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Posted 30 October 2010 - 03:32 PM

This is in your first post. (I only use the games when I am waiting for some action to complete and have nothing else to do).That is why I thought you were playing games while installing updates.
Do this to see if there is a problem with Microsoft. Start and type in activate, tick on Window Activation update and let us know what you get.

#14 donel

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Posted 01 November 2010 - 09:20 AM

Hi Guys, Sorry I'm not really available on the weekends. As for activate, all that does is tell me I'm using genuine Microsoft Windows. Removing games is interesting. I'm not sure that windows 7 actually removes the games everything happens to fast. I thing that the games are only made unavailable but not removed. Anyhow, It changes nothing in my system. Does anybody know about removing games in Windows 7?

#15 ThunderZ

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Posted 01 November 2010 - 11:02 AM

This may do it for you.

I can not vouch for it working, or solving the problem. Have never removed the games in Win7. Only XP. MaximumPC is a fairly trustworthy source for information though.
Not convinced it will solve the problem. Proceed at your own risk.




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