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Removed the CMOS battery, and now I have no sound


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#1 Trevor Howe

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Posted 27 October 2010 - 05:04 PM

I have a Dell XPS 400 (bought in 2005) and I'm running Windows XP. Well, I removed the CMOS battery for about an hour two days ago to try and get rid of the BIOS password (didn't work if you were curious). Anyway, now I have no sound on my computer.

When I start up the computer I get "Floppy Diskette Seek Failure, press F1 to go to setup or F2 to continue on". I'm not sure if that has anything to do with the problem though. My speakers are working, the volume is up, etc. I tried plugging in headphones into the computer and still no sound. I did the troubleshooter and it didn't solve my problem.

Any Suggestions?

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#2 DaChew

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Posted 27 October 2010 - 05:11 PM

http://support.dell.com/support/edocs/systems/xps400/sm/index.htm

I would read your manual, especially the setup part, you may have hosed your bios settings and need to go into bios and let it redetect everything.

Some times after adding memory or making changes to the computer configuration, just going into bios fixes the problems.

You have to exit and save changes

Edited by DaChew, 27 October 2010 - 05:12 PM.

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#3 jdukze

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Posted 28 October 2010 - 12:28 AM

When I start up the computer I get "Floppy Diskette Seek Failure, press F1 to go to setup or F2 to continue on".



Hi Trevor,
Your PC after you removed the CMOS battery must have had default settings reloaded which now has the Floppy as the First Boot Device.
Anyways press F1 to go to setup and go to BOOT SEQUENCE and select your CD/DVD as first boot device and HDD as second.
before you proceed, I advice you take a good read of......
The entire documentation of the system setup settings which can be found at this link
and also the good news about your CMOS password problem, there is a certain jumper on the board that you have to reset in order to reset the password.
the documentation can be found in the PC's manual from the same link.
I hope all goes well for you.

Edited by jdukze, 28 October 2010 - 12:36 AM.

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#4 hamluis

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Posted 28 October 2010 - 08:50 AM

Well...if that CMOS battery has been in that system since 2005...I would have replaced it with a new one, rather than putting it back in.

It could possibly be the cause of your symptoms described thus far.

Louis

#5 Trevor Howe

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Posted 28 October 2010 - 06:40 PM

I forgot to mention this, but I have a different sound system (it's from Creative, SB Audigy 2 ZS Audio [BCC0] ). My grandpa bought it as an upgrade when he bought the computer for me. Again, not sure if that helps, but it's probably important.

#6 coxchris

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Posted 28 October 2010 - 06:46 PM

I forgot to mention this, but I have a different sound system (it's from Creative, SB Audigy 2 ZS Audio [BCC0] ). My grandpa bought it as an upgrade when he bought the computer for me. Again, not sure if that helps, but it's probably important.


is it a actual card or integrated sound card

check the device manager maybe its disable.

Edited by coxchris, 28 October 2010 - 06:47 PM.

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#7 Queen-Evie

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Posted 28 October 2010 - 06:57 PM

RIGHT CLICK the My Computer icon on your desktop.

Choose Manage. Computer Management will open.

Click Device Manager in the menu on the left.

After Device Manager opens, look under Sound, video and game controllers.

What do you see there? Does anything have a yellow mark next to it?

#8 DaChew

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Posted 28 October 2010 - 07:11 PM

Check to make sure that onboard sound is disabled in bios.
Chewy

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#9 Trevor Howe

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Posted 28 October 2010 - 07:14 PM

I looked in the properties and it's enabled, no yellow marks or x's. I'll try DaChews advise. Can't do it till tomorrow afternoon though (to unlock the setup in the BIOS)

#10 Queen-Evie

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Posted 28 October 2010 - 07:44 PM

Since you do have a Sound Blaster card:

Something to check.

Start/Control Panel.

Open Sound and Audio Devices.

Volume tab, click on Properties in Device Volume.

Play control should open.

Click on Options/Properties. Place a checkmark by everything, click OK.
Back to Options/Advanced Controls.

If under any of the categories, you see Advanced click on that, if a box opens that has
OTHER CONTROLS/1 Digital Output Only check if it's unchecked.
OR UNCHECK if checked.
It could be that it needs to be reset.

Try playing a cd or music file.
If you have sound, wonderful. If not, more troubleshooting.

(The instructions are for Sound Blaster cards, which you have.
I have no idea if they work for other brands)

Edited by Queen-Evie, 28 October 2010 - 07:46 PM.


#11 Trevor Howe

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Posted 28 October 2010 - 08:30 PM

@ Queen-Evie

no luck....I tried it with the box checked and and unchecked.

#12 DaChew

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Posted 28 October 2010 - 10:02 PM

When you removed the battery you set bios to defaults, so the floppy is the first boot device and onboard sound is enabled.

When they added the pci sound card they turned onboard sound off to keep from having a resource conflict.

You turned it back on.

Edited by DaChew, 28 October 2010 - 10:03 PM.

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#13 Queen-Evie

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Posted 28 October 2010 - 10:14 PM

Please let us know about the onboard sound setting in BIOS when you have time to look at it.

Since nothing else is working to resolve the issue, I suspect that's where the answer and hopefully the solution will be.

#14 Trevor Howe

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Posted 29 October 2010 - 05:53 AM

ok, I can do the onboard sound check this afternoon, got to go to school right now, but when I get home I'll check it out.

#15 Trevor Howe

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Posted 03 November 2010 - 07:41 PM

Sorry about the wait here.....having trouble unlocking the BIOS. I'll post when I get access.




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