I signed up and made an account because I saw someone else had the same problem (I googled and this site came up), but they had Windows XP professional and I have Windows 7.
I need help please!!! This is driving me INSANE!!!!
Computer: Microsoft Windows 7 Home Premium
Our computer is infected with malware that redirects us, specifically to (4) different pop-up windows. One is google-analytics.com, the other is epoclick.com, the other is some sort of "fake" virus-scan site, and the fourth just shows the "internet cannot display web page."
It does this all.the.time. I use IE - pretty sure I have the latest version. I do not want to get another browser, I'd prefer to stick with IE.
Also, because of this malware, I cannot use windows update at all! It simply will NOT let us update Windows.
I even called Microsoft - they had us run scans, all of which show NOTHING is infected. I KNOW this computer is infected, and it's driving me insane.
Please, please help!! I hope there is a solution to this nightmare!! This computer is brand new! Custom built and less than 6 months old, so having these issues is double-frustrating to me!
Any help is greatly appreciated!!
Edited by Orange Blossom, 27 October 2010 - 05:48 PM.
Move to AII for initial assistance. ~ OB