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Wireless/Wired internet is broken NEED HELP ASAP


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#1 coffeegirl18

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Posted 27 October 2010 - 01:43 PM

I need this fixed up ASAP (applying to college and all). I have Malware remover and Windows Security Essentials on it. Norton 360 near broke my computer.



I also keep seeing this lock symbol in my system tray. I`m guessing that it`s part of the malware/virus.


Last time it happened I took it to a tech and it cost me about $200. I`m currently a) pretty broke and :huh: am trying to apply to college. If it costs me that much I might have them back everything up after they get the virus off.

I have a working computer (family computer) I can download things on then tranfer to it.

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#2 cryptodan

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Posted 27 October 2010 - 02:05 PM

What is Malware Remover?

#3 coffeegirl18

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Posted 27 October 2010 - 02:44 PM

What is Malware Remover?


It's something the tech installed on my laptop. It works really well but now it isn't picking up anything.

#4 cryptodan

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Posted 27 October 2010 - 02:53 PM

That lock is probably Malware Remover. I would remove it, it looks phishy at best.

#5 coffeegirl18

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Posted 27 October 2010 - 03:10 PM

That lock is probably Malware Remover. I would remove it, it looks phishy at best.


The lock popped up pre-fixing by the tech guy.

He added on MalwareBytes Demo version. I'm pretty sure he did something odd with my Norton 360 though...maybe he shut it off or something :S

#6 cryptodan

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Posted 27 October 2010 - 03:15 PM

Can you take a screenshot of Programs and Features?

Edited by cryptodan, 27 October 2010 - 03:16 PM.


#7 coffeegirl18

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Posted 27 October 2010 - 03:23 PM

Can you take a screenshot of Programs and Features?


Ah how do I do that? (I'm on a family computer btw).

I'm trying not to link the infected computer with this clean one.

http://www.malwarebytes.org/mbam.php

It's an earlier version of above.

I haven't installed anything suspicious or anything. I downloaded a movie about 4 weeks ago.

My internet worked before I left on a business trip (was back on the 25th and the internet was working until then).

I don't have anything weird installed (it's all ebook readers and the basic Vista Office stuff).

#8 cryptodan

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Posted 27 October 2010 - 03:36 PM

You will want to update your version of MBAM and run it again.

#9 coffeegirl18

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Posted 27 October 2010 - 04:32 PM

You will want to update your version of MBAM and run it again.


Is there anyway to save the new file on a CD?

#10 cryptodan

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Posted 27 October 2010 - 04:36 PM

Yes download the new rules here: http://data.mbamupdates.com/tools/mbam-rules.exe

#11 coffeegirl18

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Posted 27 October 2010 - 07:19 PM

Yes download the new rules here: http://data.mbamupdates.com/tools/mbam-rules.exe


Had to download the newer version...files were apparently corrupted.

#12 cryptodan

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Posted 28 October 2010 - 03:26 AM

Did the scans find anything?

#13 coffeegirl18

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Posted 01 November 2010 - 10:01 AM

Did the scans find anything?


No nothing...I did a full scan for about 6 hours.

Ended up taking it back to the tech guy :huh:

#14 cryptodan

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Posted 01 November 2010 - 11:48 AM

What was his diagnosis?

#15 coffeegirl18

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Posted 01 November 2010 - 11:53 AM

What was his diagnosis?


I'm picking it up on Tuesday.




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