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Infection With Unknown Virus


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#1 RP_1170

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Posted 27 October 2010 - 01:01 PM

Greetings:

This post is made in accordance with the Malware Removal Tools Instruction Page found at http://www.bleepingcomputer.com/forums/topic34773.html. My apologies for not being able to provide a more specific description of the virus now affecting my computer; regretfully, I am not well versed in computer jargon. But it is clear my computer is infected with some kind of virus.

Overview

Symptoms of the infection include:

- extremely poor and slow performance when using all applications (especially Mozilla Firefox and Microsoft Word)
- hijacked / redirected web links when using the Mozilla Firefox web browser (especially when searching for terms on Google)
- computer freezes that require force quits with loss of information
- repeated shutdown of Generic Host Process for Win32

Indeed, I currently am writing this post from the non-infected computer; my attempts to write it from the infected computer were interrupted when I was required to perform one of the aforementioned force quits (while running the GMER program, no less).

Problem With DDS Logs

As noted, I followed the instructions found at the Malware Removal Tools Instruction Page. However, I was not able to complete Step 7 (regarding DDS Logs). Specifically, although I downloaded and ran the DDS Log program, I could not create the notepad logs requested by the Instruction Page. Although the program seemed to run (and the black screen appeared), no log ever appeared and no “.txt” files were created on the infected computer’s desktop. Accordingly, I could not paste the contents of any “DDS.txt” or “Attach.txt” log.

I understand, of course, that resolution of the infected computer’s overall problem requires you to be able to read these logs. Accordingly, if you have any suggestions on how to resolve this specific DDS Logs problem, please advise.

[Note, no similar problem occurred with the GMER program, and the “ark.txt” log is appended in the next section.

“ark.txt” Log
Attached File  ark.txt.log   27.8KB   2 downloads

Potentially Helpful Information

The following information regarding my infected computer may be of some assistance.

- Computer: HP Pavilion ze5300 laptop
- Operating System: Microsoft Windows XP
- Internet Connection: Wireless

Additionally, please note that the computer, prior to suffering this infection, already had installed on it the following anti-virus software:

- Malwarebytes Anti-Malware / Rootkit software
- ESET NOD32 Antivirus (Expired Trial Version 3.0.642.0)

Conclusion

As it is likely you will need more information in order to accurately diagnose the problem and recommend a solution, please contact me with any questions.

Thank you in advance for your time, effort, and assistance. Attached File  ark.txt.log   27.8KB   2 downloads

Log wasn't showing. Made it appear. ~ OB

Edited by Orange Blossom, 27 October 2010 - 05:50 PM.


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#2 gringo_pr

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Posted 06 November 2010 - 12:48 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok,

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 RP_1170

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Posted 07 November 2010 - 12:20 PM

Thanks for your response.

Unfortunately, as noted in my first post, I'm at an impasse with respect to the DDS logs. Although I downloaded and ran the DDS Log program ("dds.scr"), I could not create the notepad logs you are requesting. I've tried it four times now, yielding the same result each time: although the program seemed to run (and the black command window did appear briefly), no log ever appeared and no “.txt” files were created on the infected computer’s desktop. Since they didn't appear, I couldn't save the "DDS.txt" or "Attach.txt" logs, nor could I paste their contents to this reply.

Once again, if you have any suggestions on how to resolve this specific DDS Logs problem, please advise. Moreover, please advise whether this DDS Logs step is a necessary step or whether, conversely, I can and should simply move on to "Scan with RKUnHooker" step listed in your response.

Thank you again.

#4 gringo_pr

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Posted 07 November 2010 - 01:26 PM

Hello

I would like you to try and rename the DDS.scr to gringo.com and let me know if it runs


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 RP_1170

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Posted 07 November 2010 - 09:05 PM

Unfortunately, renaming the DDS.scr to "gringo.com" had no effect. Once the black command window disappears, it's as if the program were no longer even running.

#6 gringo_pr

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Posted 07 November 2010 - 09:42 PM

I want you to run this tool for me next.

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 10 November 2010 - 07:15 AM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 RP_1170

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Posted 10 November 2010 - 07:32 PM

I still need help. Let me run this tdsskiller and I'll get back to you.

#9 gringo_pr

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Posted 10 November 2010 - 07:40 PM

:thumbup2:
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 RP_1170

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Posted 10 November 2010 - 07:54 PM

I've run the TDSSKiller scan. An infected filed was detected. The contents of the log file are as follows:

2010/11/10 19:35:50.0496 TDSS rootkit removing tool 2.4.7.0 Nov 8 2010 10:52:22
2010/11/10 19:35:50.0496 ================================================================================
2010/11/10 19:35:50.0496 SystemInfo:
2010/11/10 19:35:50.0496
2010/11/10 19:35:50.0496 OS Version: 5.1.2600 ServicePack: 3.0
2010/11/10 19:35:50.0496 Product type: Workstation
2010/11/10 19:35:50.0496 ComputerName: CPQ11808144252
2010/11/10 19:35:50.0496 UserName: Administrator
2010/11/10 19:35:50.0496 Windows directory: C:\WINDOWS
2010/11/10 19:35:50.0496 System windows directory: C:\WINDOWS
2010/11/10 19:35:50.0496 Processor architecture: Intel x86
2010/11/10 19:35:50.0496 Number of processors: 1
2010/11/10 19:35:50.0496 Page size: 0x1000
2010/11/10 19:35:50.0496 Boot type: Normal boot
2010/11/10 19:35:50.0496 ================================================================================
2010/11/10 19:35:51.0558 Initialize success
2010/11/10 19:36:06.0599 ================================================================================
2010/11/10 19:36:06.0599 Scan started
2010/11/10 19:36:06.0599 Mode: Manual;
2010/11/10 19:36:06.0599 ================================================================================
2010/11/10 19:36:19.0758 ACPI (8fd99680a539792a30e97944fdaecf17) C:\WINDOWS\system32\DRIVERS\ACPI.sys
2010/11/10 19:36:20.0880 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\DRIVERS\ACPIEC.sys
2010/11/10 19:36:22.0843 aec (8bed39e3c35d6a489438b8141717a557) C:\WINDOWS\system32\drivers\aec.sys
2010/11/10 19:36:23.0834 AFD (7e775010ef291da96ad17ca4b17137d7) C:\WINDOWS\System32\drivers\afd.sys
2010/11/10 19:36:25.0006 agp440 (08fd04aa961bdc77fb983f328334e3d7) C:\WINDOWS\system32\DRIVERS\agp440.sys
2010/11/10 19:36:28.0050 AliIde (1140ab9938809700b46bb88e46d72a96) C:\WINDOWS\system32\DRIVERS\aliide.sys
2010/11/10 19:36:29.0302 ALiIRDA (9bb1a06d975d87a7d3f55b9f49216962) C:\WINDOWS\system32\DRIVERS\aliirda.sys
2010/11/10 19:36:29.0993 allegro (bc129f409af5fcf46e978c1c144e31be) C:\WINDOWS\system32\drivers\es198x.sys
2010/11/10 19:36:31.0755 Arp1394 (b5b8a80875c1dededa8b02765642c32f) C:\WINDOWS\system32\DRIVERS\arp1394.sys
2010/11/10 19:36:35.0080 ASCTRM (d880831279ed91f9a4190a2db9539ea9) C:\WINDOWS\system32\drivers\ASCTRM.sys
2010/11/10 19:36:36.0152 AsyncMac (b153affac761e7f5fcfa822b9c4e97bc) C:\WINDOWS\system32\DRIVERS\asyncmac.sys
2010/11/10 19:36:36.0712 atapi (9f3a2f5aa6875c72bf062c712cfa2674) C:\WINDOWS\system32\DRIVERS\atapi.sys
2010/11/10 19:36:38.0165 ati2mtag (372efba2a8c34c2e9fc738100c249292) C:\WINDOWS\system32\DRIVERS\ati2mtag.sys
2010/11/10 19:36:39.0797 atimpab (8d70c26425fde49ddce5bb2cf25b8df2) C:\WINDOWS\system32\DRIVERS\atimpab.sys
2010/11/10 19:36:42.0010 Atmarpc (9916c1225104ba14794209cfa8012159) C:\WINDOWS\system32\DRIVERS\atmarpc.sys
2010/11/10 19:36:43.0983 audstub (d9f724aa26c010a217c97606b160ed68) C:\WINDOWS\system32\DRIVERS\audstub.sys
2010/11/10 19:36:44.0594 Beep (da1f27d85e0d1525f6621372e7b685e9) C:\WINDOWS\system32\drivers\Beep.sys
2010/11/10 19:36:45.0195 caboagp (a310edab3a5c49ca045431a21fc5bc22) C:\WINDOWS\system32\DRIVERS\atisgkaf.sys
2010/11/10 19:36:47.0278 CALIAUD (ecdde6089b366b7e6c8f3e7119c60040) C:\WINDOWS\system32\drivers\caliaud.sys
2010/11/10 19:36:48.0039 CALIHALA (fa2f5dbe2804803972052636693e80a1) C:\WINDOWS\system32\drivers\calihal.sys
2010/11/10 19:36:48.0800 cbidf2k (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\drivers\cbidf2k.sys
2010/11/10 19:36:51.0824 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys
2010/11/10 19:36:52.0946 Cdfs (c885b02847f5d2fd45a24e219ed93b32) C:\WINDOWS\system32\drivers\Cdfs.sys
2010/11/10 19:36:53.0967 Cdrom (1f4260cc5b42272d71f79e570a27a4fe) C:\WINDOWS\system32\DRIVERS\cdrom.sys
2010/11/10 19:36:56.0050 CmBatt (0f6c187d38d98f8df904589a5f94d411) C:\WINDOWS\system32\DRIVERS\CmBatt.sys
2010/11/10 19:36:57.0072 Compbatt (6e4c9f21f0fae8940661144f41b13203) C:\WINDOWS\system32\DRIVERS\compbatt.sys
2010/11/10 19:37:00.0136 Disk (044452051f3e02e7963599fc8f4f3e25) C:\WINDOWS\system32\DRIVERS\disk.sys
2010/11/10 19:37:01.0398 DKbFltr (21deb0dbf75ec8bef6544d7d5b779389) C:\WINDOWS\system32\Drivers\DKbFltr.SYS
2010/11/10 19:37:02.0770 dmboot (d992fe1274bde0f84ad826acae022a41) C:\WINDOWS\system32\drivers\dmboot.sys
2010/11/10 19:37:04.0933 dmio (7c824cf7bbde77d95c08005717a95f6f) C:\WINDOWS\system32\DRIVERS\dmio.sys
2010/11/10 19:37:06.0636 dmload (e9317282a63ca4d188c0df5e09c6ac5f) C:\WINDOWS\system32\drivers\dmload.sys
2010/11/10 19:37:07.0457 DMusic (8a208dfcf89792a484e76c40e5f50b45) C:\WINDOWS\system32\drivers\DMusic.sys
2010/11/10 19:37:08.0538 DP83815 (f590b709660401e69f9bace9860a397c) C:\WINDOWS\system32\DRIVERS\DP83815.SYS
2010/11/10 19:37:10.0211 drmkaud (8f5fcff8e8848afac920905fbd9d33c8) C:\WINDOWS\system32\drivers\drmkaud.sys
2010/11/10 19:37:11.0633 eamon (23a6e5a600d3743be536161e9c6f2043) C:\WINDOWS\system32\DRIVERS\eamon.sys
2010/11/10 19:37:12.0614 easdrv (0ed4fa004a79e44df4dbdc85f44fc1fd) C:\WINDOWS\system32\DRIVERS\easdrv.sys
2010/11/10 19:37:13.0576 epfwtdir (ccfb3bb29c08fcab134f237743bb0311) C:\WINDOWS\system32\DRIVERS\epfwtdir.sys
2010/11/10 19:37:14.0787 Fastfat (38d332a6d56af32635675f132548343e) C:\WINDOWS\system32\drivers\Fastfat.sys
2010/11/10 19:37:15.0498 Fdc (92cdd60b6730b9f50f6a1a0c1f8cdc81) C:\WINDOWS\system32\DRIVERS\fdc.sys
2010/11/10 19:37:16.0420 Fips (d45926117eb9fa946a6af572fbe1caa3) C:\WINDOWS\system32\drivers\Fips.sys
2010/11/10 19:37:17.0952 Flpydisk (9d27e7b80bfcdf1cdd9b555862d5e7f0) C:\WINDOWS\system32\DRIVERS\flpydisk.sys
2010/11/10 19:37:18.0893 FltMgr (b2cf4b0786f8212cb92ed2b50c6db6b0) C:\WINDOWS\system32\drivers\fltmgr.sys
2010/11/10 19:37:20.0716 Fs_Rec (3e1e2bd4f39b0e2b7dc4f4d2bcc2779a) C:\WINDOWS\system32\drivers\Fs_Rec.sys
2010/11/10 19:37:21.0948 Ftdisk (6ac26732762483366c3969c9e4d2259d) C:\WINDOWS\system32\DRIVERS\ftdisk.sys
2010/11/10 19:37:24.0041 Gpc (0a02c63c8b144bd8c86b103dee7c86a2) C:\WINDOWS\system32\DRIVERS\msgpc.sys
2010/11/10 19:37:25.0483 HidUsb (ccf82c5ec8a7326c3066de870c06daf1) C:\WINDOWS\system32\DRIVERS\hidusb.sys
2010/11/10 19:37:27.0225 HPCI (708f5d243ce450bc937dedabd39d3600) C:\WINDOWS\system32\DRIVERS\hpci.sys
2010/11/10 19:37:31.0772 HSFHWALI (479d9d93af53338db162a9ab23776a63) C:\WINDOWS\system32\DRIVERS\HSFHWALI.sys
2010/11/10 19:37:34.0586 HSF_DP (9b731969ba86d9a3ca55638264603e12) C:\WINDOWS\system32\DRIVERS\HSF_DP.sys
2010/11/10 19:37:38.0421 HTTP (f80a415ef82cd06ffaf0d971528ead38) C:\WINDOWS\system32\Drivers\HTTP.sys
2010/11/10 19:37:42.0707 i8042prt (4a0b06aa8943c1e332520f7440c0aa30) C:\WINDOWS\system32\DRIVERS\i8042prt.sys
2010/11/10 19:37:43.0779 Imapi (083a052659f5310dd8b6a6cb05edcf8e) C:\WINDOWS\system32\DRIVERS\imapi.sys
2010/11/10 19:37:45.0692 IntelIde (b5466a9250342a7aa0cd1fba13420678) C:\WINDOWS\System32\DRIVERS\intelide.sys
2010/11/10 19:37:47.0274 intelppm (8c953733d8f36eb2133f5bb58808b66b) C:\WINDOWS\system32\DRIVERS\intelppm.sys
2010/11/10 19:37:48.0556 ip6fw (3bb22519a194418d5fec05d800a19ad0) C:\WINDOWS\system32\drivers\ip6fw.sys
2010/11/10 19:37:49.0908 IpFilterDriver (731f22ba402ee4b62748adaf6363c182) C:\WINDOWS\system32\DRIVERS\ipfltdrv.sys
2010/11/10 19:37:50.0979 IpInIp (b87ab476dcf76e72010632b5550955f5) C:\WINDOWS\system32\DRIVERS\ipinip.sys
2010/11/10 19:37:52.0642 IpNat (cc748ea12c6effde940ee98098bf96bb) C:\WINDOWS\system32\DRIVERS\ipnat.sys
2010/11/10 19:37:54.0344 IPSec (23c74d75e36e7158768dd63d92789a91) C:\WINDOWS\system32\DRIVERS\ipsec.sys
2010/11/10 19:37:55.0486 irda (aca5e7b54409f9cb5eed97ed0c81120e) C:\WINDOWS\system32\DRIVERS\irda.sys
2010/11/10 19:37:56.0738 IRENUM (c93c9ff7b04d772627a3646d89f7bf89) C:\WINDOWS\system32\DRIVERS\irenum.sys
2010/11/10 19:37:58.0120 isapnp (05a299ec56e52649b1cf2fc52d20f2d7) C:\WINDOWS\system32\DRIVERS\isapnp.sys
2010/11/10 19:38:00.0092 Kbdclass (463c1ec80cd17420a542b7f36a36f128) C:\WINDOWS\system32\DRIVERS\kbdclass.sys
2010/11/10 19:38:01.0284 kmixer (692bcf44383d056aed41b045a323d378) C:\WINDOWS\system32\drivers\kmixer.sys
2010/11/10 19:38:04.0439 KSecDD (b467646c54cc746128904e1654c750c1) C:\WINDOWS\system32\drivers\KSecDD.sys
2010/11/10 19:38:08.0154 LEX_NIC_SERVICE (749ac09ecc5e4f9a9108661515da7e03) C:\WINDOWS\system32\DRIVERS\Express.sys
2010/11/10 19:38:09.0336 LSWPCv4 (2a2a115b9d0749397496a3b75882bb61) C:\WINDOWS\system32\DRIVERS\LSRTNDS.SYS
2010/11/10 19:38:11.0048 mdmxsdk (eeaea6514ba7c9d273b5e87c4e1aab30) C:\WINDOWS\system32\DRIVERS\mdmxsdk.sys
2010/11/10 19:38:13.0051 mnmdd (4ae068242760a1fb6e1a44bf4e16afa6) C:\WINDOWS\system32\drivers\mnmdd.sys
2010/11/10 19:38:14.0143 Modem (dfcbad3cec1c5f964962ae10e0bcc8e1) C:\WINDOWS\system32\drivers\Modem.sys
2010/11/10 19:38:16.0396 MODEMCSA (1992e0d143b09653ab0f9c5e04b0fd65) C:\WINDOWS\system32\drivers\MODEMCSA.sys
2010/11/10 19:38:17.0948 Mouclass (35c9e97194c8cfb8430125f8dbc34d04) C:\WINDOWS\system32\DRIVERS\mouclass.sys
2010/11/10 19:38:18.0809 mouhid (b1c303e17fb9d46e87a98e4ba6769685) C:\WINDOWS\system32\DRIVERS\mouhid.sys
2010/11/10 19:38:19.0911 MountMgr (a80b9a0bad1b73637dbcbba7df72d3fd) C:\WINDOWS\system32\drivers\MountMgr.sys
2010/11/10 19:38:23.0025 MRxDAV (11d42bb6206f33fbb3ba0288d3ef81bd) C:\WINDOWS\system32\DRIVERS\mrxdav.sys
2010/11/10 19:38:26.0831 MRxSmb (f3aefb11abc521122b67095044169e98) C:\WINDOWS\system32\DRIVERS\mrxsmb.sys
2010/11/10 19:38:29.0405 Msfs (c941ea2454ba8350021d774daf0f1027) C:\WINDOWS\system32\drivers\Msfs.sys
2010/11/10 19:38:30.0416 MSKSSRV (d1575e71568f4d9e14ca56b7b0453bf1) C:\WINDOWS\system32\drivers\MSKSSRV.sys
2010/11/10 19:38:47.0901 MSPCLOCK (325bb26842fc7ccc1fcce2c457317f3e) C:\WINDOWS\system32\drivers\MSPCLOCK.sys
2010/11/10 19:38:49.0333 MSPQM (bad59648ba099da4a17680b39730cb3d) C:\WINDOWS\system32\drivers\MSPQM.sys
2010/11/10 19:38:49.0964 mssmbios (af5f4f3f14a8ea2c26de30f7a1e17136) C:\WINDOWS\system32\DRIVERS\mssmbios.sys
2010/11/10 19:38:50.0194 Mup (2f625d11385b1a94360bfc70aaefdee1) C:\WINDOWS\system32\drivers\Mup.sys
2010/11/10 19:38:50.0415 NDIS (1df7f42665c94b825322fae71721130d) C:\WINDOWS\system32\drivers\NDIS.sys
2010/11/10 19:38:50.0765 NdisTapi (1ab3d00c991ab086e69db84b6c0ed78f) C:\WINDOWS\system32\DRIVERS\ndistapi.sys
2010/11/10 19:38:51.0206 Ndisuio (f927a4434c5028758a842943ef1a3849) C:\WINDOWS\system32\DRIVERS\ndisuio.sys
2010/11/10 19:38:51.0576 NdisWan (edc1531a49c80614b2cfda43ca8659ab) C:\WINDOWS\system32\DRIVERS\ndiswan.sys
2010/11/10 19:38:51.0697 NDProxy (6215023940cfd3702b46abc304e1d45a) C:\WINDOWS\system32\drivers\NDProxy.sys
2010/11/10 19:38:52.0307 NetBIOS (5d81cf9a2f1a3a756b66cf684911cdf0) C:\WINDOWS\system32\DRIVERS\netbios.sys
2010/11/10 19:38:52.0668 NetBT (74b2b2f5bea5e9a3dc021d685551bd3d) C:\WINDOWS\system32\DRIVERS\netbt.sys
2010/11/10 19:38:52.0968 NIC1394 (e9e47cfb2d461fa0fc75b7a74c6383ea) C:\WINDOWS\system32\DRIVERS\nic1394.sys
2010/11/10 19:38:53.0079 Npfs (3182d64ae053d6fb034f44b6def8034a) C:\WINDOWS\system32\drivers\Npfs.sys
2010/11/10 19:38:54.0190 Ntfs (78a08dd6a8d65e697c18e1db01c5cdca) C:\WINDOWS\system32\drivers\Ntfs.sys
2010/11/10 19:38:55.0802 Null (73c1e1f395918bc2c6dd67af7591a3ad) C:\WINDOWS\system32\drivers\Null.sys
2010/11/10 19:38:57.0124 NwlnkFlt (b305f3fad35083837ef46a0bbce2fc57) C:\WINDOWS\system32\DRIVERS\nwlnkflt.sys
2010/11/10 19:38:58.0066 NwlnkFwd (c99b3415198d1aab7227f2c88fd664b9) C:\WINDOWS\system32\DRIVERS\nwlnkfwd.sys
2010/11/10 19:38:58.0997 ohci1394 (ca33832df41afb202ee7aeb05145922f) C:\WINDOWS\system32\DRIVERS\ohci1394.sys
2010/11/10 19:38:59.0568 P3 (c90018bafdc7098619a4a95b046b30f3) C:\WINDOWS\system32\DRIVERS\p3.sys
2010/11/10 19:39:01.0070 Parport (5575faf8f97ce5e713d108c2a58d7c7c) C:\WINDOWS\system32\DRIVERS\parport.sys
2010/11/10 19:39:01.0811 PartMgr (beb3ba25197665d82ec7065b724171c6) C:\WINDOWS\system32\drivers\PartMgr.sys
2010/11/10 19:39:08.0471 ParVdm (70e98b3fd8e963a6a46a2e6247e0bea1) C:\WINDOWS\system32\drivers\ParVdm.sys
2010/11/10 19:39:09.0182 PCANDIS5 (d0084a9ade989fe703e4f22171f4e4dc) C:\WINDOWS\System32\PCANDIS5.SYS
2010/11/10 19:39:10.0193 PCI (a219903ccf74233761d92bef471a07b1) C:\WINDOWS\system32\DRIVERS\pci.sys
2010/11/10 19:39:12.0136 PCIIde (ccf5f451bb1a5a2a522a76e670000ff0) C:\WINDOWS\System32\DRIVERS\pciide.sys
2010/11/10 19:39:13.0137 Pcmcia (9e89ef60e9ee05e3f2eef2da7397f1c1) C:\WINDOWS\system32\DRIVERS\pcmcia.sys
2010/11/10 19:39:16.0673 PptpMiniport (efeec01b1d3cf84f16ddd24d9d9d8f99) C:\WINDOWS\system32\DRIVERS\raspptp.sys
2010/11/10 19:39:17.0033 Processor (a32bebaf723557681bfc6bd93e98bd26) C:\WINDOWS\system32\DRIVERS\processr.sys
2010/11/10 19:39:17.0624 PSched (09298ec810b07e5d582cb3a3f9255424) C:\WINDOWS\system32\DRIVERS\psched.sys
2010/11/10 19:39:18.0175 Ptilink (80d317bd1c3dbc5d4fe7b1678c60cadd) C:\WINDOWS\system32\DRIVERS\ptilink.sys
2010/11/10 19:39:22.0100 RasAcd (fe0d99d6f31e4fad8159f690d68ded9c) C:\WINDOWS\system32\DRIVERS\rasacd.sys
2010/11/10 19:39:22.0651 Rasirda (0207d26ddf796a193ccd9f83047bb5fc) C:\WINDOWS\system32\DRIVERS\rasirda.sys
2010/11/10 19:39:23.0102 Rasl2tp (11b4a627bc9614b885c4969bfa5ff8a6) C:\WINDOWS\system32\DRIVERS\rasl2tp.sys
2010/11/10 19:39:23.0643 RasPppoe (5bc962f2654137c9909c3d4603587dee) C:\WINDOWS\system32\DRIVERS\raspppoe.sys
2010/11/10 19:39:24.0143 Raspti (fdbb1d60066fcfbb7452fd8f9829b242) C:\WINDOWS\system32\DRIVERS\raspti.sys
2010/11/10 19:39:25.0025 Rdbss (7ad224ad1a1437fe28d89cf22b17780a) C:\WINDOWS\system32\DRIVERS\rdbss.sys
2010/11/10 19:39:25.0565 RDPCDD (4912d5b403614ce99c28420f75353332) C:\WINDOWS\system32\DRIVERS\RDPCDD.sys
2010/11/10 19:39:26.0196 rdpdr (15cabd0f7c00c47c70124907916af3f1) C:\WINDOWS\system32\DRIVERS\rdpdr.sys
2010/11/10 19:39:26.0777 RDPWD (6728e45b66f93c08f11de2e316fc70dd) C:\WINDOWS\system32\drivers\RDPWD.sys
2010/11/10 19:39:27.0168 redbook (f828dd7e1419b6653894a8f97a0094c5) C:\WINDOWS\system32\DRIVERS\redbook.sys
2010/11/10 19:39:27.0628 Secdrv (90a3935d05b494a5a39d37e71f09a677) C:\WINDOWS\system32\DRIVERS\secdrv.sys
2010/11/10 19:39:28.0029 serenum (0f29512ccd6bead730039fb4bd2c85ce) C:\WINDOWS\system32\DRIVERS\serenum.sys
2010/11/10 19:39:29.0401 Serial (cca207a8896d4c6a0c9ce29a4ae411a7) C:\WINDOWS\system32\DRIVERS\serial.sys
2010/11/10 19:39:29.0851 Sfloppy (8e6b8c671615d126fdc553d1e2de5562) C:\WINDOWS\system32\DRIVERS\sfloppy.sys
2010/11/10 19:39:30.0262 splitter (ab8b92451ecb048a4d1de7c3ffcb4a9f) C:\WINDOWS\system32\drivers\splitter.sys
2010/11/10 19:39:30.0502 sr (76bb022c2fb6902fd5bdd4f78fc13a5d) C:\WINDOWS\system32\DRIVERS\sr.sys
2010/11/10 19:39:30.0733 Srv (0f6aefad3641a657e18081f52d0c15af) C:\WINDOWS\system32\DRIVERS\srv.sys
2010/11/10 19:39:30.0963 StreamDispatcher (d69904a55aaace06b244e33824da89b7) C:\WINDOWS\system32\DRIVERS\strmdisp.sys
2010/11/10 19:39:31.0233 swenum (3941d127aef12e93addf6fe6ee027e0f) C:\WINDOWS\system32\DRIVERS\swenum.sys
2010/11/10 19:39:31.0504 swmidi (8ce882bcc6cf8a62f2b2323d95cb3d01) C:\WINDOWS\system32\drivers\swmidi.sys
2010/11/10 19:39:32.0595 SynTP (1dbc86da355b5db35174f862c110fd09) C:\WINDOWS\system32\DRIVERS\SynTP.sys
2010/11/10 19:39:33.0026 sysaudio (8b83f3ed0f1688b4958f77cd6d2bf290) C:\WINDOWS\system32\drivers\sysaudio.sys
2010/11/10 19:39:33.0266 Tcpip (9aefa14bd6b182d61e3119fa5f436d3d) C:\WINDOWS\system32\DRIVERS\tcpip.sys
2010/11/10 19:39:33.0577 TDPIPE (6471a66807f5e104e4885f5b67349397) C:\WINDOWS\system32\drivers\TDPIPE.sys
2010/11/10 19:39:33.0697 TDTCP (c56b6d0402371cf3700eb322ef3aaf61) C:\WINDOWS\system32\drivers\TDTCP.sys
2010/11/10 19:39:33.0997 TermDD (88155247177638048422893737429d9e) C:\WINDOWS\system32\DRIVERS\termdd.sys
2010/11/10 19:39:34.0328 tffsport (d9d5e4ca72270e9f3eca97da0983ab87) C:\WINDOWS\system32\DRIVERS\tffsport.sys
2010/11/10 19:39:34.0799 Udfs (5787b80c2e3c5e2f56c2a233d91fa2c9) C:\WINDOWS\system32\drivers\Udfs.sys
2010/11/10 19:39:35.0209 Update (402ddc88356b1bac0ee3dd1580c76a31) C:\WINDOWS\system32\DRIVERS\update.sys
2010/11/10 19:39:35.0560 usbehci (65dcf09d0e37d4c6b11b5b0b76d470a7) C:\WINDOWS\system32\DRIVERS\usbehci.sys
2010/11/10 19:39:35.0710 usbhub (1ab3cdde553b6e064d2e754efe20285c) C:\WINDOWS\system32\DRIVERS\usbhub.sys
2010/11/10 19:39:36.0030 USBSTOR (a32426d9b14a089eaa1d922e0c5801a9) C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS
2010/11/10 19:39:36.0271 usbuhci (26496f9dee2d787fc3e61ad54821ffe6) C:\WINDOWS\system32\DRIVERS\usbuhci.sys
2010/11/10 19:39:36.0341 VgaSave (0d3a8fafceacd8b7625cd549757a7df1) C:\WINDOWS\System32\drivers\vga.sys
2010/11/10 19:39:36.0571 ViaIde (3b3efcda263b8ac14fdf9cbdd0791b2e) C:\WINDOWS\System32\DRIVERS\viaide.sys
2010/11/10 19:39:36.0771 VolSnap (4c8fcb5cc53aab716d810740fe59d025) C:\WINDOWS\system32\drivers\VolSnap.sys
2010/11/10 19:39:37.0042 Wanarp (e20b95baedb550f32dd489265c1da1f6) C:\WINDOWS\system32\DRIVERS\wanarp.sys
2010/11/10 19:39:37.0262 wanatw (0a716c08cb13c3a8f4f51e882dbf7416) C:\WINDOWS\system32\DRIVERS\wanatw4.sys
2010/11/10 19:39:37.0723 wdmaud (6768acf64b18196494413695f0c3a00f) C:\WINDOWS\system32\drivers\wdmaud.sys
2010/11/10 19:39:38.0404 winachsf (3a2c273922037971f9e7a0ab549b8b0e) C:\WINDOWS\system32\DRIVERS\HSF_CNXT.sys
2010/11/10 19:39:38.0544 \HardDisk0 - detected Rootkit.Win32.TDSS.tdl4 (0)
2010/11/10 19:39:38.0544 ================================================================================
2010/11/10 19:39:38.0544 Scan finished
2010/11/10 19:39:38.0544 ================================================================================
2010/11/10 19:39:38.0554 Detected object count: 1
2010/11/10 19:41:20.0851 \HardDisk0 - will be cured after reboot
2010/11/10 19:41:20.0851 Rootkit.Win32.TDSS.tdl4(\HardDisk0) - User select action: Cure
2010/11/10 19:41:44.0125 Deinitialize success

#11 gringo_pr

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Posted 10 November 2010 - 09:29 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#12 RP_1170

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Posted 10 November 2010 - 10:01 PM

Regarding disabling the anti-virus / anti-malware software on this computer, I just want to be clear here. The computer has the following installed:

1. ESET NOD32 Antivirus Version 3.0.642.0 (expired trial version)
2. Malwarebytes Anti-Malware / Rootkit Software Version 1.41 (free, non-registered version)

The instructions you linked here do contain information about how to remove ESET NOD32 and Malwarebytes Anti-Malware; but the instructions don't seem to apply to the software on the computer. This may be because the computer does not have ESET NOD32 version 4 or the registered version of Malwarebytes Anti-Malware installed.

Given these facts, is it still necessary to disable this anti-virus / anti-malware software? If so, can you tell me how?

Thanks.

#13 gringo_pr

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Posted 10 November 2010 - 10:08 PM

Hello

1. ESET NOD32 Antivirus Version 3.0.642.0 (expired trial version)
If it is expired it is doing you no good and needs to be uninstalled - I will give you a list of free antivirus to choose one to install - install it after you run combofix


2. Malwarebytes Anti-Malware / Rootkit Software Version 1.41 (free, non-registered version) if it is the free version it is not active and you don't need to do anything

free antivirus -

1) Antivir PersonalEdition Classic - Free anti-virus software for Windows. Detects and removes more than 50,000 viruses. Free support.
2) Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
3) avast! 4 Home Edition - Anti-virus program for Windows. The home edition is freeware for noncommercial users.


Gringo
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#14 RP_1170

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Posted 10 November 2010 - 10:30 PM

Understood. I'll install one of the three free antivirus programs you've suggested (once this is all over with).

Meanwhile, I'll uninstall the ESET NOD32 and get back to you. Thanks.

Edited by RP_1170, 10 November 2010 - 10:30 PM.


#15 gringo_pr

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Posted 10 November 2010 - 10:54 PM

:thumbup2:
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