Posted 27 October 2010 - 11:04 AM
I am having trouble with a clean reinstall of my Dell Vosotro 1400 Windows Vista SP1 32 bit.
To begin, there were many problems with the computer, and frequent messages indicating corrupt system files. Diagnostics showed no sign of hardware issues. So I did a clean installation from the Dell Reinstallation Disk (reinstall to factory settings). Things went well until, after installing many updates, I began to have problems with some of the ‘important’ updates. The two that will not install are:
I followed a number of troubleshooting steps, as recommended by Windows, as follows.
First, I downloaded a special tool (hotfix: Windows6.0-KkB947821-v10-x86) which it said might clear things up (did not).
Upon this failure, I then (as directed) ran setup.exe from the reinstallation disk to do a vista upgrade. This downloaded files, then stopped, saying I need to have SP 1 to do the upgrade. (The Reinstallation disk says SP 1, but the Basic Information Screen does not list SP1.)
I then decided to go to Dell support to look for driver updates. There were a number, but only one seemed relevant to the problem at hand, as it provided a system update (and was also rated as ‘recommended’), so I downloaded it - System Utilities:Dell Notebook System Software Utility) and installed it. Still no luck installing updates.
Another troubleshooting message said to do a disk error check (did full error checking but no errors whatsoever). Tried the updates again – still no luck. If this failed, Windows recommended a “Fix It” solution (50202), with two modes – regular and aggressive. I tried both – nd failed with each try.
As a last resort I went to the Dell System Diagnostics (available at the bios level screen) and ran this program; no problems were identified.
I am stuck, stuck, stuck. Any great ideas out there? What am I missing?