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My browsers won't connect to websites


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#1 MP201

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Posted 27 October 2010 - 09:28 AM

I use Windows XP: Home Edition SP3. Recently, my browsers (Google Chrome and Internet Explorer) have failed to connect to any websites, although my internet is connected, and Skype works. I've tried Google Chrome and internet Explorer, but both give me the screen which says "This webpage is not available. The webpage at _________ might be temporarily down or it may have moved permanently to a new web address." When I click "More information on this error", on Google Chrome, it says "Error 102 (net: ERR_CONNECTION_REFUSED): Unknown error". I had an extension for Chrome which told me if I had emails in my GMail account, and when I clicked on it, it took me to GMail, even AFTER every other website stopped working. I used a thumbdrive to get the Chrome installer onto the laptop with this issue, uninstalled Chrome, and re-installed it. This accomplished nothing. I can use the Command prompt to ping websites, and it works. This is the only computer on my home network with this problem.

I was recently infected by "Backdoor:Win32/Cycbot.B". I followed another guide here which involved first running a program called "Dr. Web" in safe mode, then another program called "Malwarebytes Anti-Malware" in normal mode. I followed the guide to the letter, and both pieces of software found many trojans and malware, etc., but the browsers still didn't work. I scanned once again with Dr. Web, and it found nothing. I used the previously mentioned thumbdrive to get software called "SuperAntiSpyware" onto the computer, installed it, and ran the full scan. I found yet more Trojands, Adware, Spyware, etc., and removed them all. The browsers still didn't work, so I ran it again, and it found nothing but a little bit of adware.

I'd prefer not to do a system restore, if I can help it, as I have not ever manually created a restore point, and I've heard from a friend that alot of software stopped working after he did a system restore.

EDIT: I have discovered that the websites that won't connect are only those starting with "www". For example: "www.google.com" and "www.gmail.com" don't work, however, "mail.google.com" does.

Edited by MP201, 27 October 2010 - 02:38 PM.


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#2 boopme

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Posted 27 October 2010 - 02:59 PM

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.
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#3 MP201

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Posted 27 October 2010 - 04:38 PM

AWESOME! It works! (I can't believe it was that easy! *facepalm*)
Thank you so much for your help.

#4 boopme

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Posted 27 October 2010 - 06:41 PM

Great !! As you see this thing is tricky. I'd like to do ob=ne last online scan.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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