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multiple computers on home network one cannot connect


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#1 benjy_0601

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Posted 27 October 2010 - 09:14 AM

i have a time warner modem with a linksys router attached to it. associated with this network are 2 computers, one running vista and the other ubuntu with a vista partition. . both have wireless connections. the ubuntu machine connects to the internet through a firefox browser with no problems. the vista partition on the ubuntu machine also works. the vista machine which is at vista update KB2388210 cannot get out to the internet through either a firefox or internet explorer browser.

However, i can successfully ping internet locations using absolute addresses and i've gotten a yahoo response through a host tx (with the help of a friend). it appears that the internet is accessible on the vista machine and some unknown function stops normal (eg browser initiated) usage. i've done and tried several things like uninstalling Norten, unplugging routers, modems, etc without success. i've scanned Firefox and the I/E with AVG and anti-malware and did not find any problems.

do you have any suggestions on how to debug and solve this problem ?

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#2 cryptodan

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Posted 27 October 2010 - 09:28 AM

Try this:

Power off the modem

Power off the router

Plug computer directly into Modem power up Modem

Power Up Vista Machine

See if Vista Machine can connect.

#3 benjy_0601

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Posted 27 October 2010 - 02:40 PM

hello and thanks for the response. i tried your suggestions and my attempt to bring up firefox failed with a 'firefox can't connect to the server for yahoo.com' (paraphrased) message which is the same as i've consistently seen. i 'repaired' the connection but it did not change the connect result and i reset the adapter without any good results.

yesterday i successfully pinged a absolute address and got a yahoo response via a host cmd supplied by a friend (i don't recall what the name of the command was).

#4 cryptodan

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Posted 27 October 2010 - 02:44 PM

was the command:

nslookup

So now that we eliminated the router can you do the following:

Go to start then run type in cmd hit enter. In the big black box type in the following:

ipconfig /all >> c:\ipconfig.txt

Navigate to C via My Computer

Open up ipconfig.txt

Copy and paste the text here in your next reply.

#5 benjy_0601

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Posted 27 October 2010 - 09:27 PM

i appreciate your interest in this problem. here is the data you asked for:

Windows IP Configuration

Host Name . . . . . . . . . . . . : barbara-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hvc.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hvc.rr.com
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1C-BF-59-D8-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, October 27, 2010 4:46:16 PM
Lease Expires . . . . . . . . . . : Thursday, October 28, 2010 4:46:15 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hvc.rr.com
Description . . . . . . . . . . . : Generic Marvell Yukon Chipset based Ethernet Controller #2
Physical Address. . . . . . . . . : 00-1A-80-25-BD-09
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.hvc.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:3cbb:771:3f57:fe96(Preferred)
Link-local IPv6 Address . . . . . : fe80::3cbb:771:3f57:fe96%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

#6 cryptodan

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Posted 28 October 2010 - 03:27 AM

Can you try connecting over a wired connection?

#7 benjy_0601

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Posted 28 October 2010 - 08:11 AM

i have the same problem with a wired connection.

other misc: the wireless card on the troubled machine was upgraded to its current level.

#8 benjy_0601

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Posted 01 November 2010 - 10:03 PM

Norton was the cause of this problem and it has been deleted (took 2 tries).




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