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Thinkpoint


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#1 2xline

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Posted 27 October 2010 - 07:58 AM

I had the Think-point virus on a laptop, it is running XP Windows. I followed the tutorial on removing virus. Anti-virus program, updated and then ran scan, found 10 problems and I had it remove them.
Now Internet Explorer is not working, I show to be connect to my network but no internet. Can I do a system restore back before virus attack?


Thanks

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#2 hamluis

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Posted 27 October 2010 - 09:00 AM

http://www.bleepingcomputer.com/virus-removal/remove-thinkpoint

Is the above the tutorial you are referring to?

Louis

#3 2xline

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Posted 27 October 2010 - 10:47 AM

Yes, I found the tutorial on Bleeping Computer, I downloaded Malwarebytes and it updated so I had internet connection then. After viruses were removed I could not connect to internet. Internet Explorer just flashes when I click on it. Shows I am connecting wireless to my network. I checked local area network settings from control panel; automatically detect setting is checked.

#4 boopme

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Posted 27 October 2010 - 11:39 AM

Hello,I am moving this from XP to the Am I Infected forum.
For the connection try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Please post the MBAM log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 2xline

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Posted 27 October 2010 - 07:31 PM

One thing I did not mention, I removed Malwarebytes from laptop. A mistake I now know. I was reading posts on other forums about Internet Explorer not working several said that I should have only 1 antivirus program on PC. Thinking Malwarebytes was an antivirus program I removed it; I had McAfee already on laptop. I failed to save MBAM log before I did so.
System is XP Pro, SP 3, Dell Latitude D530, and laptop.
I doubled checked internet connection; Lan settings are set to automatically detect.
Also I ran the netsh winsock reset command.
No joy.

Oddest thing, I had not done a system restore yet and I got McAfee to update and install updates.
So if McAfee can connect what happen to IE? IE would just blink when I clicked icon.
I went on and did system restore back to first day of this month. Computer restarted and I accepted restored settings. Only problem I encounter was McAfee shows I am not fully protected. I would click turn real time scanning on and it would go right back off. Downloaded McAfee Virtual Technician, problem seems to be out of date engine; downloaded update. McAfee seems to be working now; running full scan to see what happens. Later I am going to reinstalled Malwarebytes and scan.



Be good,
Thanks

#6 boopme

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Posted 27 October 2010 - 07:52 PM

Yes a System Restore brungs you back in time .. Any security tools,,Windows updates and applictions that you had updated need it again.

As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here: How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

Please do rerun MABM and post a new log.

Also do an Online scan.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 2xline

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Posted 28 October 2010 - 09:43 PM

I did system restore; updated and scanned with McAfee only cookies found
next downloaded MBAM but could not update error 12002
Ran scan with older database.

scan witMalwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/27/2010 9:43:08 PM
mbam-log-2010-10-27 (21-43-08).txt

Scan type: Quick scan
Objects scanned: 129823
Time elapsed: 11 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by 2xline, 29 October 2010 - 10:46 AM.


#8 2xline

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Posted 28 October 2010 - 09:52 PM

Today I downloaded MBAM from Cnet, it slowly updated
Full scanMalwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4980

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/28/2010 8:25:04 PM
mbam-log-2010-10-28 (20-25-04).txt

Scan type: Full scan (C:\|)
Objects scanned: 203550
Time elapsed: 1 hour(s), 56 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Internet Explorer\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\OLD27.tmp (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\LastGood\system32\mstsc.exe (Trojan.Agent) -> Quarantined and deleted successfully.

I got internet back after system restore, acts real strange. Would not pull up Bleepingcomputer, stops working and
then start back. Some of problem could be cable service.

#9 2xline

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Posted 28 October 2010 - 09:59 PM

Sorry for quick posts, I do not know when internet will go away.
Before I said removed MBAM without saving log, well that was not true.
I uninstalled but it must have stayed on system. Logs from this past weekend are still there.
I can post if needed.

Also, McAfee started saying can not update no internet connection late last night.

Thanks

Edited by 2xline, 29 October 2010 - 09:18 AM.


#10 matgervtech

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Posted 28 October 2010 - 10:38 PM

Norton Power Eraser was able to detect and remove Hotfix.exe and after it was removed both IE and Chrome were still working

#11 boopme

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Posted 29 October 2010 - 11:37 AM

Norton Power Eraser
Because the Norton Power Eraser uses aggressive methods to detect these threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully, and only after you have exhausted other options.

Hello, while it may work.. Tools like this and Combofix as the Norton warning states are last resorts and should be run with supervision and backups. Though we do appreciate the idea.

First try this
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


..Click on Start > Run and type shell:Local AppData to open the Application Data folder.
Or go to C:\Documents and Settings\UserProfile\Application Data.

See if these exist and rename.

-if you find ‘hotfix’ rename it to hotfix1,

-if you find ‘tmp’ rename it to ‘tmp1′.

-if you find ‘thinkpoint’ rename it to ‘thinkpoint1′

It is normal if some files listed above does not exist.

Next, reboot your computer. Now you should now be able to connect to internet .


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 2xline

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Posted 30 October 2010 - 07:21 PM

Ran shell command did not see any files named.
Updated MBAM twice and ran quick scan in normal mode twice o items found. I got ATF downloaded to desktop folder. But Super antispyware was taking forever, an 8meg file showed over an hour; I think 2 kb down load speed.
MacAfee will not update, says I am not connected to internet. Internet explorer showing a not responsive error wants to send report.
I do not think it is all laptop; cable modem has been losing connection off and on. I renewed IP and it at least connected now. I connected faster trying to download again.
On ATF and Super, click on them and install, Super first and then ATF but do not run?
Presently I am running MBAM full scan while waiting on Super to download.

Will there be a conflict of having Super and McAfee on system?

MBAM finished full scan O items found.

Also, I mentioned that I have MBAM log from last weekend, hotfix.exe (Rogue.FakeMSE) was quarantined and deleted then. But could it have resurfaced when I did system restore?

I fear Super download has gone south, it has been at 6.55 MB for some time 71%, slide bar has quit moving

Restarted laptop and opened Internet Explorer, while homepage was opening a second page opened, Registry Virus Scanner. Web address was trkit.s3.amazonaws.com regcurelindex3html.

Closed that and tried to open Super to try download again. Message came up could not open page. Closed and opened IE,got to Super download and it picked at the 71% and downloaded.

I think there was 200 MB removed with ATF. Why the limited scan with super, just 3 items?

Edited by 2xline, 30 October 2010 - 10:36 PM.


#13 boopme

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Posted 30 October 2010 - 07:53 PM

Ok, let's see about Mcafee after the next two.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 2xline

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Posted 31 October 2010 - 07:40 AM

This morning I could not update McAfee, reads checking for updating then starts to download and stops. “Error, no internet connection, if continues contact tech support.”
I opened IE to access web, while home page was opening a second page popped up it was registry scanner; clicked off that page. I posted log from Super and went to McAfee web site, ran Virtual Technician that found 2 problems (registry and out of date database) fixed and ran again. Found one of the same problems, old database but it could not fix the problem. I tried to chat but never finish information page, it disappeared. I tried to reconnect, but page stopped loading. Then I noticed that the cable modem was down again. Back up for now but I can not count on.
What about running Superantispyware with more scan items selected?
I think i figured out web site's name!

Finally got chat link with MacAfee, since I had had a virus, they would need to turn me over to virus removal team for a fee that is.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/31/2010 at 00:56 AM

Application Version : 4.45.1000

Core Rules Database Version : 5767
Trace Rules Database Version: 3598

Scan type : Complete Scan
Total Scan Time : 02:27:54

Memory items scanned : 292
Memory threats detected : 0
Registry items scanned : 6138
Registry threats detected : 2
File items scanned : 72675
File threats detected : 37

Malware.Trace
HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL
HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL

Adware.Tracking Cookie
a.ads2.msads.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
ads2.msads.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
b.ads2.msads.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
cdn.eyewonder.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
cdn4.specificclick.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
core.insightexpressai.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
crackle.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
interclick.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
m1.2mdn.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
media.ign.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
media.mtvnservices.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
media.resulthost.org [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
media.scanscout.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
media.tattomedia.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
media1.break.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
mediaforgews.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
msntest.serving-sys.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
naiadsystems.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
objects.tremormedia.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
s0.2mdn.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
secure-us.imrworldwide.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
serving-sys.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
spe.atdmt.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
static.2mdn.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
udn.specificclick.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
video.redorbit.com [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
vitamine.networldmedia.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
yieldmanager.edgesuite.net [ C:\Documents and Settings\ERS Shop\Application Data\Macromedia\Flash Player\#SharedObjects\WAHDANGE ]
cdn.eyewonder.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\VX3EMLYT ]
media.mtvnservices.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\VX3EMLYT ]
media.scanscout.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\VX3EMLYT ]
media1.break.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\VX3EMLYT ]
objects.tremormedia.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\VX3EMLYT ]
s0.2mdn.net [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\VX3EMLYT ]
secure-us.imrworldwide.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\VX3EMLYT ]

Trojan.Agent/Gen-FakeAlert[HF]
C:\DOCUMENTS AND SETTINGS\ERS SHOP\LOCAL SETTINGS\TEMP\OWNFLRT.EXE

Trojan.Agent/Gen-Fuffan
C:\PROGRAM FILES\WINDOWS NT\SHELL.EXE

Edited by 2xline, 31 October 2010 - 11:41 AM.


#15 boopme

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Posted 31 October 2010 - 10:50 PM

Can you run the ESET scan now??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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