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2 replies to this topic

#1 andreanjos


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Posted 26 October 2010 - 08:18 PM

Hello everyone,

Well I'm new here and I'm having some issues with my laptop. I'll describe my problems but I don't know if they are related so if I'm confusing you guys just tell me and I'll try to isolate the symptons =)

By the way, I'm not American so sorry for my English mistakes.

My machine is an old Toshiba Laptop with Windows XP, Media Center Edition, Version 2002, Service Pack 3.
Intel CPU T2050 @ 1.60 GHz
1GB de Ram

I also have a McAfee VirusScan Enterprise 8.7.0i provided by my university. I don't know if you need this, but the DAT version is 6148.0000 and the engine analysis version is 5400.1158.

I use a IObit Security 360 v1.50 and the CCleaner v2.36.1233 to clean my system and to erase registry entries after uninstall a program.

I've Google Chrome 7.0.517.41, IE 7.0.5730.13 and Firefox 3.6.11

Most of the time I use Chrome. I only use IE to acces my university database via the Client VPN Cisco AnyConnect version 2.3.2016

I only use Firefox when I need to open some MS Office documents cause the Chrome doesn't open these files directly in the browser window.

My problems started some weeks ago when my Chrome started to open by itself showing the address :

From time to time I also started to have some MSN messenger windows opening automatically with a link for some sex site I suppose.

Today I decided to uninstall some softwares (Google Desktop, EndNote and Open Workbench) because I don't have a powerfull machine and it was very slow.

After restart the computer I received a message :

Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.

I didn't copy all the message but I remember that the szModVer was unknown.
After that my wireless connection stop to connect automatically and I had to retype my network password.

Also, the VPN Client from my university didn't connect.

I checked with the McAfee and it founded SUSP_IRP_MJ_CREATE trojan. The folder location was unknown and it gave me the name TDSS.c!mem. At the end the McAfee said that the malware had been removed.

I isolate my Laptop from my home network and re-installed the VPN Client from the university. I don't know why but it is working properly now and the error message from Windows (Generic Host...) disappeared. As I said, I don't know if these issues are related or just an unhappy coincidence but I hope you can help me to get rid of the SUSP_IRP_MJ_CREATE and the opening pages from www.learningbasement.com

That's all (I guess)

Thank you very much for your help


Edited by Orange Blossom, 27 October 2010 - 07:21 PM.

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#2 andreanjos

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Posted 26 October 2010 - 10:38 PM

Hi there,

I posted my problem in the "Virus, Trojan, Spyware, and Malware Removal Logs".

Please close this topic here.

Thanks and sorry for the inconvenience


#3 Orange Blossom

Orange Blossom

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  • Local time:09:13 PM

Posted 27 October 2010 - 07:22 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic356679.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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