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laptop cant start any programs or acceses the internet but on safe mode


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20 replies to this topic

#1 Marco A. Mendez

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Posted 26 October 2010 - 07:27 PM

hello this is for my laptop i cant access any programs but i can on safe mode i dont know what is wrong with this thing can you help

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#2 computerxpds

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Posted 26 October 2010 - 07:51 PM

Could you please describe your situation a little more in detail. Tell us what is happening specifically when you try to open a program. Also Please tell us if you have an anti virus program installed and when the last time you ran a scan with it. :thumbsup: Also what operating system are you running?

Edited by computerxpds, 26 October 2010 - 07:52 PM.

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#3 Marco A. Mendez

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Posted 26 October 2010 - 08:12 PM

ok sure this is the problem i stoped using is like two years ago becouse of the problem then i came accrose your site soo i figuerd i would try and see if you could help what happens when i turn on the computer and goes to the sighn in sceen it frezes if i can get signed in the desk top icons dont show up if i cklick on any program like internet expoere nothing happends and the same for any thing else i dont i do have an ati virius but i can run it even on safe mode i know its going to be a lot of work to get this thing up and running if its possible i would appriciate your help

#4 hamluis

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Posted 26 October 2010 - 08:53 PM

Do programs run normally in safe mode?

What version of Windows is installed?

System manufacturer and model?

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#5 Marco A. Mendez

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Posted 26 October 2010 - 08:58 PM

widows xp home edition gateway and no but am able to get on the internet with windows expoere

#6 NpaMA

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Posted 27 October 2010 - 10:26 AM

Try booting into safe mode, accessing the internet(or use a USB flash drive) and download http://www.malwarebytes.org/ run a full scan and see what happens from there.

#7 Marco A. Mendez

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Posted 01 November 2010 - 06:36 PM

ok i ran malwere and found over 1000 cleand itup and now it wont start it dispalays a black screen and it sayis no boot file recived pxemof: exiting intel PXE ROM operating system not found what can i do?

#8 Blade

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Posted 01 November 2010 - 07:52 PM

Hello Marco A. Mendez.

I have notified the group of MRT members who specialize in dealing with unbootable situations. Please sit tight until one of them responds.

It may take a day or two, but you will receive a response. In the mean time, please refrain from making any changes to the system or trying to fix the issue yourself.

~Blade

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#9 Elise

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Posted 02 November 2010 - 04:25 AM

Hi, do you have a windows XP CD at hand?

regards, Elise


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#10 Marco A. Mendez

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Posted 02 November 2010 - 04:55 AM

Hello, no I don't

#11 Elise

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Posted 02 November 2010 - 05:22 AM

Did you run any tools besides MBAM and if so, do you remember what was detected?

regards, Elise


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#12 Marco A. Mendez

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Posted 02 November 2010 - 01:41 PM

No, no other tools and no I don't remember it detected over 1000 things I'm looking for the widows cd

#13 Elise

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Posted 02 November 2010 - 03:33 PM

Okay, please let me know if you have it.

regards, Elise


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#14 Marco A. Mendez

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Posted 08 November 2010 - 09:59 PM

Hi, ok I finally found it what should I do next?

#15 Elise

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Posted 09 November 2010 - 03:39 AM

Please follow the steps below. I'll move this topic to a more appropriate forum.

Let's try to boot your computer using a Boot CD.

Please print this guide for future reference!

You will need a blank CD, your Windows XP install disc, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. Please tell me what error messages you got and/or what steps you got hung up on.

1. Download the PE Builder to your desktop

http://www.nu2.nu/download.php?sFile=pebuilder3110a.exe
  • Double-Click on the PE Builder that you just downloaded to your desktop.
  • Follow all of the instructions/prompts that come up.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
  • Double-Click on PE Builder.exe located on your desktop.
  • Click NO to Search for Windows Installation Files
  • Make the following selections from the Main Screen that pops up:
    • Builder
    • Source:(path to Windows installation files)
    • Enter the path to the drive where your XP CD is located.
    • You can click on the "..." button on the right to navigate to the path as well.
  • Custom: (include files and folders from this directory)
    • No information is necessary, leave blank.
  • Output:
    • Keep the default
  • Media output
    • Choose Create ISO image
    • Do not choose Burn to CD/DVD
    • Download the RunScanner plugin and save it to your desktop

    http://www.paraglidernc.com/Files/RunScanner10025.cab

    Please note: You will be prompted for the folder that it shall be saved. By default it appears as runscanner10025. It should be modified to just runscanner <--- Important!!!


    • Press the Plugin button on the PE Builder interface
    • Press the Add button and navigate to the location of the RunScanner plugin to install
    • Please note: If you are using a Windows XP disc with sp2 then highlight RpsSS needs to launch DComLaunch and then press Enable
  • When your done press Close and the PE Builder interface will re-appear
3. Click on the "Build" button
  • You will see the Windows EULA message. Click on I Agree
  • You will now see the Build Screen. Let it run it's course
  • When the Build is finished you can click close, then exit
4. Burn your ISO file to CD==========

Next........

From your clean computer..

Please download OTLPE.zip and save it to a flash drive.
http://oldtimer.geekstogo.com/OTLPE.zip
http://www.itxassociates.com/OT-Tools/OTLPE.zip

Double click and unzip OTLPE.zip to its own folder on your flash drive. Name it OTLPE <-- Important!!

==========

Plug your flash drive into your sick computer now and do as instructed below..

==========

1. Restart Your sick Computer Using the PE Builder ISO CD That You Have Created
  • Insert the CD in to one of your CD/DVD drives.
  • Restart your computer.
    • The computer should choose to boot from the CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
  • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
    • Click on No
  • After it loads press the Go button in the lower left and do this....
    • Go
    • System
    • Display
    • Screen Resolution
    • 1024x768
    Next choose....
    • Go
    • Programs
    • A43 File Management Utility

==========

In A43File Management you should see your flash drive
Navigate to the OTLPE folder that you saved to your flash drive.

Open the OTLPE folder and double click Start.bat.

  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTLPE should now start

    Change the following settings
    • Change Services, Drivers, Standard and Extra Registry to Use Safelist
    • Uncheck LOP and Purity check

    Please note: Stay with your computer during the course of the scan. If "Entry Point Errors" are encountered simply press "ok" and allow the program to continue. <-- Important!!
  • Push Posted Image
  • A report will open named "OTL.tx"t and another will be minimized to the system tray named "Extra.txt". Save both log's to your flash drive. Copy and Paste them in your next reply.

regards, Elise


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