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Trojan virus... 2010 Antivirus....


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#1 2cutesuexi

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Posted 26 October 2010 - 05:03 PM

Hello, my name is michael... First post by me. Friend told me of this site. I have a pc problem. 2010 Antivirus. Pops up big black box with red letter Your Computer is Infected with Malware. I cannot open any software. Any malware program i have tried has been shut down if not in 3-5 seconds like malewarebytes then in a few minutes like superantispyware. I have tried to system restore but still have same problem. Avast, Iobit360, wont even start up. Microsoft security essentials wont scan either, wont even let me update. Says failed to update. Microsoft malicious tool removal stops in bout 3 seconds as well. Advance System Care quits as well. I am on a vista home OS. Dell Dimension E521. SuperAntispyware pops up a Trojan Dropper/SVCHost-Fake.. Sometimes it will run 3- 5 seconds others it will run for a few minutes. This is my girlfriends computer and i am trying to fix it for her. It is on Service Pack 2. It is about 3-4 years old. I am stumped as to what to do next. Been working on this thing for about 5 days now... Havent gotten nowhere... Any suggestions?

Edited by Orange Blossom, 27 October 2010 - 07:42 PM.
Move to AII for initial assistance. ~ OB


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#2 Orange Blossom

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Posted 29 October 2010 - 10:50 AM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 2cutesuexi

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Posted 29 October 2010 - 08:53 PM

Hi, thanks for your response. I am at a friends house now as my internet is down at my house at the moment. I hope to have it back up by tomorrow. I will then do what you have asked me to do. Will reply back tomorrow. Thanks.

#4 2cutesuexi

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Posted 01 November 2010 - 10:53 PM

Ok, FINALLY got my internet back on.... Your not going to believe this.... MY ISP shut me down... Said that my pc had become a host bot and was sending out viruses. SO they had shut me off. After waiting all this time for a tech to come out, then they told me that my modem was bad, then i needed to get a different router, then finally said oh yea, ur pc is infected with a really bad virus and we had to disconnect you from our service. OMG.... Anyway, i cant plug that pc back into my new modem.. So I guess i am going to just slave the hardrive and get what i need off of it data wise and then wipe it and put a whole new Operating System on it.... Fresh Install, Im afraid to do an upgrade from vista to w7 for fear of it infecting the update!!!! I would rather do that cause it saves all the files and stuff into a folder called oldwindows and i wouldnt have to slave the hardrive and pick it to death trying to download stuff to an external... So my question now is can i just update and install w7 or do u think that trojan would infect my update and I should just do a clean install off of a fresh wiped hardrive?

#5 Orange Blossom

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Posted 01 November 2010 - 11:09 PM

I'm going to contact those more knowledgeable than I.

In the meantime, please answer the following questions.

By "cannot connect the computer to my new modem", do you mean it is incompatible or because of the infection?

Do you have access to another computer? I presume the answer to that question is yes given that you've posted here.

Do you have removable media such as a flash drive or CD?

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#6 cryptodan

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Posted 04 November 2010 - 06:43 PM

Can you move the files to a removal device and then run scans, if you can do the following:

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#7 Blade

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Posted 04 November 2010 - 11:26 PM

Hello.

do u think that trojan would infect my update

Almost assuredly. Assuming the upgrade is even successful (something I wouldn't advise trying on an infected machine), the malware would still exist on the machine.

That leaves you with two options. You may either attempt to clean the machine, or reformat, and upgrade from a fresh install. The choice is yours. If you want to clean the machine, we can help you with that; start out by following the instructions cryptodan posted above. Since you don't have internet access on the machine currently, you can use a flash drive to move files to and from the infected computer.

If you choose to reformat:

2 guidelines when backing up:

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do NOT backup any applications/installers and Do NOT backup any files with the following extensions
  • .exe
  • .scr
  • .htm
  • .html
  • .xml
  • .zip
  • .rar

This because these files may be infected as well. If you back them up and replace them afterwards, it will infect your computer again.

Hope that helps,

~Blade

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#8 2cutesuexi

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Posted 05 November 2010 - 09:44 PM

Orange Blossom. Yes I have cd's and I have usb jump drives. I have been using a jump drive to install the superanitspyware and malewarebytes onto the infected pc.. But malewarebytes shuts down immediately and sometimes superantispyware will run maybe 4 minutes before it shuts down. I was told by my ISP to not connect the infected pc back to my new modem.

#9 2cutesuexi

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Posted 05 November 2010 - 10:11 PM

Cryptodan, ok I am using my flashdrive to do things back n forth. I just dl and installed fresh the superantispywareportable. Installed the SASdefefinitions from my flash onto the infected pc. Went into the control area and unchecked everything but those 3 u wanted checked. Still SAS was shut down about 5 minutes into it. Malewarebytes wont even run for 2 seconds off of a fresh install onto my infected machine. Its almost automatically shutdown. So I am about to try this GMER thing and will post the results.

#10 2cutesuexi

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Posted 05 November 2010 - 10:28 PM

idk if this is anything or not but upon starting the infected pc it goes straight to Window Error Recovery listing the 3 options to boot.. safe mode, safe mode w/netwoking or start windows normally. so i dont have to hit f8.

#11 2cutesuexi

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Posted 05 November 2010 - 10:31 PM

safe mode or normal mode not working with SAS!! gonna try GMER now....

#12 2cutesuexi

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Posted 05 November 2010 - 10:35 PM

GMER pops up that warning like u said... I hit no... But when i hit the scan button again it just quits then....

#13 Orange Blossom

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Posted 07 November 2010 - 02:49 PM

Hello 2cutesuexi,

If you wish to pursue cleaning the machine, please create a new topic in the log forum that I linked you to in my first response. In that topic, please state what happens when you try to create the DDS logs and GMER.

Orange Blossom :cherry:
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